Needed a room with 2 beds (hard to find in Chgo). When we got up to our room, it reeked of smoke (requested a non-smoking room). We were immediately moved us to a corner room. Room & hotel were very clean. Pool/fitness areas are very nice (chlorine bothered my eyes, but my son had no problems). Red line subway just...
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Dear barb62:
Thank you for taking time to provide feedback regarding your stay at the Hilton Garden Inn Chicago Downtown/Magnificent Mile. Your comments provide a value tool for improving our service level and motivating our staff. Our goal is to have a smooth arrival and a comfortable stay worth telling others about. I am confident other readers will benefit from...
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Oh, where to start. This hotel made me love Chicago! The hotel is located right next to the Grand Red Line Station which will take you EVERYWHERE!
We arrived on a Tuesday night and the check in was as fast as it could be. We were offered a city view room for no extra charge. The bed was great, the...
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Dear PanamaFunTravel:
I was delighted to read that the Hilton Garden Inn Chicago Downtown/Magnificent Mile will be your first choice in accommodations where you return to our city. Yes, our location compliments our service and overall quality of our accommodations. Thank you for giving us the opportunity to accommodate you. .
Kind Regards,
Gina Danze
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I only stayed here one night for a work trip but I was very happy with the room. It was very comfortable! Perfect location too, walking distance to EVERYTHING!!! Lots of great bars and restaurants right in the area. I would recommend this hotel to anyone for any sort of trip!
Dear beachbaby1981:
Thank you for your recent stay at the Hilton Garden Inn Chicago Downtown/Magnificent Mile. Our associates throughout the hotel take these comments very seriously. We look forward to your return visit soon.
Kind Regards,
Gina Danze
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Fast check-in even if we were 30 minutes early (we arrived at 2:30 and our room was ready).
Pros : Our bedroom was big (in a corner), king size bed with comfy mattress and pillows, flat screen TV.
The bedroom was a normal size and clean (at least when we arrived...).
The location is just perfect. Just 2 blocks from...
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Dear pilou27:
Thank you for your recent stay at the Hilton Garden Inn Chicago Downtown/Magnificent Mile. I appreciate your feedback and will share it with our executive team. Our goal is to provide the ultimate in hospitality and quality of accommodations. I hope you will give this hotel an additional opportunity to accommodate you.
Kind Regards,
Gina Danze
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The staff at the Hilton Garden Inn did an excellent job accommodating my last minute business meeting at their location. Kristy Fender (Sr. Sales Manager) was very responsive and a wonderful resource for arranging all the details. The meeting attendees were very pleased with their rooms and the meeting space. Additionally, Kristy recommended some great restaurants close by that were...
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Dear Allison M:
Thank you for taking time out of your day to provide feedback to other prospective travelers on Trip Advisor. I am confident that they will benefit from your feedback regarding your recent stay at the Hilton Garden Inn Chicago Downtown/Magnificent Mile. I also appreciate you recognizing Kristy regarding how helpful she is. We are delighted to have...
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This hotel was very nice. I slept well and comfortabley. It is just a few blocks (maybe two) from the Magnificent Mile. Self park is easy, around the corner, same block and you will save a few bucks. There is a small Starbucks in the lobby. Weber Grill restaurant is in the same building. There are plenty more restaurants a...
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Dear salliejanep:
I am pleased to hear that you have such a favorable stay at the Hilton Garden Inn Chicago Downtown/Magnificent Mile. Our leadership and heart of the house associates are well trained to make sure we are providing the most enjoyable hospitality experience in the city. I look forward to sharing your comments with every associate.
Kind Regards,
Gina...
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My son and I loved, loved , loved this hotel!! From the moment I made the reservation over the phone (awesome staff member), to walking in the front door, our stay was super! Wonderful location, neat, clean, modern hotel. Everyone on staff was sooo very polite, friendly and helpful from the cleaning personal to the front desk. I had booked...
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Dear Krism_12:
On behalf of the associates at the Hilton Garden Inn Chicago Downtown/Magnificent Mile I would like to say thank you for the recent opportunity to accommodate you in our hotel. Your comments and review will serve as a training and motivational tool throughout our hotel. I hope you will return in the near future with some many wonderful...
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You can't beat the location with the Metra stop outside the front door. Use public transportation. It's easy and locals are friendly. If you are comfortable walking, Michigan Avenue is close and it's a nice walk up the ave. We hopped on the bus to the Adler Planetarium, the Shedd Aquarium and Field Museum from Michigan Avenue, on another day...
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Dear lindainmadison:
Thank you for your recent stay at the Hilton Garden Inn Chicago Downtown/Magnificent Mile. In the hospitality industry, feedback is critical to our success. We pay close attention to the comments on Trip Advisor. We value your patronage and hope that you will make another reservation in the very near future.
Kind Regards,
Gina Danze
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I stayed at this hotel for 2 nights before my move from Dubai to Chicago. It was the perfect place for my last two nights of living in Chicago. The location is fantastic...right next to the Grand stop on the Red Line, and just a couple of blocks from Michigan Ave. There are so many great restaurants surounding the hotel,...
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Dear ChiGirl78:
Welcome to our fine city of Chicago. You will enjoy it so much. I am delighted that you choose the Hilton Garden Inn Chicago Downtown/Magnificent Mile for interim accommodations. Your comments were of great value to the hotel because we have high quality of standards in meeting each guest’s expectations. I will share your feedback with each associate....
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Without a doubt the friendliest hotel in the area. The staff was knowledgeable and courteous - very willing to make us feel at home. From the front desk to housekeeping, we received good service with a smile.
Dear CARNAGIRL:
The first thing I did this morning when I reviewed your comments, was to share with them all the departments and associates throughout the Hilton Garden Inn Downtown Chicago/Magnificent Mile. To say that we are the friendliest hotel is one of the greatest privileges we can receive in the hospitality business. I hope you will return again soon....
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