Dear MaMa Clark, Thank you for taking the time to fill our a review. I am extremely sorry that the carpet was damp when you checked into your room and that we did not have another room to relocate you to. I cannot began to imagine how frustrated you might have become when returning from dinner and your bathroom had... More

Thank you for such a kind review. It is always a pleasure to read a review from our valued guest. I have shared your comments with Darlene and the rest of the team and they were extremely excited. Please consider us your hotel of choice should your travel plans bring you back to the Joliet area. Ava Adediwura General Manager More

Thank you so much for taking the time to write a survey. The housekeeping staff works extremely hard to provide our guest with a clean room. I will be sure to share your comments with Russ and the entire staff as it is always a pleasure to hear positive feedback from our most valued guest. Ava Adediwura General Manager More

Thank you for your review of our hotel. We were pleased to hear that your stay was an enjoyable one but sorry to hear about the other aspects that prevented you from having a wonderful all around experience. I can assure you that we will address and correct these issues as this is not the normal occurence at our hotel.... More

Thank you so much for staying at our location and we appreciate your kind feedback. Our team works extremely hard to make this location a great place to stay for you our valued guest and we enjoy hearing when we have accomplished that. In your review you mentioned not being able to locate a sit down restaurant. One of our... More

Thank you very much for taking the time to write a review regarding your recent stay at the Red Roof Inn in Joliet Illinois. We are so pleased that you decided to give us another opportunity and extremely sorry that we did not locate the fan that preventing you from getting a good nights rest. I can assure that I... More

Thank you for your kind review. It is always a pleasure to hear from our guest who have had a wonderful experience while lodging at the Red Roof Inn Joliet. We try extremely hard to provide our guest with a wonderful lodging experience. It is our goal that every guest experience a clean room, affordable rate and friendly and helpful... More

Dear SteveG, We appreciate your feedback on your recent lodging experience at the Red Roof Inn Joliet. We sincerely apologize for failing to meet and exceed your expectations. You have every right to expect a clean and comfortable room when you stay at a Red Roof Inn and we are sorry that this was not the case with your visit.... More

Jodi B, Thank you so much for your wonderful review of the Red Roof Inn Joliet Illinois. The staff was very pleased to hear that your stay was an enjoyable one. The housekeeping staff takes pride in providing our valued guest with a clean room and as you mentioned in your review our free WI-FI is an excellent option for... More