We were simply delighted with the excellent customer service. Dennis, Randa and Sarah get A+ for the hospitality. All the staff are helpful and kind and a pleasure to work with. We were especially grateful to Dennis for helping us out a difficult situation. This is a great hotel and we will be back again. THANK YOU!

We were beyond pleased with our stay at this hotel. The customer service is outstanding, Dennis, Randa, Sarah and all the ladies at the front desk are kind, helpful, efficient, They accommodated our many requests, promptly and cheerfully...even during their busiest, sold-out weekend of the year, Berkshire Hathaway. Whether it was directions for shopping, or borrowing their stapler, extra bedding... More

Nothing but excellent things to say about Holiday inn express and suites - Council Bluffs. Staff was very accommodating, helpful, courteous and nice. They really stepped it up during a crisis of another hotel (Staybridge Inn & Suites - Omaha) backing out of their commitment last minute and leaving several people scrambling for a place to stay. Holiday inn ex... More

I just wanted to say that the customer service experience Dennis and his staff showed us during our visit was fantastic. When I heard our last hotel cancelled all my family's reservations I was worried that we would not be able to find somewhere today during one of the busiest hotel times in Council Bluffs/Omaha area. I am not sure... More

I stayed at this hotel overnight so I could take my daughter and grandson to the train for their return trip home. It was an awesome stay from the start. Check in was excellent, the room was clean, the bathroom large, and the bed very comfortable. My first time at this hotel but won't be my last if I need... More

I stayed at the this hotel from March 7 to March 12. I was initially a guest of the Horseshoe Casino. The breakfast included with my room was very very good and always available when I wanted to eat before 10 AM. During my stay, a very ugly snow storm arrived that stayed much longer than anticipated. The hotel staff... More

This is a VERY nice motel. The whole place is clean. The rooms are big and comfortable. The wifi works good as well. Although it seemed like the woman at the front desk was a little out of her element. She was trying to be nice. There breakfast has a variety to choose from hot and cold

Check in was quick & easy. Bed comfortable. Complementary breakfast offered a variety of food, hot & fresh. Pool & hot tube a bit small for a near full hotel. Loved the shower. They were helpful in suggesting restraunts, points of interest & transportation services. FREE friges & wifi the room. Would highly recommend

Stayed one night in the jacuzzi room for a night away from home. Check in was quick and easy front desk staff was very friendly. Hotel looks brand new. Every part I walked around was very well kept. Room was much larger than I expected and so was the jacuzzi. Easily fits two! The only complaint I have is the... More