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All 185 Indianapolis hotels

BEST WESTERN Crossroads

2.0 of 5
7610 Old Trails Road, Indianapolis, IN 46219-6740 (Formerly Signature Inn Indianapolis East)
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71%
Ranked #90 of 185 hotels in Indianapolis
Most recent review
5 of 5 stars Reviewed 12 June 2013
Ed C Harrisburg, Pennsylvania
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32 reviews from our community

    Trip type
Traveller rating
    11
    12
    2
    2
    5
Date Rating
Harrisburg, Pennsylvania
1 review
5 of 5 stars Reviewed 12 June 2013

I have stayed at this hotal twice in a one year's period of time for extended stays. Both times, the staff have been superlative - extremely friendly, helpful and accomodating. The room was clean and comfortable. The facility lacked an elevator, but the first floor was accessible. The first floor has a nice, well-kept sitting/eating area. The second floor also... More

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GM NICK P, General Manager at BEST WESTERN Crossroads, responded to this review
13 June 2013

Dear Mr. Ed Thank you so much for your generous comments! It is our goal to ensure every one of our guests have a pleasant and enjoyable stay. We appreciate your feedback and look forward to seeing you again when passing through Indianapolis! Thank you... GM..Nick Patel More

Milwaukee, Wisconsin
Top Contributor
68 reviews 68 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 8 June 2013

The room was clean and comfortable. The location is out of the hustle of downtown. Staff was accommodating and the breakfast was decent. They were able to accommodate our large group. I would stay again.

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GM NICK P, General Manager at BEST WESTERN Crossroads, responded to this review
10 June 2013

Thank you for your review. We appreciate your feedback. Our goal is to make every guest feel comfortable at our hotel. please give us a call for your future stay. Thank You. More

Morehead, Kentucky, Usa
1 review
4 of 5 stars Reviewed 6 June 2013

I had to make an unscheduled trip to Indianapolis, Indiana. The reservation process was easy, hotel was in a convenient location and the accommodations were good. I paid with my Rewards Points but if I did have to pay for the room the price was reasonable.

Review collected in partnership with Best Western

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GM NICK P, General Manager at BEST WESTERN Crossroads, responded to this review
8 June 2013

Dear Mr. David Thank You for your review. We appreciate your feedback. Our goal is to make every guest feel comfortable at our hotel. please give us a call for your future stay. We would like all of our guest to sign up for Best Western Rewards. It really works..... Thank YOU More

Washington Dc, District Of Columbia, Usa
1 review
5 of 5 stars Reviewed 30 May 2013

Nick was awesome, every time help me with where rent a car, what museum, where in indi car, and more. My staying in the hotel was marvelous, thank Nick. The location is 5 minutes to the Downtown. William

Review collected in partnership with Best Western

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GM NICK P, General Manager at BEST WESTERN Crossroads, responded to this review
31 May 2013

Mr. William It was our pleasure to have you as our guest. thank you for your kind word and can't wait for you to come back and stay with us. thank you again. More

Kansas City, Missouri
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 17 March 2013

Read the other bad reviews... They are right. We booked this room on line while on the road. When we arrived an hour later we were told that they were sold out. She had no apologies and wouldn't even look at my conformation and told me to call the 800 number. That didnt get any better and not only was... More

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GM NICK P, Manager at BEST WESTERN Crossroads, responded to this review
3 May 2013

Dear Sir, I am sorry to hear that your experience with the Best Western Crossroads was less than expected. I can't help but think there was a huge misunderstanding of the status of your reservation. Our Owners and Management team take great pride in our Product and Service and will do whatever it takes to resolve the issue. I welcome... More

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Inverness, Florida
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5 of 5 stars Reviewed 16 March 2013

I had an awesome experience. The staff was very friendly and helpful! The hotel was very clean, quiet and relaxing. I will definitely stay there again!! I really appreciated the front desk staff. They were the best!!

Review collected in partnership with Best Western

Was this review helpful? Yes
GM NICK P, Manager at BEST WESTERN Crossroads, responded to this review
3 May 2013

Thank you for your review. We appreciate your feedback. Our goal is to make every guest feel comfortable at our hotel. please give us a call for your future stay. thank you More

Saginaw, Michigan
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 February 2013

We were on a cross country trip using the Best Western chain because of their great service and value. Weather forced us to stay overnight in Indianapolis and decided to try this hotel. It was the worst decision of our trip. The hotel is in an abandoned lot and almost impossible to find and enter. When we walked in the... More

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GM NICK P, General Manager at BEST WESTERN Crossroads, responded to this review
3 May 2013

Thank you for your review. I will personally make sure this will not happen again. please accept my apology and give me call. i would like to take care of your future stay at our hotel. please contact me directly at property and i will take care of your next stay. thank you More

1 review
5 of 5 stars Reviewed 5 December 2012 via mobile

I was traveling for thanksgiving holiday me and my family stay at this hotel we enjoy nice and clean room also best breakfast my kids enjoy waffle when I travel again to Indy I will definitely stay at this hotel

Was this review helpful? Yes
Debbie S, Manager at BEST WESTERN Crossroads, responded to this review
6 December 2012

Thank you so much for your generous comments! It is our goal to ensure every one of our guests have a pleasant and enjoyable stay. We appreciate your feedback and look forward to seeing you again when passing through Indianapolis! Happy Holidays! More

Hilton Head, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 11 October 2012 via mobile

I stayed here the beginning of August. Overall, the hotel is nice, clean. The location is terrible. There is nothing but fast food near this location. Sadly b/c the hotel itself was clean and fairly close to my work I would have stayed here every time I was in indianapolis. Since I'm in town every week, they lost my business... More

Was this review helpful? Yes
Debbie S, Manager at BEST WESTERN Crossroads, responded to this review
17 October 2012

Dear Sir, I am sorry to hear that your experience with the Best Western Crossroads was less than expected. I can't help but think there was a huge misunderstanding of the status of your reservation. Our Owners and Management team take great pride in our Product and Service and will do whatever it takes to resolve the issue. I welcome... More

Lee's Summit, Missouri
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 22 September 2012

I found the motel overall to be very good. My room was very clean and up to date. The A/C worked perfect and was pretty quiet. Not at all annoying. The front desk staff was friendly and very accomodating. I was there for 5 nights. I did have a couple of small issues that the staff took care of immediately.... More

Was this review helpful? Yes
See 4 more reviews by Steve K for Indianapolis
Debbie S, Manager at BEST WESTERN Crossroads, responded to this review
24 September 2012

Thank you for your response regarding your recent stay with us. We appreciate your feedback and positive comments. I'm happy to say we are through our lobby renovations and it looks great! I hope you'll stay with us again on your next visit to Indy. We look forward to seeing you! Regards, More

 
 
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Additional Information about BEST WESTERN Crossroads

Also Known As:
Best Western Crossroads Hotel
Best Western Crossroads Hotel Indianapolis
Best Western Indianapolis
Indianapolis Best Western
Best Western Hotel Indianapolis
Address: 7610 Old Trails Road, Indianapolis, IN 46219-6740 (Formerly Signature Inn Indianapolis East)
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #90 of 185 hotels in Indianapolis
Price range (per night): $78 - $119
Hotel Class:2 star (2*)
Reservation Options:
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