Overall ok, but seems dated inside and doesn't seem the cleanest
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- Residence Inn Indianapolis
- Indianapolis Residence Inn

Overall ok, but seems dated inside and doesn't seem the cleanest
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Hello Richety,
I wanted to send you a quick message to thank you for your recent stay and review of the Residence Inn Indianapolis Northwest. Guest feedback is important for us to grow and improve how we serve our valued guests so we really appreciate you taking the time to express how your experience went.
At the Residence, we hold...
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We stayed in a 2 bedroom suite here for three nights while attending the National FFA Convention. The front desk staff was very accommodating and friendly. Our room was clean and freshened nicely each day. We enjoyed the whirlpool and swimming pool in the evenings. The breakfast was awesome!!! Lots of variety. A great way to start your day. We...
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We have been staying at this Residence Inn every year (sometimes twice a year) since it opened in 2003. It has always been my favorite Residence Inn and our stays have always been good. That being said, this year it was different. We stayed in Sept for 6 nights and again in Oct for 3 nights. The Property is getting...
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Dear nvky,
Thank you for taking the time to provide feedback regarding your stay at our hotel. I do apologize that your visit on this trip was less than satisfactory. We strive to make sure every guest is completely satisfied before leaving our hotel and I assure you that we are taking steps to address the issues you experienced.
I...
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I cannot say enough nice things about this hotel. The rooms are large and well-equipped. The buffet, even in the last hour of service was full of good, fresh, hot, food as well as a large selection of fresh fruit. It's location is very, very safe (I traveled with two young children and was alone most of the time with...
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Hello thriftynp78,
The staff here at the Residence Inn Indianapolis Northwest would like to thank you for your recent stay and review of our hotel! Guest feedback is so important and we value every review so we can continue to provide the best customer service and hotel accommodations as possible.
I love that you mentioned the rooms to be spacious...
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I wouldn't be terrifically interested in spending a week here but I just spent 2 nights on business and the place was fine. Room was clean and it was quiet. My only complaint was that I was on a bottom floor (by request) and it was cool at night and I wanted to open the windows but there was no...
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Every year we stay here for the US Nationals in September - the past years have been great and that's why we come back. Well I must say - I was dissappointed this time around. First thing when we opened our room it smelled of smoke (I thought this was a non-smoking hotel???) Being a Non-smoker you can smell this...
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We stayed here on two different occasions about a week apart. Each room was slightly different, but had all of the amenities we expect at a Residence Inn. Kitchen had all of the necessary equipment, internet worked, layout gave each of us a little space. The pool was lovely and there is a nice walking trail nearby (bring bug spray!)...
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Generally i like Residence Inns.....whether business or leisure travel.
BUT they have to be managed and staffed adequately - like any hotel.
THIS one needed help.
No one at front desk to check me in.....they poor soul flying solo that nite was too busy prepping breakfast things - i had to find her! (before 10pm? Aw c;mon!)
They stuck me...
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Dear butlinz,
First I would like to thank you for your recent stay and review of the Residence Inn Northwest Indianapolis. I apologize that your stay at our property did not meet your expectations. We strive to have every guest leave 100% satisfied.
We are taking immediate steps to address your concerns. Regarding the service you experienced and breakfast, we...
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Staff was awesome. Great hot breakfast and social hrs Monday-Thursday. Includes free beer and wine. Rooms are clean and really feel like you are at home. Staff goes above and beyond to accomodate your every need. Can't say enough good things!!! We will definately stay here again when in Indy.
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Hello olliel02,
Thank you so much for your stay and kind words of our hotel. We love having satisfied guests at the Residence Inn Indianapolis Northwest and strive for everyone to leave as happy with their stay as you did.
I really appreciate you mentioning our great staff. If it wasn't for them, we wouldn't be near as successful. Also,...
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As a Race Fan, I've been on another gr8 Residence Inn in Indy Area (Carmel). I Pick this one cause it's closest to Speedway than the Carmel one. The Staff is simply fantastic, I love the way they treat you like a family member, not a guest. The room is big, very clean. The Mattress is confortable, good kitchen, decent...
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Dear Camabap,
I just wanted to take a moment to thank you on the behalf of myself and our entire staff for your stay and review of the Residence Inn Northwest Indianapolis. Feedback always provides us with insight into how our guests feel about our hotel and we always appreciate kind words.
I really love to hear about how well...
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