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Holiday Inn Hotel & Suites Des Moines - Northwest

2.5 of 5
4800 Merle Hay Road, Des Moines, IA 50322
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Holiday Inn Hotel & Suites Des Moines - Northwest
Ranked #28 of 44 hotels in Des Moines
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41 reviews from our community

    Trip type
Traveller rating
    2
    9
    15
    11
    4
Date Rating
What Cheer
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 8 May 2013

I stay here often for business and always enjoy the location, it is easy to go anywhere in Des Moines. The room was clean, the bathroom has been updated, and the bed was great. The staff is always polite and courteous.

Was this review helpful? Yes 1
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review
15 May 2013

Dear Short Stay, Thank you for staying with us, and especially thank you for your loyalty. Its always nice to hear everything went great with your stay. Hope to see you again soon, perhaps for a bit longer this time. Warm Regards, More

Iowa City, Iowa
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 8 April 2013

I stay at this hotel often for work. They have recently updated most of the rooms and the lobby is quite nice. Beds are comfortable, heat/air easy to adjust and everything is clean. I think the staff is quite friendyly and will tryy to accomodate requests. It is pet friendly and the suites are great for families because the bedrooms... More

Was this review helpful? Yes 1
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review
15 May 2013

Dear Frequent Visitor, Thank you for staying with us at Holiday Inn & Suites Des Moines Northwest, and thank you for your comments. I am gratified to hear you found so many things about our hotel that appealed to you. We will continue to strive to make our hotel even better in the future. We are honored to have earned... More

Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 16 March 2013

The property was OK but really showing the wear. The staff was polite and helpful. The room was old and in need of updating. Really below the standard I would expect for a Holiday Inn. I am thinking there has to be better options in the De Moines area.

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MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review
15 May 2013

Dear Brassmat, Thanks for staying with Holiday Inn & Suites Des Moines Northwest. I appreciate your positive comments as well as your honest critique. Improvements are an ongoing process in the hotel business, and this year alone we have made significant improvements, and will continue to do so. I am glad to hear everything else was good. I invitie you... More

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Mukwonago, Wisconsin
Senior Contributor
38 reviews 38 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed 10 February 2013 via mobile

We stayed here on our way to Nebraska. I am glad I did not read the reviews first or I would not have stayed here. Our room was okay....could use some new furniture. The bed was comfortable however, and that is always important. We always bring our dog so we need pet friendly hotels and it limits our choices. The... More

Was this review helpful? Yes
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review
15 May 2013

Dear Muktown, Thanks for staying at Holiday Inn & Suites Des Moines Northwest. I am glad you found many thiings about our hotel appealing and also found a few items to critique. Your honest feedback is important and appreciated. We in fact are currently adressing the items you mentioned, and I believe you would discover a suprising difference your next... More

1 review
1 of 5 stars Reviewed 9 November 2012 via mobile

We had a horrible experience at your hotel. We will not stay at one again. I was told my room would cost $86. That included my state rate and my extra person. I was told I could have a refrigerator. When I got to the hotel it was an extra 15 for the individual with me and an extra 7... More

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review
29 November 2012

Dear eidimb81, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

Omaha
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 23 October 2012

It seems that maybe the hotel has been remodeled. Not sure because the bathroomds seemed outdated and the ceilings were very gross in the room. the beds were uncomfortable, but they did have the newer style bedding. There were those small pillows on the bed and they came in firm and soft. There was also a duvet cover instead of... More

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Portland, OR
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 9 October 2012

I've been travelling cross country the past month and I see a pattern in chain hotels in this price range: it's the end of summer and the hotels are pretty beat up! Like other hotels I stayed in this month, the Holiday Inn is in need of some downtime and TLC. The paint/wallpaper is scratched and peeling, carpets need cleaning,... More

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review
24 October 2012

Dear bethana, We appreciate you taking the time to share your feedback regarding your stay with us. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am disappointed to hear that you did not enjoy your overall experience with us and... More

Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 27 August 2012

I've been in the hotel for 3 weeks now in one of their junior suites (relocating to the area). In no way have I been disappointed by the hotel (maybe a little by the attached restaurant, but I won't hold that against them). The counter staff has been the undoubted reason that this has been a great stay. I don't... More

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Waterloo, Iowa
Top Contributor
56 reviews 56 reviews
37 hotel reviews
Reviews in 27 cities Reviews in 27 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 12 August 2012

Once you pull into the parking lot and can see the hotel you realize this isn't a new facility. The lobby is nice, but the elevators are tiny, run slowly, and seems only 2 of 3 work. The room was decent size, but everything except the flat screen tv was old. Lots of wear and tear on the walls and... More

Was this review helpful? Yes
See 4 more reviews by Huberm for Des Moines
Indiana
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 11 August 2012

I was looking for a Holiday Inn Express, but this was close and I took a chance on it. Positives: If you're looking for a suite that offers a kitchenette, two TVs and some extra room, this would work. I was not looking for one so that is why I'm giving this motel a two star rating. Otherwise I'd give... More

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Additional Information about Holiday Inn Hotel & Suites Des Moines - Northwest

Also Known As:
Holiday Inn Hotel And Suites Des Moines - Northwest
Holiday Inn Des Moines
Des Moines Holiday Inn
Holiday Inn Hotel & Suites Des Moines - Northwest Iowa
Address: 4800 Merle Hay Road, Des Moines, IA 50322
Phone Number:
Region: United States > Iowa > Des Moines
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 44 hotels in Des Moines
Price range (per night): 136 AUD - 161 AUD
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Hotel & Suites Des Moines - Northwest is located in the heart of Iowa, 1/2 block from Interstates 80/35 and Merle Hay Road in the Des Moines suburbs of Johnston and Urbandale. Within minutes of corporate locations such as John Deere Credit, Pioneer Hi-Bred, Iowa Public Television and Camp Dodge. Enjoy our indoor pool, hot tub and recreation area 24 hours per day! Nearly 200 guestrooms and suites feature quilt-top mattresses, triple sheets and pillow menu. Executive-class suites are offered in several styles, from Junior Kings to the stunning Presidential Whirlpool with Rosewood conference table, bar and entertainment center. Hotel offers over 12,000 square feet of conference space, including 18 breakout meeting rooms. Meet in the elegant Iowa Boardroom or the Heartland Ballroom, which can accommodate up to 600 guests. From technical assistance and creative menu planning, to just a bit of reassurance, our meeting professionals can assist with the planning of your next best event! Enjoy complimentary High-Speed Wireless Internet service anywhere in the Hotel or restaurant. Local guests enjoy the extensive menu and friendly Irish hospitality of our Bennigan's restaurant. ... more   less 
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Holiday Inn Hotel & Suites Des Moines - Northwest
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