I was in town for a 3 day convention. I figured the InterContinental would be a nice place to stay and good location. The location was great. The check in staff was not very friendly and the check in was slow. The room was nice and the bed was comfortable. The towels were horrible. Some of the bath towels were... More

We recently spent a week at this hotel. It is located midway down the Magnificient Mile. Wonderful shopping to the left and right as you leave the hotel. You are within walking distance of shopping, jazz, restaurants. We enjoyed Andy's Bar and the Back Room for jazz. Diddent eat in either. Howells and Hood, turn left, about 100 metres down... More

Thank you for a magnificent and memorable stay while in Chicago. The location of the hotel is simply perfect. They staff was fantastic, Rodolfo (sp?) in room services department provided personalized service and very polite. Simon at the Front Office was truly brilliant! Sean Olmstead was wonderful to work with! I will be back next year. MAHALO!

We booked in at this hotel for 3 nights in May, they were very helpful, let us check in early. The room was very clean and the bed comfortable. The staff were helpful, and the location was great - we walked everywhere from there, up the Gold Coast, down the lakefront to the Shedd Aquarium, over the bridge to catch... More

Every hotel is better, even much better, if you stay there often enough to figure out what you want from the hotel, and to communicate to the staff what you want. We treat the hotel like a luxury apartment building, and the staff treats us accordingly. We usually get the same room, so it feels like home. Everything is perfect,... More

Second time to stay here. First time (2 years ago?)was good but not memorable. This time, I noticed the staff have become friendlier, and more attentive. My room had a beautiful view, was very clean and comfortable. But what impressed me was the service. I was here on business and had an event in the hotel's Renaissance room, a gorgeous,... More

Fantastic staff always pleasant, helpful. Room is immaculate for all four days, all that one would expect from a 5 star hotel is easily pleased . Although there are countless restaurants surrounding me I chose to dine at their Michael Jordon resturant and the lunch menus was cooked perfectly. Another IC hotel that's up to their never ending persistence to... More

I had a couple of days in Chicago as part of a mini vacation and decided to treat myself to a couple of nights in this hotel. As you might expect of a hotel that charges north of two hundred dollars a night for a room, the staff were professional, helpful and courteous. We had arrived a couple of hours... More

Stayed at the Intercontinental April 22-25 for business. Overall, not perfect, but a good stay. Upon check-in, had to go back to the front desk twice because the room key didn't work. On the 2nd failed attempt, I picked up the house phone in the hallway and called the front desk, and a security officer showed up within minutes with... More