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Hyatt Place Indianapolis/Keystone

3.0 of 5
9104 Keystone Crossing, Indianapolis, IN 46240 (Formerly "AmeriSuites")
Hotel amenities
Hyatt Place Indianapolis/Keystone
Ranked #65 of 183 hotels in Indianapolis
4.0 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
    18
    14
    11
    2
    2
Date Rating
TN
Top Contributor
52 reviews 52 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 24 April 2012

I've stayed at a Hyatt Place before in Atlanta and I have to say this one wasn't up to par. The A/C in our room was odd. At times it worked, at times it didn't. The WiFi was spotty - honestly Starbucks' WiFi was better - and it took a good ten minutes for the water in the shower to... More

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Martinsville, Illinois, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 8 April 2012
1
person found this review helpful

The hotel was nice in itself, BUT the breakfast was below average, not a wide variety (not even eggs ir pancakes, orange juice was watery,.... the room was nice. The staff was friendly. The day we were leaving i get a call from my credit card company reporting activity that was unusual. MY CAR WAS BROKEN INTO IN THE NIGHT!... More

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Tj Whitehead, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review
14 April 2012

Thank you so much for bringing this to our attention. I am happy to see that our hotel assisted you in every way to report the theft to the appropriate parties. We certainly understand your concerns and the frustration you had replacing your items. Please know that we make the safety and security of our guest’s a top priority. We... More

Scottsdale, Arizona
Top Contributor
57 reviews 57 reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 9 March 2012

Pretty standard for the Hyatt Place Brand which in general I think represents a good value for a mid priced hotel. Like most it is modern in its layout and styling. Right now there is construction going on that makes it a little inconvenient but, for me this is a half step up from the mid priced competition of Hampton,... More

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Tj Whitehead, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review
13 March 2012

Kawhona: Thanks for your comments and feedback. I truly value your opinion and constantly seek input to help hone what we have to improve and where we need to concentrate the largest focus. I realize that your overall impression sort-of seemed "OK"...which isn't quite up to my or the rest of my team's standards and it just means we've got... More

Colorado
Senior Contributor
37 reviews 37 reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 24 February 2012

I was in town for business, and stayed at the Hyatt Place on the north side of Indianapolis. The hotel is clean and usually very busy during the week. 1st if you stay at this hotel avoid the north sided of the building as the traffic noise is horrific form I-465. Also avoid rooms adjoining the elevator, no so quiet.... More

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See 2 more reviews by Madwolf for Indianapolis
Tj Whitehead, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review
28 February 2012

Thanks very much for your feedback and input. I truly appreciate it and will use it to improve our operation for all future guests. I'm extremely sorry for the internet issues you had to experience while at my hotel and wanted you to know that action has been taken to ensure we stay on top of this and don't have... More

Houston
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 28 January 2012

Location is Northwest of downtown - customer service experience at check-in was excellent. Arrived on a rainy\slushy eve and the check-in was quick and the host pleasant and helpful. Will definitely stay here again. More

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Valparaiso, Indiana
Senior Contributor
38 reviews 38 reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 26 November 2011

We stay at this location every year on Thankgiving evening. It is a great location and close to all the great shopping. Rooms clean and staff was super friendly! More

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Owensboro, KY
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 21 November 2011
1
person found this review helpful

We stayed at the Hyatt Place Indianapolis Keystone November 16-20, 2011. We had a group of 221 youth and adults there for a conference downtown. The hotel staff and sales coordinator was absolutely the best staff I have ever encountered at a hotel. The rooms were perfect, huge, and most importantly CLEAN. Beds were soft and very comfortable. Travel downtown... More

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Mishawaka, Indiana
1 review
4 of 5 stars Reviewed 5 November 2011

A very spacious room with a seating area, large flat screen tv, mini fridge, and a nice bed. I really enjoyed the kitchenette area, and the room seemed more like a suite than a standard hotel room. Took advantage of the decent free breakfast off the lobby. Not much drawer space for clothes and it was extremely dry in the... More

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Arlington Heights, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

My room was spacious, clean and quiet. Liked the sitting area with the large, flat-screen TV. Service was attentive and helpful. Would have liked a mini-bar in the room or possibly room service, but that's a small issue - there were a nice array of snacks, light meals and soft drinks available in the lobby. A good location at Keystone... More

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Marion, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

I stayed at the Hyatt Place for a girlfriends getaway a few months ago. It was very clean and the rooms are nice. I liked the feel of the room as there is two sections, one with a couch, sink, T.V. and desk and then the other with the bed. I would definitely stay here again. More

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Additional Information about Hyatt Place Indianapolis/Keystone

  • Hyatt Place Indianapolis Keystone
  • Hyatt Indianapolis
  • Indianapolis Hyatt
  • Hyatt Place Indianapolis
Address: 9104 Keystone Crossing, Indianapolis, IN 46240 (Formerly "AmeriSuites")
Price range (per night):* 120 AUD - 178 AUD

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Hyatt Place Indianapolis/Keystone
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