I was a little put off at the entrance. I think because I am used to a big entrance on the street. This is tucked sort of on a side street. Once I found the registration desk, the staff was friendly and helpful. The corridors are long and I was way on the far end. I found this tedious as...
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I recently spent 4 nights at the Longbranch Hotel while in town on business. I was a little concerned driving up and walking into the registration area but when I got to my room, I was pleasantly surprised. Good sized room, clean, comfy bed and very quiet. I didn't use any of the facilities or eat in the restaurants so...
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The website photos look nothing like the hotel. The rooms were old and dirty. The halls were old and dark. The restaurant was horrible. The servers and staff were outside by the front door smoking half the time as we drove in and out. We used Priceline and they treated us like 2nd class citizens because of it. The food...
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I would like to apologize that your stay at THE BEST WESTERN PLUS Longbranch did not meet your expectations. I would like to address a few of your comments. The pictures posted to our website were just taken in January and are professional, untouched photos. I personally inspected the lobby carpet which was installed new three years ago and did...
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I have been staying at the LongBranch for business almost once a month, in the past year, even though the company I work for would have no problem paying for a much more expensive hotel in CR.
Number one strength of the hotel is the staff. The most friendly people I have met in any hotel. They are genuinely friendly...
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Thank you for your very informative reply to TripAdvisor. Your comments will be very helpful to guests looking for accomodations in our area. I appreciate you taking the time to let them know about us. All of the staff here truly enjoy our guests and make it their priority to make sure they are comfortable when they have to be...
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We come to Longbranch once or twice every year! It is a great get away especially during bad weather because you can go swimming, play pool, go to the bar, sit in the atrium and read a book or play a game, go to a fabulous dinner and never have to step outside! The rooms are average but clean and...
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Thank you very much for your enthusiastic review. The Best Western Plus Longbranch is a great place for a get a way as you mentioned, we have everything under one roof. Enjoy great food, entertainment, indoor pool, whirlpool and sauna, game room or just a much needed rest. If that's not enough we are close to movie theatres and shopping...
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This hotel was a Great choice! I am new to staying at Best Western. The PLUS really means plus at this hotel. Great Beds Great staff and just over all a Great hotel. Thanks for careing about your Guest! Breakfast was the olny thing that was not at a plus leave but it was still good. left happy. Hope to...
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Thank you for your very kind review on Trip Advisor. The staff and I take great pride in making each guest feel at home. In the near future we will be remodeling our breakfast area to make it larger and flow better. A few of the items we get the most complimets on are the eggs as they are real...
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My wife and I were in town for our Anniversary and requested a suite. We have been in many hotels through out the country and we were extremely impressed with the spacious faciltiy and quality of features at the Long Branch. A true hidden treasure, in a quiet wooded area, only 1 block from 2 of the busiest streets in...
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Thank you for your very kind review and for taking the time to respond to the Trip Advisor survey. I'm glad we were able to help you and your wife celebrate your special day. The staff and I work very hard to make sure everyone feels welcome and their needs are met. Thank you again and have a wonderful day!
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Our organization hosts various meetings and events throughout the year at the Longbranch. The hotel staff (especially the Sales Manager) is wonderful to work with every step of the event planning process. Our requests are always taken care of no matter how small or large our event is. The food is great and meeting rooms are nice.
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I appreciate you taking the time to post your comments on Trip Advisor. Thank you for mentioning what a great Sales Manager we have. I have to agree, our banquet staff from the time of booking until the end of your event is top notch. It is very gratifying when others recognize the superior customer service they receive. Thank you...
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This is a nice hotel, personable employees, & esp. like that it has a fridge & microwave in the room.
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Thank you for taking the time to post your comments on trip advisor. I like your comment "good luck finding your room". We do have a unique layout which is why each guest is given a hotel map at check in. The addition of refrigerators and microwaves has been very positve for our guests. Thank you again.
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Our company has visitors several times a month to test out our equipment. We recommend that our visitors stay at the Best Western Longbranch Hotel and they all love it! The service is great, the food is great, and all this for a low price! I think the best rooms are over on the pool side as you can look...
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Thank you for your very kind comments. Here at THE BEST WESTERN PLUS Longbranch we emrace the "I CARE" culture. We truly enjoy our guests and want to make them comfortable during their stay. Although the rooms have the same layout in both buildings, the Poolview building does offer a nice view of the woods out the window. More than...
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