Flight at Ohare was cancelled due to some snow Jan 20, 2012. Clerk at desk tells me "our rate for TODAY is 199.00 per night". There were 700 flights cancelled at Ohare on this date. Found out later that the normal rate for my room on a friday is 109.00. Will never stay here again and will make sure everybody...
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We are very sorry for the poor impression you may have received due to the rate quoted to you on January 20, 2012. Our rates fluctuate according to supply and demand and do not only fluctuate daily but can even fluctuate throughout the day. This is a normal practice in our business but certainly not as an intent to take...
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Had to stay here on 1/20/12 due a flight cancellation. Had just stayed in a Queen suite down the road for 12 nights for $ 79.99 pr night and it was a nice place. The Hilton on the other hand has average accomodations and they hosed me for $ 231.00 for one night! Went down to restaurant to have a...
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We are disappointed to see the comments which you posted on Trip Advisor about your recent stay and the rate that was charged to you, and we do apologize for any poor impression this may have caused. Our rates fluctuate according to supply and demand. This is a normal practice in our business but certainly not as an intent to...
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O'Hare Hilton, Chicago. First visit, and we love this place. Rooms are clean and nicely furnished. Comfortable recliner conducive to relaxation. Public spaces are exactly as depicted on their website. Indoor pool- suitable for a dip, laps, as well as jacuzzi. Large gym on premises- subject to daily fee. WALK to hotel from any terminal through the underground walkway or...
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Thank you for the comments which you posted on Trip Advisor about your first stay at our hotel. We're glad you chose us and that your experience here will bring you back again in the future.
We look forward to welcoming you back!
Sincerely,
Anna Falco
Executive Assistant to the General Manager
Hilton Chicago O'Hare Airport
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I really hope this is the future model for all hotel rooms. It makes so much sense. I don't even have allergies but just think this is smart. These rooms feature: hardwood floors, all cotton linens, and an air purifying system. There's no drapes or curtains to capture dust -- rather they use a japanese-style shaded sliding door system to...
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Thank you for the comments which you posted about our hotel on Trip Advisor. We're glad that you were pleased with your overall stay and all the services provided and that you got to experience one of our allergy friendly rooms. We do have a designated section of the hotel assigned for our allergy friendly rooms.
It was a pleasure...
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I've stayed at this hotel several times in the past, the most recent being in January of '12. Simply put, the hotel location smack dab in the middle of O'Hare airport keeps me coming back. The rooms are basic and tiny. The service is average for the price range. It is clean, bedding is fresh, and it is surprisingly quiet...
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Thank you for the comments you posted on Trip Advisor about our hotel. We do pride ourselves on our unique location directly on airport grounds and are encouraged to know that you were able to take advantage of the convenience it offers.
We also strive to provide a product and services that are better than average and will continue to...
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Great hotel! Friendly staff. Nice rooms with large TVs and even an AV integration doc for watching the stuff on your iPad/iPod. All packaged up! Its convenient to the airport and other major things in the Rosemont area.
This hotel is why I choose Hilton properties regularly.
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Thank you for all your nice comments on Trip Advisor about our hotel's accommodations, services and staff. We're pleased to know that you enjoyed your stay and we look forward to welcoming you back for future visits.
Sincerely,
Anna Falco
Executive Assistant to the General Manager
Hilton Chicago O'Hare Airport
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We chose to stay here at the end of a week's vacation. We thought it would be great to get off our flight and walk a short distance to a very nice hotel. We got there around 11 PM and waited 15 minutes just to check in. Nice perk though were given bottles of water. We went to our room...
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Please accept our sincere apologies for the disappointment you expressed about your recent stay here. With our location directly on airport grounds, we do sometimes get a large number of people sent here from the airport all at once and do try to expedite the check in process as best and as quickly as we can. We are also very...
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We had a reservation but hotel tried to give us some left over rooms they couldn't sell. The first room was dirty smelled of smoke. Asked for a different room they gave us a handicapped assessable room, everything was at a lower height roll in shower. Next room was a business travelers' it had a TREADMILL at the foot of...
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We are very sorry to read about your experience here, and sincerely apologize for the inconvenience caused to you with your not getting the original room type that you reserved upon check in. We strive to meet the requests of our guests as best we can and would like to research this further. We would appreciate it if you could...
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If you want easy, then you should stay here. This location is very convenient for early flights. We had to leave at 5am and we live 2 hours away. We have stayed at other Park and Fly locations, but HATE the shuttle routine. Will the be there in the morning? How long will I have to wait when I get...
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Thank you for the comments which you posted on Trip Advisor about our hotel. We appreciate them and are happy that our hotel's convenience, accommodations and services appealed to your needs while traveling. We look forward to serving you again in the future.
Sincerely,
Anna Falco
Executive Assistant to the General Manager
Hilton Chicago O'Hare Airport
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I would like to start by saying THANK YOU to the staff of this hotel. They made a very difficult situation easier with their overwhelming kindness. We were coming home from a cruise (my family - hubby and 2 kids). Our flight from Washington DC to Chicago ended badly because my son got very ill in the plane. Not motion...
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Thank you very much for the nice comments you posted on Trip Advisor about your hotel xperience here. We are encouraged to know that through the efforts of various members of our team, you and your family were made to feel comfortable during your son's illness. We certainly hope that he is feeling much better now, and we look forward...
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