My husband and I came to celebrate our first wedding anniversary. I had mentioned it in the comments when making my reservation and when we checked in we were given an envelope with a card congratulating us on our anniversary and giving us two drink coupons. I forget the front desk clerk's name but he was very nice and made... More

all the staff is very friendly, and helpfull, there was never a problem. yes they are trying renovate, and some things always come to the surface with that situation. St charles is a nice neet little town, and lots of places to visit. Yes it is off the beatten path, and takes a little time to get there. but the... More

We live in the area and have visited PR for several occasions, including a wedding on the premises. The whole place needs upgrading. This trip we stayed in the Gulf tower, which was much nicer (and closer to everything) than the courtyards. The last time we stayed in the courtyards, in the summer of 2010, there was a 'wet towel'... More

Stayed there for four nights when attending a conference. The weather did not play along and the rain kept us mostly indoors other than for 12 holes of golf one morning. Full marks to the golf pro and his team who went out of their way to assist and make the golf game memorable. Nothing was too much for them.... More

We live in the Chicago area and decided to take a one-night mini-vacation with the kids to Pheasant Run. Our room, 2 double beds, was very nice, well decorated and clean. Included desk and 2 chairs. Good quality bedding and pillows. The TV service, however, was awful: $15.99 to rent a movie and very little free TV for the kids.... More

This place is well past it's prime. it might have been ok 40 years ago. Most of the rooms look like they were designed to be entered from outside, but a new hallway was created after the fact. Thus, your window view is to the hallway. I had a flat screen TV but I heard this is an upgrade to... More

If you are looking for an easy getaway close to the city, pheasant run is the place. You never have to leave the comfort of the hotel! Great nachos! Ben and Jerry ice cream. Stuff for the kids to do. Lots if pools. Classy and relaxing at the same time. And the staff will go out of their way for... More

With a family of five getting older and not wanting to share beds, it can be tough to find options where we can all stay together without renting two rooms. This was a nice two-level suite with a large sitting area in the lower level (perfect for a family Monopoly game) with a pull-out sofa and room for a fold-away... More

We saw a show in St Charles and stayed one night. I would hardly call it a "resort", more like a state park lodge if you travel back in time 50 years. Old, smelly, dirty, and outdated. I felt like it should have been an episode of Restaurant and Hotel Impossible. The staff was polite enough, but the housekeeping service... More