Average at best. Restaurants and bar were well below par. Bar caters to wine drinkers only. All three times I left the hotel I grabbed my own cab with no bell service in sight. Choose other hotel for the money.

This is the perfect hotel for a visit to Aon Center, since it has direct access without having to go outside. The rooms are very nice, beds comfortable, and staff is friendly. It is not huge, so you don't get lost in the crowd like the Hyatt near by. Tip: Do not valet park your car, it cost $58!

This hotel must have been a very nice place when new, or newer. It now needs more care than it is getting. More on that later. First the positives. It is well located for downtown activities such as Michigan Ave, the Navey Peer, Millennium Park and down town businesses. I had a standard room with a king bed. The room... More

If you need to be near Millenium Park this property is convenient. If you like to stroll out the door and be surrounded by shops and restaurants, well. The property itself is upscale with nice public space and rooms. I personally didn't care for the menu at the restaurants (2) so I passed. I did have a glass of wine... More

Spent a weekend at this well located hotel. Rooms were good and quiet and ours had a great coffee machine. Unfortunately, the bed seemed somewhat old and lumpy and should be replaced soon. We used the concierge service to arrange for restaurants-they were extremely knowledgeable and professional as well as courteous. Would stay here again.

For many years I stayed here. I was a member and would get upgraded to a suite. The doorman would address me by name. But a few years ago the hotel changed dramatically. they once had a famous restaurant called Entre' Nous, which was one of the best. I believe the hotel was sold and tried to go from a... More

Wonderful experience. Stayed in a spacious and comfortable suite with a view of Grant/Millennium Parks. However, elevators are located next to the park view suites. Slightly noisy. Staff is superb. Very friendly and accommodating. Convenient to most area attractions. Service in restaurant and bar was excellent. Food market and CVS located near hotel.

I'm a big fan of Fairmont hotel, but i was a bit disappointed with this place. The hotel outisde is really nice, the main hall too, the checkin was not really smooth and the front desk agent was a bit rude. When we was their, the suites was not new at all, and the cleaness of the room was not... More

I stayed here recently for a weekend and greatly enjoyed the service. My number one standard for a great room is the condition of the bathroom, and Fairmont did not disappoint!!! The room was spacious complete with a lounge chair. They could get someone to interior design these rooms better No complaints