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All 185 Indianapolis hotels

Staybridge Suites Indianapolis - City Centre

3.0 of 5
535 S West Street, Indianapolis, IN 46225
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Staybridge Suites Indianapolis - City Centre
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Ranked #68 of 185 hotels in Indianapolis
Most recent review
5 of 5 stars Reviewed 28 May 2013
CharlieCN Indianapolis, Indiana
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75 reviews from our community

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Traveller rating
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Date Rating
Indianapolis, Indiana
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 28 May 2013

Phenomenal service is the first priority for me in choosing a hotel, and the staff here at Staybridge Suites Indy brings the term service to a whole new level. The front desk was very accommodating and professionally courteous! Our stay was a quick one-night, we were working at the INDY 500 and had a dinner to go to. Timing required... More

Was this review helpful? Yes 1
Nichole F, Manager at Staybridge Suites Indianapolis - City Centre, responded to this review
30 May 2013

Thank you so much for your kind words! We here at Staybridge TRULY do appreciate it. We were pretty busy during that time, so I'm so glad you were here and got to enjoy all of our great amenities. Look forward to seeing you again in November! =) More

Norton Shores, Michigan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 May 2013

Location is absolutely fantastic! My wife and I stayed here for the Indy Mini-Marathon and was a short 5 minute walk to the starting line and convention center. Rooms were overbooked and got upgraded to a double suite, only needed one room for the two of us. It was a great place to stay and would stay there again in... More

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Nichole F, Manager at Staybridge Suites Indianapolis - City Centre, responded to this review
27 May 2013

Thank you so much for staying with us during the mini marathon. We always enjoy having all the runners here due to us being so close to the starting line. Look forward to seeing you again next year! =) More

Michigan, North Dakota
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 7 May 2013

Was in Indy for business... decided on the Staybridge. First reason was kitchenette, then on to continental breakfast and last was social hour. I think the best was the social hour. Tuesday through Thursday down in lobby is social hour where they serve food, beer and wine, along with soft drinks. Staff was truly exceptional, would stay there again. My... More

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Nichole F, Manager at Staybridge Suites Indianapolis - City Centre, responded to this review
27 May 2013

Thank you so much for your kind words about our property and staff, we truly do appreciate your feedback as it helps future guests with choosing a great hotel. Come back and see us again soon! :) More

Los Angeles, California
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed 19 April 2013

I went on this property's web site to book a room. I got it all set up and the room averaged $202 a night. I was ready to book, but figured I'd check TripAdvisor first just to make sure it wasn't a dump. On Trip Advisor there was a link to Travelocity which I happened to click on, put in... More

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Nichole F, Manager at Staybridge Suites Indianapolis - City Centre, responded to this review
24 April 2013

I do apologize for the inconvenience you experienced while booking your reservation. Surely you should not have been put on hold for that long, that is inexcusable. I do have some questions for you if you could please call me at your earliest conveniece 317-536-7500. I also want to verify how the "find a lower price, get a night free"... More

Rochester, NY
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 15 April 2013

I really liked this hotel. Check in and check out were easy, with no line. My room was quite large for one person and very well laid out, which made it seem even bigger. I hadn't realized there would be a fully equipped kitchenette, which really came in handy. Add to that a sitting area, a large desk, a very... More

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chicago, il
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 April 2013

First off I had requested a two bedroom suite with one king size bed and two double beds. The first room they give us had one king and one queen. Went back to front desk and was given what I had requested. Didn't like the fact that after a certain time there is no one on duty to handle emergencies.... More

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Nichole F, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review
8 April 2013

I'm so sorry that your room type you requested online was not the same when you came to the hotel. When reservations are made online (or not directly with the hotel) sometimes the reservations do not come to the hotel with the "exact" specifications as online, which is why we upgraded you to the larger room without hassle. We also... More

Los Angeles, CA
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 27 February 2013

Overview: I was in Indy for a week for work. I was working at Lucas Oil Stadium, so the location was great! And walking distance to every thing in downtown Indianapolis. The cons: I was in room 210 that faced the street(over the entrance). Street noise was an issue at times. Noise from the common area(tv and people hanging out).... More

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Nichole F, Manager at Staybridge Suites Indianapolis - City Centre, responded to this review
8 April 2013

We are so sorry that you were unhappy with your particular room here at the Staybridge Suites Downtown Indianapolis. If you can, please let us know next time you are in town and I will be sure to add a note to your reservation so you do not get that room again. It's the only room in the building that... More

Lafayette
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 January 2013

Stayed at this property on New Years Eve. When we checked in the lady at the counter had the personality of a board. She did not welcome me, smile, or acknowledge it was a holiday, She was most concerned about explaining that we would need to pay for parking. Not a big deal we were downtown for goodness sakes. The... More

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Nichole F, Front Office Manager at Staybridge Suites Indianapolis - City Centre, responded to this review
15 January 2013

I am so sorry for the lack of service you received at our property. We here at Staybridge truly value your imput and your notes have been read by our management. These are not typically problems at this property and hopefully you will give us another try to let us show you how great we truly are. Maybe next year... More

South Jordan, Utah
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 21 December 2012

The customer service in this hotel was awful except for the dinner lady that was fantastic. The furniture in the hotel was in serious need of cleaning and the staff did not smile or even want to give out info. We have stayed in a number of Staybridges around the county and have enjoyed them a great deal. This was... More

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See 3 more reviews by ConnieDN for Indianapolis
IHGCare, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review
5 January 2013

Dear ConnieDN, Thank you for being a Priority Club Platinum member and for taking the time to express your thoughts and concerns. I am deeply sorry for the unacceptable service you received and the furniture in our hotel fell below your expectations. I am also sorry we were not able to give you a complimentary parking. Rest assured, your comments... More

Southern Indiana
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 9 December 2012

Visited Indianapolis for a Colts football game at Lucas Oil Stadium. Our overall experience was excellent. The staff was very friendly and helpful, the breakfast was delicious and the room clean and comfortable. Convenience and location was an A+. The hotel was a short walking distance to all the downtown activities and across the street from the stadium. For a... More

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See 3 more reviews by TomLee519 for Indianapolis
 
 
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Additional Information about Staybridge Suites Indianapolis - City Centre

Also Known As:
Staybridge Suites Indianapolis - City Centre Hotel Indianapolis
Staybridge Suites Indianapolis - City Centre Hotel
Address: 535 S West Street, Indianapolis, IN 46225
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Business Hotels in Indianapolis
Price range (per night): $144 - $251
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
New Downtown Indianapolis Extended-Stay Hotel! The newly opened Staybridge Suites Extended Stay Hotel in downtown Indianapolis offers comfortable rooms, which are complimented by our great location in downtown Indianapolis adjacent to Lucas Oil Stadium. Additionally, the hotel is near the Indianapolis International Airport and Indiana Convention Center. Business and leisure travelers can benefit from our extended stay, pet friendly hotel in downtown Indianapolis as the hotel is just a short distance from Victory Field Baseball park, Circle Centre Mall, Conseco Fieldhouse, and the Indianapolis Motor Speedway. This downtown Indianapolis hotel is only 15 minutes from Indianapolis International Airport (IND) and is conveniently located within three blocks of the Indiana Convention Center. Merrill Lynch, AT&T, Eli Lilly, IUPUI, General Motors, and Wellpoint are in close proximity in downtown Indianapolis. Our pet friendly Indianapolis hotel offers business travelers and families a comfortable place to stay while being out of town. We also encourage our guests to mingle with each other during the evening Sundowners Receptions (Tuesday - Thursdays), which feature drinks and appetizers. With a 24-hour convenience store, complimentary laundry facility, an outdoor BBQ pavilion and a home theater room, the Staybridge extended stay hotel in Indianapolis is the perfect home away from home. ... more   less 
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