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All 165 Chicago hotels

The Westin Chicago River North

4.0 of 5
320 N. Dearborn Ave., Chicago, IL 60610 (Near North Side)
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The Westin Chicago River North
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Ranked #36 of 165 hotels in Chicago
Most recent review
4 of 5 stars Reviewed 18 June 2013
princessgrizz Winnipeg
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827 reviews from our community

Traveller rating
    441
    280
    62
    25
    19
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Families
78
 
Couples
186
 
Solo
80
 
Business
375
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Winnipeg
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 18 June 2013 NEW

I brought my family with me for a conference at the Westin. The location was perfect, right on the river, and walking distance to everything! Close to the Magnificent Mile, Millenium Park, Subway stations, restaurants, and the Navy Pier. We walked almost everywhere! The room was typical of a hotel room, very clean, with beautiful view (8th floor) of the... More

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London, England, United Kingdom
1 review
5 of 5 stars Reviewed 18 June 2013 NEW

My husband and I stayed at the Westin Chicago River North for a couple of days. The service was friendly, fast and super efficient. No request was deemed insignificant or over the top, from forgotten cufflinks to converter plugs! Housekeeping was welcoming and helpful. The room was lovely and we could ask for nothing more. The location in the middle... More

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Sao Paulo, SP
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 June 2013 NEW

I chose the Westin Chicago River North because of its location and I was very glad to know I was right: it is near a great deal of important places and walking distance from the L (subway) so it's easy to get to the more distant places. The minor problema I had was a banging on the bathroom wall. It... More

Was this review helpful? Yes
See 4 more reviews by LeandroKlero for Chicago
Peter S, General Manager at The Westin Chicago River North, responded to this review
17 June 2013

Dear LeandroKlero, Thank you for taking the time to share your recent experience. I'm delighted to hear that you enjoyed your recent Chicago trip and that we were able to be a part of that. I most certainly apologize for the banging noise that you heard during the night. If you have a free moment please reach out to one... More

Lytham St Anne's, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 14 June 2013 NEW

Stayed for 3 nights in wheelchair accessible room with roll in shower. Staff helpful and friendly. Room had 2 comfy chairs. Breakfast buffet excellent. Ideal position to explore the city. Only down side which is minor was the lighting was very subdued.

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Peter S, General Manager at The Westin Chicago River North, responded to this review
16 June 2013

Dear 05chrissie, Thank you for taking the time to share your recent experiences with us. I'm delighted to hear that you enjoyed the buffet, location, and our staff enough to write this review. I'd also like to thank you for sharing the gift of feedback with us regarding the lighting in the room. Should your travels bring you back to... More

Chandler, AZ
1 review
5 of 5 stars Reviewed 4 June 2013

My wife and I had a terrific stay at the Westin River North. The room was very nice and the house keeping was outstanding. They have a very nice fitness center that is staffed by Sam and he is very knowledgeable and helpful. He will design a workout program for you and will take the time to discuss any specific... More

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Peter S, General Manager at The Westin Chicago River North, responded to this review
14 June 2013

Dear Bret S, Thank you for taking the time to share your recent experience with us. I'm truly delighted to hear that you enjoyed your recent visit to Chicago and that Sam was able to have such an impact on your stay. We're very proud to have Sam interacting with our guests on a daily basis. As you have noticed... More

chicago
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 June 2013

My wife and I am travel hobbyist; I no longer have motorcycles or a boat; we work (a lot of hours each week) and we travel. As we enter our fifties, we have refined both our travel routine and our tastes. The Westin Chicago River North is a property that reflects what we are seeking in a property, and in... More

Was this review helpful? Yes 1
Peter S, General Manager at The Westin Chicago River North, responded to this review
3 June 2013

Dear hacker0124, Thank you for taking the time to share with us such detailed feedback. I'm truly delighted to hear that you and your wife enjoyed yourselves while you were here with us and that we were able to be a part of this special occasion. It was our pleasure to have you here as our guest and we most... More

Dunfermline
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 31 May 2013

Clean friendly luxurious hotel. Free wifi in the lobby but beware as you need to pay for it in the room. Central for everything. A great place to treat yourself. Lots of places to eat and drink close by.

Was this review helpful? Yes 1
Peter S, General Manager at The Westin Chicago River North, responded to this review
3 June 2013

Dear wiganwarriorsfan, Thank you for taking the time to share your recent experience with us. I'm truly delighted to hear that you enjoyed your recent experience with us. It was a pleasure to have you as our guest and we hope that we are able to welcome you back again soon for another renewing experience. Be Well, Peter S. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 28 May 2013 via mobile

We stayed here for just under a week in Oct. we had been here in July for a wedding and liked it so much that we came back to explore the city some more. Jonathan Burba was FANTASTIC!! Very helpful for both trips. We stay in touch and he is no longer there (he moved up in his career). The... More

Was this review helpful? Yes 2
Peter S, General Manager at The Westin Chicago River North, responded to this review
3 June 2013

Dear Cathy S, Thank you for taking the time to share your past experience with us. I'm so happy to hear that you've continually enjoyed your experiences here at The Westin Chicago River North. I'm also delighted to hear that Jonathan was able to have such an impact on your stays here that you still stay in touch. He has... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 24 May 2013 via mobile

Seriously, if a guest asks that a mold filled shower stall be cleaned why would the hotel ignore such a request? I even took a few photos and showed them to the person at the front desk. She agreed the conditions were unacceptable. I asked to speak to the hotel manager that seemed to be in a perpetual meeting that... More

Was this review helpful? Yes 2
Gregory C, Manager at The Westin Chicago River North, responded to this review
30 May 2013

Dear SDNJ2013, Thank you for your feedback regarding your recent stay. I would like to discuss your concerns with you at your convenience. Please call my office directly at 312-744-1900. With regards, Gregory C. More

Weslaco, Texas
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 21 May 2013

i seriously loved this place. the people were great. the bar/restaurant a little pricey. but the food and drinks were excellent. i had the pleasure of staying here for a conference for work. and i really loved it. the free soaps and shampoos and creams smelled great.

Was this review helpful? Yes 1
See 5 more reviews by anon956 for Chicago
Peter S, General Manager at The Westin Chicago River North, responded to this review
25 May 2013

Dear anon956, Thank you for taking the time to share your recent experience with us. I'm ecstatic to see that you enjoyed your experience so much that you have decided to share such a passionate and energetic response with us. We are very proud to be a member of the Westin family and are able to provide you with the... More

 
 
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Additional Information about The Westin Chicago River North

Also Known As:
The Westin Chicago River North Hotel
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Westin Chicago
Chicago Westin
Address: 320 N. Dearborn Ave., Chicago, IL 60610
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Luxury Hotels in Chicago
#27 Business Hotels in Chicago
#39 Family Hotels in Chicago
Price range (per night): $255 - $627
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 
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