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All 165 Chicago hotels

Hilton Chicago

4.0 of 5
720 South Michigan Avenue, Chicago, IL 60605 (The Loop)
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Hilton Chicago
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66%
Ranked #82 of 165 hotels in Chicago
Most recent review
4 of 5 stars Reviewed 19 June 2013
ALeigh2512 Saint Louis, Missouri
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1,497 reviews from our community

Traveller rating
    441
    537
    330
    121
    68
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Families
241
 
Couples
286
 
Solo
103
 
Business
575
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 19 June 2013 NEW

I love Hilton so whenever I travel I try my best to stay at one. Chicago Hilton yet again met the bar. Aside from the awkward Prom / Sorority gathering that they had the evening we came in everything was near perfect. My idea of a weekend getaway did not include a bunch of underage, stumbling drunks in the lobby... More

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Atlanta
Top Contributor
180 reviews 180 reviews
39 hotel reviews
Reviews in 49 cities Reviews in 49 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 19 June 2013 NEW

This is one of those "grand old hotels" like the Plaza or Waldorf in NYC. The lobby is amazing and the hotel is huge. Similarly, the room was small and a little dated, but it did have two full bathrooms, which was a nice touch. The staff was friendly, however, the room was clean, and the bed was very comfortable,... More

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See 2 more reviews by Jeremy C for Chicago
Lucedale, Mississippi
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 18 June 2013 NEW

This hotel has a beautiful entry and rooms facing the lake offer a great view. During my stay in May I left the windows open at night. I was on a high level floor, so the noise wasn't too much. The hotel has a classic historical feel without feeling old and worn out. The food at the pub wasn't great,... More

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See 3 more reviews by brookebg for Chicago
Brooklyn, Iowa, United States
1 review
4 of 5 stars Reviewed 18 June 2013 NEW

Small rooms ... large lobby. Clean but expensive. Cost of breakfast was a little much. Did now get coffee refreshed daily. The check in experience was very good. The bellman was very helpful and gave us comp tickets for breakfast. Thanks, Antonio. We paid for breakfast another day and should have asked the price first. 20 per person for breakfast... More

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Walla Walla, Washington
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 17 June 2013 NEW via mobile

This is an older historical hotel but our room was modern and up to date. The bed was great - nice and fluffy! The noise off of Michigan traffic can be heard. If you are lucky you will get a view of Lake Michigan and the lakeshore. Remodel on the exterior has scaffolding on the sidewalk out front. Good location... More

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Topeka, United States
1 review
3 of 5 stars Reviewed 17 June 2013 NEW

The hotel room was very nice and homey, but the windows weren't very insulated from noise -- I thought maybe they were open because even on the 6th floor the honking horns and car traffic was very clear. The concierce service was great, but we had an issue with the hot tub being broken and the next night they told... More

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Washington DC, District of Columbia
Top Contributor
136 reviews 136 reviews
43 hotel reviews
Reviews in 57 cities Reviews in 57 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 16 June 2013 NEW

I got a renovated jr suite on the 9th floor. Room was large and comfortable. Nothing luxurious. I am a HHonors Platinum member but other than the room upgrade and free internet, the other usual amenities were non existent or difficult to access. For example the tiny Excecutive Lounge is accessed by changing elevators on an intermediate floor (easier said... More

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DMcArdle, Manager at Hilton Chicago, responded to this review
18 June 2013

Dear Valued Guest, Thank you for taking the time to share your comments. It appears we fell short in meeting your expectations and for this we sincerely apologize. Our main priority is for all our guests to have a welcoming and comfortable stay with us. Again, please accept our apologies for your disappointments. Please be assured, your feedback is greatly... More

1 review
1 of 5 stars Reviewed 15 June 2013 NEW via mobile

I feel like this hotel is very misleading in that the adds show u a beautiful lobby and exterior however when u enter the bedrooms this was my experience.. -no lockbox in room and the lobbiest stated that there were lockboxes in some rooms and they were working on upgrading to get them to every room... WHAT the heck does... More

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mississippi
Top Contributor
81 reviews 81 reviews
78 hotel reviews
Reviews in 48 cities Reviews in 48 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed 15 June 2013 NEW

This hotel is sold by location only. their business is linked to conventions - so they are aware of what their clients will pay for, You will get nothing as a Silver member here. So leave your Honors card at home. I booked a king and received 2 doubles and no apology. The room was extremely hot, the AC ran... More

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See 3 more reviews by engineer64 for Chicago
DMcArdle, Manager at Hilton Chicago, responded to this review
18 June 2013

Dear Valued Guest, Thank you for taking the time to share your comments. Please accept our sincerest apology for your disappointing experiences with your room accommodations, HVAC and your dining experience. Please be assured, disappointments such as yours are not typical of the Hilton Chicago as we constantly strive to provide all of our valued guests with professional service and... More

Long Island, NY
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 15 June 2013 NEW via mobile

I have been to this hotel many times. Each time it shows its age more. The hotel needs an overhaul. Instead of spending money on a video screen in the room that essentially shows ads for local businesses, the rooms could be redone. Furniture shows its age, as does the peeling paint and wallpaper. Housekeeping could use some work. Trash... More

Was this review helpful? Yes 1
DMcArdle, Manager at Hilton Chicago, responded to this review
18 June 2013

Dear Valued Guest, Thank you for taking the time to share your comments. Please accept our sincerest apology for your disappointing experiences with your room accommodations. Your feedback is greatly appreciated as it is through feedback such as yours that enables us to focus on opportunities for improvements. Please allow me to take his opportunity to inform you that we... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Very nice(35)
  • Grant park(35)
  • Great location(32)
  • Room service(22)
  • Michigan avenue(19)
  • Executive floor(17)
  • Lake view(15)
  • Art Institute(12)
  • Double beds(10)
  • Only complaint(9)

Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605
Phone Number:
Region: United States > Illinois > Chicago > The Loop
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Luxury Hotels in Chicago
#68 Family Hotels in Chicago
#74 Business Hotels in Chicago
Price range (per night): $187 - $468
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Chicago Hotel
Hilton Towers Chicago
Chicago Hilton
Hilton Chgo Hotel

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