Nauvoo is a pretty and small historic town and my friend, who was getting married, recommended this place to stay. I arrived around noon and asked if I could be checked in early--I explained that her wedding was at 4pm. The front desk clerk said no, so I asked if I could check back at 2pm. And she said yes,...
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The location is great as you can walk to all of the sights in Nauvoo. The food is not all that great and the beds are awful. Also don't plan on using their irons they are pretty old.
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We had a large group of extended family that stayed here for my son's wedding. After reading some of the negative reviews, we were worried! We found the accommodations to be perfect for our large group. Where else will you find a hotel room that sleeps 10 people? The walls were freshly painted, the mattresses looked new. We had plenty...
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It is our pleasure to read your positive feedback about your stay with us. Thank you for selecting to stay with us on your trip to Nauvoo and for your positive comments. It is exactly feedback such as yours that assists us in achieving the service excellence that we constantly strive for.
We look forward to your next stay!
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My family has stayed at this motel several times, and we've always had a good experience. The rooms are clean and large. This is a great hotel for large families, it's hard to find rooms for a family of seven. They have several. And, as I said in the title, it's the only hotel in Nauvoo with a pool.
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Thank you for taking the time to write a positive review. Your comments are much appreciated and we are glad that you enjoyed your stay.
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We were off behind the building in an older motel style building. The first night there were not pillow cases on 3 of the pillows, when I called to get cases, I was told that I could come over to their building and get them from the front desk. It was just me and the kids, so I asked that...
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The hotel is responsible and we failed. We apologize. This guest was in our older building which has older air conditioners that are not as effective as newer technology in keeping humidity out and in high temperature, high humidity days the rooms can smell “musty”. As to the housekeeping issues the hotel contracted these rooms out to a third party....
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Considering Nauvoo doesn't have a ton of high-class places to stay, Nauvoo Family Inn and Suites was, well, ok. Our room was in need of a good remodel. The shower had dark stuff growing in the creases/seams of the wall panels, which was kind of gross. There were some cobwebs near the ceiling in the kitchen. The laminate on the...
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Thank you for bringing to our attention some areas that need to be watched more carefully.
We appreciate your feedback and will take all your comments under consideration.
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We stayed at the Nauvoo Family Inn and Suites this past weekend. After reading the reviews, I was a little concerned, but we were not the ones who made the arrangements for our group and this was the place we stayed. We had a large, very clean room with two queen beds. The room appeared freshly painted, and possibly freshly...
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Ok, so the check-in experience was really weird but overall a great hotel. When I arrived (it was a Sunday), all of the doors to the hotel were locked. The door to the front of the hotel was open but the front desk area was gated off so I could not access it. Finally, I found a pile of envelopes...
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The conflicitng staff was terrible and there was no clarification about restaurant hours or services. I would not recommend this hotel and would have stayed at Hotel Nauvoo instead. The worst overall hotel experience thus far.
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It amazes me how hotels are responsible for guests actions. Our restaurant is closed November 1 thru mid March. It is posted on our website, in front of the restaurant, in our elevator, and when guests make reservations they are told the pool and restaurant are both closed. At the time of your stay, we had two private parties in...
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No Mgr on duty or available, on weekends or nights. Called owner. Owner had to have Gen Mgr handle the matter. No explanation of debit card auth @ check-in. Attempted to pay 1/2 cash @ check-in, and debit card was then charged full price. Later that same evening, the debit card was charged 1/2 the total price again. The Gen...
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It was explained to you several times how the system works. You were not charged for nine nights.
What happens when you use a debit card at a hotel...When you check in, the hotel does an authorization for your stay. That was done. That goes to your bank, they may or may not put a hold on your funds, yours...
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