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All 2 Monticello hotels »

BEST WESTERN Monticello Gateway Inn

805 Iron Horse Place, Monticello, IL 61856
Hotel amenities
Ranked #1 of 2 hotels in Monticello
2.5 of 5 stars 13 Reviews
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13 reviews from our community

    Trip type
Traveller rating
    1
    1
    3
    2
    6
Date Rating
UIAlums
Madison, Wisconsin
Reviewer
4 reviews
3 helpful votes
1 of 5 stars Reviewed 2 May 2011
1
person found this review helpful

I wish I had seen the travel advisor reviews before I booked five rooms for family staying for a funeral. They totally messed up our reservations and blamed Best Western. They simply gave my room away and I had to wait until 10:30 pm when someone failed to show. The desk staff was basically incompetent, and unhelpful and unconcerned about... More

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worldtraveler283
Washington, DC
Senior Reviewer
6 reviews
3 helpful votes
1 of 5 stars Reviewed 2 May 2011
1
person found this review helpful

My family reserved a number of rooms here for the nights before and after my grandmother's funeral. As the service was occurring at a later date, reservations were made a month or more in advance. When we arrived, they were short one room, and it proved nearly impossible to get a room despite our numerous confirmations and other proof. Apparently... More

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Travellers are raving about these Monticello hotels

Drury Inn & Suites Champaign
4.5 of 5 stars
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flux
Ida, Michigan
1 review
3 of 5 stars Reviewed 24 January 2011

I use this hotel on a regular basis when visiting central Illinois. The last visit, for a funeral, booked 5 rooms for a total of 12 room nights. Rooms were (as always) clean. All rooms were no smoking and had no stale smoke odor. The staff, as always, was friendly and helpful. The only down side was that the pool... More

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AbbySSt_Louis_MO
St. Louis, MO
1 review
1 helpful vote
2 of 5 stars Reviewed 25 June 2009
1
person found this review helpful

Had a wedding at Allerton Park and they were booked... We knew we weren't in for a quality hotel when we saw the flies swarming around the front desk staf. Rooms were icky...this was obviously a smoking hotel where they tried to cover up the stink with carpet deoderizer and spray. For one night, we made it through. Next time... More

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Soarglide
Quad Cities
1 review
1 helpful vote
2 of 5 stars Reviewed 22 June 2009
1
person found this review helpful

I have stayed here a couple times in the past, but this time is the last. First, friends staying had to leave early, they got charged for a extra day even though they checked out before the check out time. When I checked out, we got charged for a higher rate than what was quoted. After a short dicussion they... More

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traveljunkie292
illinois
1 review
4 of 5 stars Reviewed 13 April 2009

The night clerk came to my aid when my husband had a low blood sugar, diabetic episode in the middle of the night., 2:30 am. She watched while I went to our car in the parking lot to gather his pills. It happened to be very cold and snowing. Held the door for me, and offered juice or milk with... More

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garrytanner
Indianapolis
1 review
5 of 5 stars Reviewed 9 October 2007

After reading all the negative reviews ( seems to come from the same family members and giving one sided view of the whole situation ), i would like to complement this hotel for thier friendly customer service and clean rooms. I have been visiting this hotel for the last 2 years and never once treated bad or also double booked.... More

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LifeOfAdventure
Illinois
1 review
1 helpful vote
1 of 5 stars Reviewed 10 September 2007
1
person found this review helpful

Our family reunion was affected negatively because the management at this hotel chose not to correct their double booking mistake. I called this hotel in early July 2007 to book a room for Labor Day weekend. The hotel was supposed to have reserved a block of rooms for our reunion at a special $67 rate. I was told by the... More

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emtgirl
Missouri
1 review
1 helpful vote
1 of 5 stars Reviewed 10 September 2007
1
person found this review helpful

I have never stayed somewhere where the desk staff was so unprofessional and lacked any common sense. We have an annual family reunion. We have a pres./vice pres. and sec./treas. that actually plans the event. (It is a big deal) We plan up to 11 months in advance by working with hotels and meeting areas (parks/community bldgs) to make sure... More

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patsyjane
Graff,mo.
1 review
3 helpful votes
1 of 5 stars Reviewed 5 September 2007
3
people found this review helpful

The Best Western Monticello Inn double booked their rooms for our reunion with a wedding party. our reunion made arrangements last year to have our reunion there, when family members called to make their reservations, some were told, there wasn't any reunion going on. others were given room , at the given rate of 67.00 plus taxes. the wedding party... More

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Monticello, IL
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BEST WESTERN Monticello Gateway Inn Also Known As

  • Monticello Best Western
  • Best Western Monticello
Address: 805 Iron Horse Place, Monticello, IL 61856

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BEST WESTERN Monticello Gateway Inn
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