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All 12 O'Fallon hotels »

Country Inns & Suites O'Fallon

2.5 of 5
116 Regency Park, O'Fallon, IL 62269
Hotel amenities
Country Inns & Suites O'Fallon
Ranked #6 of 12 hotels in O'Fallon
3.0 of 5 stars 22 Reviews
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22 reviews from our community

    Trip type
Traveller rating
    7
    5
    2
    2
    6
Date Rating
indianapolis, indiana
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 18 May 2012
1
person found this review helpful

This is an old hotel that was converted to a Country Inn and Suites. It does not meet the standards of other Country Inn & Suites that we've stayed at. We paid for their largest suite. On paper, it was plenty big to accommodate us. However the actual room we had was not nearly large enough to accommode our family... More

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Jaclyn Gross, General Manager at Country Inns & Suites O'Fallon, responded to this review
22 May 2012

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We are a new management company that recently took over and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will... More

Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 19 April 2012

Charlotte at the front desk was warm and wonderful. All the staff very friendly. Nice rooms and nice breakfsst. Strong and plentiful WiFi signals. I believe you can stay there with confidence. More

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Altoona
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 12 April 2012

I purchased this room on line, after going through thunderstorms with the family on our way to a holiday in Florida. It was last minute and was concerned after reading some of the reviews BUT being so tired, beggars can't be choosers. The front desk ladies (sorry didn't catch their names) were very friendly. My pre-paid reservations were not showing... More

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Springfield, IL
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 23 February 2012

Stayed here during a week night. The place was empty. One of about 4 cars in the parking lot most the night. When I went to check in there was no one around. After 5 minutes a maintenance man came strolling through and called the front desk clerk to tell her I was waiting in the lobby. The hotel room... More

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See 2 more reviews by RiverRunneth for O'Fallon
mark62269, General Manager at Country Inns & Suites O'Fallon, responded to this review
13 March 2012

I feel terrible about not responding to this sooner. I have been out of town a lot including the period of this event.. I have no excuses just a sincere apology. Please call me at 618-622-8600 I would love to here more about this. Thanks for you business. More

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8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 21 February 2012

Staff: Literally, every conversation I heard between staff was negative. Complaining to each other about other staff, personal problems, who did what, etc. If the staff is so negative about their work, and aren’t too careful about guests overhearing this stuff, it really made me wonder about how clean my room was, how safe the food was in the breakfast... More

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Memphis
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 28 December 2011

Very clean, comfortable stay. The appointments in the rooms are contemporary and in very good shape. Excellent, firm mattress on the bed. New flatscreen TVs in all the rooms. Very good wifi throughout the hotel. Excellent free breakfast, complete with eggs, sausage, french toast, biscuits, gravy, cereal and fruit. Very clean, well-appointed lobby and breakfast area as well. Tammy, the... More

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Fulda
Senior Contributor
41 reviews 41 reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed 8 October 2011
2
people found this review helpful

I spend 15 to 20 nights per year in Country Inns all over the country and I keep coming back because they are great places to stay. I have never written a negative review on one until now. This hotel is an old run down building that someone put a face lift on and called it a Country Inn. It... More

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mark62269, Manager at Country Inns & Suites O'Fallon, responded to this review
24 October 2011

We are very concerned when we read complaints like this, and will try and do what ever is required to correct the issues. In this case the guest was correct, after a busy season our carpets were in bad shape, we have since had a professional cleaning company do our carpets and I might say they are beautiful. We appreciate... More

Hilliard, OH
Contributor
20 reviews 20 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 September 2011

This is my second stay at a Country Inns. My first stay (in Fort Worth) was fabulous. This one was not nearly as good, but not bad. The beds are very comfortable, the room was a decent size, the cookies available 24/7 is always welcome, and the wifi was fine. The breakfast was, at best, okay and housekeeping was less... More

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Colorado Springs, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 12 August 2011

Stayed one night traveling home from vacation - expected more considering the Country Inns & Suites brand. Although I think this hotel is independently owned and operated, which may explain the difference in quality. Positives - the hotel staff was very friendly and accommodating. And my room was as expected - clean with comfortable beds. Negatives - my non-smoking room... More

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Clair Meyer, General Manager at Country Inns & Suites O'Fallon, responded to this review
22 August 2011

Thank you for taking the time to complete this review. We at the Country Inn& Suites are working constantly to ensure the very best expierence for our guests. I would greatly appreciate it if I could speak to you in greater detail regarding the concerns you expressed. My main goal is to ensure these issues are addressed correctly so that... More

Bettendorf, Iowa
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 3 August 2011

Came into town for one night only. Beds are fairly soft in my opinion, feather pillows were wonderful and the heavy comforters on the beds were so much more comfortable and warm than your typical hotel bedspread. The room we were in was on the 3rd floor. It was rather small, not much room between the end of the bed... More

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Clair Meyer, General Manager at Country Inns & Suites O'Fallon, responded to this review
22 August 2011

Thanks for joining us at the Country Inn& Suites. We truly appreciate and value you as our guest. Please keep us in mind for any of your future accomadation needs. Sincerely, Clair Meyer General Manager More

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Additional Information about Country Inns & Suites O'Fallon

  • Howard Johnson O'fallon
  • O'fallon Howard Johnson
Address: 116 Regency Park, O'Fallon, IL 62269
Price range (per night):* 70 AUD - 105 AUD

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