Check in was long and customer service wasn't great. They didn't have the type of room we reserved so they "upgraded" us for no charge. The room was unimpressive and the layout was strange. I wouldn't say it was dirty but lots of stains in the carpet and it had a dated feel, no covers on the lightbulbs, things were...
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We were in the area for our son's college conference track meet in nearby Kenosha, WI. Arrived Thursday evening and was able to enjoy the hotel's "meet and greet". Nice food, including fresh fruit, drinks and conversation. During the night, the area received 8 inches of snow. We were driving a rental car and did not have an ice scrapper...
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Was in the area for my brother's Naval Training graduation ceremony and stayed here due to its quiet location and amenities. I enjoyed the 1 king, 1 queen suite which included a refrigerator and microwave. The bed was very comfortable and I enjoyed the complimentary breakfast buffet the next day. The only disappointment was the lack of a working wireless...
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Nothing spotty about my trip. I was on a business trip and planned for one night, but as soon as I checked into my room I called down and said "make it 2 nights." Totally comfortable room, bed was great, and I couldn't have been happier. In my case, I had no time to enjoy some of the amenities as...
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Dear Sir,
I thank you for your lovely comment and I am very glad that this indeed work out very well for you purpose of visit. I hope you come visit us again, and I will make certain you recieve the same level on comfort and content everytime.
During your next trip, hopefully if it is during the golf course...
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I stayed at this hotel in November 2010 and it was wonderful! I actually lenghtened my stay several nights because it was so nice. However, they debited my bank account $20 a day when I checked in, in case I used any amenties. This overdrew my account. I was told by the hotel staff that it wasn't really a debit....
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Dear Sir/Madam,
I apologize for the inconvenience with the bank. Typically with most of the hotels, there is a incidental fee of $20 and up held on your card, above and beyond the room and tax amount. This is typically released on the day of your check-out, if you have not used any of the additional paid services such as...
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We stayed in two rooms in October to get together with family and shop in Gurnee. The rooms were really spacious and well laid-out. The pool was nice and clean, as were the rooms. The beds were really comfortable. The service was very spotty, however, and that goes a long way in making or breaking your stay. The problems we...
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Dear Sir/Madam,
I appreciate you taking time to write this review and I hope you give us the oppurtunity to serve you better during your next visit.
Sincerely,
Jeshal Sheth
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I stayed at this hotel while being evaluated at the Cancer Treatment Center in Zion. We had a room with one king bed and one queen the beds were very comfortable and had plenty of blankets and pillows. The sink and mirror were outside the bathroom which was very handy with 2 people getting ready in the morning. It had...
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Dear Sir/Madam,
I appreciate you taking time to write this review and I hope you give us the oppurtunity to serve you better during your next visit.
Sincerely,
Jeshal Sheth
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We stayed at the Hawthorne Suites during a weekend trip to Great America. We booked 2 rooms (with 2 beds each - 1 King and 1 Queen). The rooms were beautifully appointed, clean and spacious. The sink was outside the bathroom./shower - which depending upon your tastes, is a good thing or bad thing. The complimentary toiletries were minimal (1...
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Dear Sir,
I thank you for taking the time to write about our hotel. Let me take this oppurtunity to assure you that you will have all the required bath amenities and a better breakfast presentation. We would like to serve you and your family during your next visit and make it memorable. Although we are off the beaten path...
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The place exceeded our expectations. We chose it due to its proximity to Six Flags. Well, first of all, they upgraded us for free to a two king-size beds room because a smaller one was not ready. The room was spacious, a rare feat in mid-range hotels these days. It also had a mini-kitchen, which we always find very convenient...
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Dear Sir/Madam,
I truly appreciate you taking time to send us your thoughts and comments. We are thrilled to know you were upgraded and that you enjoyed your stay. We will make sure we will enhance our breakfast options sooner than later.
We will also make sure to train our front desk to give you options of restaurants in the...
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This was my first time staying at this location. I stayed for 3 nights while in the area on business. First of all, for the golf lovers, the hotel shares the property with a very nice golf course. I wish I had brought my clubs and added an extra day to my trip to play 18. In any event, here's...
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Dear Sir,
I thank you for all your positive comments and I thank you choosing us for your past stay and for your future stays as well. I apologize for the television issue and I will make certain we have that rectified, however we are moving to flat screen televisions by year end so you should be in for the...
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44 Reviews
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