Comfort Inn & Suites West (Indianapolis, IN): See 83 Hotel Reviews and 21 Photos

Also Known As:: Comfort Inn & Suites West Hotel; Comfort Inn And Suites West; Comfort Inn & Suites West Hotel Indianapolis; Comfort Inn West; Comfort Inn Indianapolis; Indianapolis Comfort Inn

Address: 5855 Rockville Road, Indianapolis, IN 46224

Region: United States > Indiana > Indianapolis

Amenities:

Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Swimming Pool Wheelchair access

Hotel Style:

Ranked #115 of 185 hotels in Indianapolis

Price range (per night): $97 - $118

Official Description (provided by the hotel):: Conveniently located near Indianapolis Motor Speedway, Conseco Fieldhouse, Lucas Oil Stadium, Victory Field, O'Reilly Raceway Park and the NCAA Hall of Champions.Enjoy our proximity to downtown Indianapolis, Indiana Government Center, Indianapolis Convention Center, as well as Butler University, University of Indianapolis and Indiana University-Purdue University Indianapolis (IUPUI).Take advantage of our excellent customer service, 24hr Airport Shuttle or our popular packages including Park, Sleep & Fly. Come visit us! ... more less

Reservation Options:: TripAdvisor is proud to partner with Travelocity, Booking.com, Priceline, Olotels, Agoda, Tingo and HotelsClick so you can book your Comfort Inn & Suites West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

KFouss

Cincinnati, Ohio

Reviewer

3 reviews

1 helpful vote

“Last-minute Renovations?”

Reviewed 6 May 2013

I made a reservation at the Comfort Inn & Suites in mid-March for a stay the first weekend in May. On the day that we were to travel there, I received a phone call at my home telling me that we were being moved to a different hotel because of renovations being done. I chose the Comfort Inn & Suites... More

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truckinaround_11

Chicago, Illinois

1 review

“DO NOT STAY HERE EVER!!!!!!!”

Reviewed 6 April 2013 via mobile

We stayed at this hotel 3 times previously with no issuses ,however hotel management has changed.Upon arriving at the hotel we were placed in a double bed room after booking a king through Comfort Inn direct .The manager stated they had no kings left .They did offer to move us to a sister hotel but after inquiring about the free... More

To truckinaround_11, Thank you for your comments regarding your most recent stay...while we all realize that trying to combine a renovation with a quality stay is difficult, we must never let our guest service suffer...I regret you did not get the room type of your choice...there can be reasons for that, but possibly we could have given you your room... More

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ltdan_o

Indiana

Senior Contributor

30 reviews

24 hotel reviews

Reviews in 18 cities

37 helpful votes

“Wait until the renovation is done”

Reviewed 27 March 2013

We were to stay here one night in preparation for flying out early the next morning. The hotel exterior is completely torn up to the point that we thought it was closed. The entrance, hallways, and all common areas are in a major state of repairs. We were assured that the rooms were in excellent shape. Since we were only... More

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Dear Itdan_0 Thank you for your feedback regarding your recent stay with us...the renovation of a hotel can be difficult under even the best of circumstances...we look forward to offering you a completely new, beautiful product when the renovation is complete and apologize for the concerns you mentioned. More

JAMES R

Bartlett, Tennessee, USA

3 hotel reviews

Reviews in 3 cities

2 helpful votes

“Lack of Disclosure”

Reviewed 17 March 2013

This property is undergoing a major renovation and looks nothing like any of the pictures on the internet. I was told during a recent nightmarish stay this renovation will probably last until May, AND THAT'S ONLY THE LOBBY AND THE EXTERIOR of the building. Then comes the room renovation, and boy do they need it. Wash Clothes and Towels are... More

Dear Sir, Thank you for your feedback. I do regret the concerns you mentioned and certainly understand the challenges a renovation can bring about. I do hope you revisit us in June, 2013 as we show off the fruits of that effort and welcome you to a hotel experience you may brag about. More

dubentz

Madison, Indiana

Contributor

19 reviews

Reviews in 9 cities

3 helpful votes

“Construction, Construction, Construction”

Reviewed 13 March 2013

I stayed here for an overnight wrestling tourney. Wasn't looking for much, a bed, no bed bugs, comp breakfast. It met all three of these requirements. I did get a free upgrade to one of their rennovate suites, The Lincoln. I thought it was very nice (minus the missing shower door). Hardwood floors, flatscreen tvs in bedroom and sitting room,... More

Steven T

Wichita Falls, Texas, United States

28 reviews

26 hotel reviews

Reviews in 25 cities

16 helpful votes

“Lies and Greed!”

Reviewed 8 March 2013

Where to start....How about the parking, I had to park in the Sam's club lot a 100 yards away at least.It gets worse from there, I was told on the phone there was a restaurant adjacent to the property, it was so far away, I would have been hungry by the time I walked back to the hotel. I arrived... More

Steve T, I do sincerely regret the instances you experienced during your recent stay. As we are currently in the midst of a complete room rennovation, each and every one of the issues you mentioned will be addressed. Thank you for being a valued Choice Rewards member and our regrets. More

kevin c

Top Contributor

52 reviews

7 hotel reviews

14 helpful votes

“nice and quiet”

Reviewed 5 March 2013

very clean and quiet. will be staying there again when we return to that city. staff was friendly. we stayed at the end of the hallway away from the pool and the center hub of the hotel. this made it very quiet. room was clean and spacious, with plenty of towels and ammenities for the large group that we had.... More

Hi Kevin C, Thank you for you kind comments regarding your most recent stay with us. I am glad you were put in an area that afforded you maximum comfort, and am also pleased to here you found our staff pleasant and helpful...these are standards we have set for all guest experiences. Thank you again, and we look forward to... More

Larry-Kristine D

Princeton, Indiana

“No parking”

Reviewed 24 February 2013

We could not find a parking space and was advised by hotel staff to park in the Sams Parking lot at 1 AM in 30 degree cold far from the entrance. Hotel was not a sell out so there should be adequate parking. We had booked a shuttle, which is advertised, to take us to a club but we waited... More

Dear Larry-Kristine D, Thank you for your feedback regarding your most recent stay. You bring up some legitimate points such as the parking dilemma we face balancing guests who take advantage of our 8 Second Saloon Package, which you did, and guests who take advantage of the Park and Fly Package we offer as well. In accommodating both sets of... More

Kenneth S

Bedford

Reviews in 2 cities

“Not up to par!”

Reviewed 8 February 2013

First there was a lack of towels and had to ask for more, second was a toilet problem. I reported the problem to the front desk and she was nice about it and I think tried to help? But guest what the problem was still the same the Toilet would not flush all the way and you can take it... More

Dear Ken S, Thank you for sharing your concerns regarding your most recent stay with us. I regret that you had difficulties with your toilet and wish it could have been fixed when you reported it. I do appreciate, however, your remarks regarding the woman who works at our front desk...she obviously impressed you with her attention and listening of... More

czizzoj

Greendale, Wisconsin

Senior Reviewer

6 reviews

Reviews in 4 cities

“Clean and Comfortable”

Reviewed 11 November 2012

Enjoyed my recent stay at the Comfort Inn and Suites - The staff was able to accomodate a large contingent of students we brought with ease. Particularly loved the fact that the hotel was right next door to Sams Club! Great! A special shout out to the wonderful team that cleaned the rooms - I saw the mess some of... More

Dear Czizzoj, Thank you for you complimentary statements regarding your most recent stay and the employees who made it so...the woman who made up your room is a member of an excellent housekeeping team that continues to emphasize cleanliness in preparing the rooms our guests stay in. Amy, clearly, handles her position with a poise that allows her to work... More

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Comfort Inn & Suites West Hotel, Indianapolis

Comfort Inn & Suites West

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