I stayed here with a friend the night of a concert at the Allstate arena. YOu can walk from the hotel to the arena in 2 minutes. The room was nice and came with a pull out sofa. The sofa sleeper wasn't very comfortable, but the bed was. The room had a full sized fridge, a range and a microwave....
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Thank you for your comments. I am very happy to hear that you enjoyed your stay. Please come back and visit us when you are in the OHare again.
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The only thing I liked about the hotel was the staff was friendly. The fertilizer they used made the entire hotel smell like fresh cow dung, which was awful because to get to the free breakfast, you have to walk outside because it's in a separate building, also inconvenient as it rained and hailed during a dinner. Constant air traffic...
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Thank you for your feedback. As a manager, I appreciate hearing the good and bad about my hotel. In your case, we did not live up to Marriott standards. I do apologize for the smell outside as we were landscaping our entire property preparing for the spring and summer season and the old receipt that you had found. Some of...
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The hotel was easy to get to and from the Airport, clean, friendly. Everyone helped us so much. United Airlines on the other hand needs some help with their customer service, maybe they should get tips from this hotel.
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Thank you for your kind comments. I am happy to hear that you enjoyed your stay and my staff took great care you. When in the OHare area, please come back and visit us. I appreciate your business.
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Quick and easy on and off the freeway. Walk 1-2 blocks to several restaurants including Steak'n Shake, Chile's and Longhorn. Pool and tennis in the courtyard. Free shuttle minutes to O'Hare with quick and easy pick up on return. So close to O'Hare yet totally quiet in the room. All suites with kitchen, dining table and sitting area. Lighted parking...
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Thank you for your response. We strive to provide a high level of service to our guests and I am happy to see that we met your expectations. I apprecaite your business and I hope the next time you are in the OHare area, you will come stay with us again.
Thank you
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Most times while in Chicago I have business near the airport and this is the hotel I like to stay at. You have a suite, large in size, full kitchen, with a Target Store right next door, and a handful of good eating spots within walking distance. Each night the hotel itself has free beer, wine, and a different tasty...
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The Residence Inn Chicago O’Hare is very convenient to all local area attractions and very comfortable. Shopping is very close and some plane noise was to be expected however for being located so close to a major airport, I found the airplane noise levels were a lot less than I expected. In fact after 9:00PM I didn’t hear any plane...
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I would like to thank you for your comments. Our goal is to ensure that you are comfortable and well taken care of throughout your stay, I am glad that we exceeded that goal. I appreciate your business and hope that when you come back to the Chicago/OHare area, you stay with us again.
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The over night desk manager, Sabrina, was very helpful with a little issue I had w my room. I couldn't have asked for better customer service or a nicer person to deal with....being a small business owner, customer service is an art most big corporations have forgotten, but found the exception here, at the Rosemont Marriott Residence Inn & their...
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Thank you and I appreciate your comments. We strive to be the best in customer service and I am very pleased that Sabrina took very good care of your needs during your stay. Thank you for staying with us and I hope that the next time you are in the Chicago/OHare area, you will think of us again.
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Well maybe I'm spoiled but the last Residence Inn I stayed at was a large one bedroom that comfortably could handle my family of 4. This one was just poorly planned and probably on purpose to improve their bottom line. The room is no larger than a standard eveyday hotel room into which they squeezed way too much furnture. I...
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Thank you for your feedback. Our hotel is considered a generation 5 and it's layout may be different than what you had experienced in the past at other Residence Inn's. The one bedroom suite that you booked is about 650 sq feet. If I had known that you were with your family, I would have suggested that you book our...
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It is an average Residence Inn Hotel. A little dated and the bed was just o.k. I didn't have water pressure one night but I called down to the desk and it was fixed in less than an hour. I stayed on the 3rd floor and had no problems with airplane noise which was my biggest concern. The best thing...
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I stayed here one night on business for a 2 day training session on site. I highly recommend it. First of all, the 2 most important things are clean rooms and friendly staff. The room was clean and the staff went over and above to be friendly and accomodating. The room was very large and layed out nicely. I did...
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