I had stayed here once before, the room I had that time was large, this time it was a room with two queen beds and it was very small. I don't know what happened to the water pressure in the rooms, but the sink especially had water pressure that was so low it was impossible to shave or brush your...
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Reviewed 24 January 2011
Thank you very much for taking the time to let us kn ow about our hotel. To address your concerns regarding the pillows we do have additional pillows available for your use. They come in both soft and firm options and if what is supplied on the bed is not enough we would be happy to provide you with as...
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Great location and a staff that was on the ball! Very busy weekend when I stayed here and the staff did a great job! You have the Pekin Mall Shopping Center down the street for any shopping needs. Avanti's Italian restaurant is a short walk across the hotel parking lot. They have decent food at a decent price. The hotel...
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I am happy to hear you enjoyed your stay! I will be sure to pass along your kind comments to the staff. Thank you for writing the review!
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We stayed in Pekin for a family event. There were not many choices in this area. The hotel was clean (although my footies were filthy upon leaving...I am rather weird about walking about barefooted in hotel rooms..). At any rate, it appeared clean. The bed was a little soft for my tastes, but I prefer a firm mattress. A rate...
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It is very helpful to me when a guest goes into such detail about their stay. It is a great tool for our staff to use to help correct our shortfalls and recognize our successes especially when it comes to the employees of the hotel that provide great service.
Regarding the higher rate you paid, you are exactly correct when...
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This is a newer place that is excellent in most ways. Very clean, fast internet, comfortable bed, great service and check-in. Note that it is a somewhat circuitous path to get to it from I-494 - make certain your directions are clear.
I asked for a room on the top floor when making reservations, was given a room on the...
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Thank you for your comments! I have addressed your concerns regarding breakfast and can assure you this will not happen again. I also looked into why you were not provided a top floor room. I can not provide you with a reason why this did not happen but I did bring this up to the front desk staff at our...
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Check-in went pretty smooth. The girl at the front was nice. The coffee table with coffee dispensers could have been cleaned up. Room was nice and internet worked fine once I got on the correct wireless network. Breakfast was average for a HI Express. I was finishing up a glass of milk before I took my plate and bowl to...
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This hotel is located 1/2 mile from the Avanti's Pekin Dome. Conveinient yes, hospitable absolutely NOT! The property is new and clean. The breakfast is a plus. Some of the front desk staff needs to return to hospitality school, asked for a late check out and the young lady at the front desk could not have been more ignorant, and...
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I apologize again for your experience with my staff. I have spoken with the employee you had mentioned and it has been addressed. I am truely sorry if she was out of line.
The "Guest Policy Waiver" which has been put in place to help control excessive noise in the hotel, is in place for the protection, safety and attempt...
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I travel frequently across the US. Hotel staff very curteous and friendly. Rooms very clean and breakfast very satisfying. For the price I definitely recommend.
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I was impressed with how clean the hotel and rooms were. Breakfast was nice, yes it was free so I can't complain too loudly. Would have been nice to have fruit. Front desk people were very nice and always quick to greet you. Room was always cleaned by the maids. The room was really nice and spacious with many features...
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Thank you for your review, we are always looking for ways to better our hotel. We take to heart everything you have to say about your stay. We hope that you will choose us again.
Sincerely,
Erin Schuette
General Manager
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Great place to stay-everything was great-however the pool area could have used a little cleaning.
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We recently stayed here with a number of relatives for a Pekin-based family reunion. The hotel was clean, the staff was friendly, the rooms were well-sized. Free parking was ample. There was a small gym and also a small pool (with hottub) that we did not use but we saw others enjoying. We would not hesitate to stay there again....
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