This is a newer property across from the airport. It was clean and the people were friendly. The room was nice and comfortable. Our room was ready when we got there even though we got there a little bit early.
Thank you so very much our feedback. We do our best to accommodate all early arrivals the very best we can--knowing we are limited on room types when our hotel is at full capacity the night prior. I so much appreciate you commending the staff on their ability to assist in your early arrival.
Guests such as yourself are what...
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We were attending a wedding at the hotel and booked two rooms. When we arrived we were told that only one room had been booked. They gave us a second room but it was a king suite instead of two queen beds. When I inquired about it the clerk stated " That's the only room left. It's that or nothing."...
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Thank you for your feedback. I believe a member of my management did address your concerns via phone on Monday morning.
I would like to apologize for the disappointing stay and also attempt to explain where the confusion took place on the guest rooms.
The hotel did have one room reserved for you per your ONE confirmation number. We did...
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We were here on graduation weekend. I walked in to the lobby and it was loaded with families with little kids. Good news was that once the door to our room was closed, we never heard anyone in the halls. I found that quite amazing. The check-in was easy, the room was clean, and the products in the bathroom were...
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Thank you so much for conveying your experience on Tripadvisor. Graduation weekend is always a busy time for our hotel and community. Our staff always looks forward to this particular weekend as our guests are always so happy to be celebrating with their graduate:)
I appreciate the comments in regards to how quiet the hotel was as well. The hotel...
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This hotel is across the highway from the airport and the staff worked hard to make my staff comfortable. From check in to check out, directions they did a nice job1
Thank you for your positive feedback. Our location is very convenient to the airport as well as several restaurants and shopping.
We appreciate your comments and noted the many hotels you have reviewed--we feel honored you rated us so highly and also that you chose our hotel.
It is wonderful to hear feedback from seasoned travelers.
Thank you so much,...
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Was pleasantly surprised at how quiet this hotel was since it is located across from the airport! Room was fabulous and Ryan and Zack at the front desk were very helpful. Liked that there is a nice restaurant and bar in the hotel as well.
Thank you so much for your feedback. I especially appreciate the compliments in regards to our staff---having our staff read their names on tripadvisor is very motivating for them.
I am so happy that you enjoyed our services, facility and staff.
Thank you,
Michelle Irvin, GM
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I don't usually feel compelled to write a review on a hotel, but after visiting Bloomington several times and staying at other properties, I am beyond impressed with the Holiday Inn & Suites. I honestly don't know why I never stayed here before, but I can definitely say that I will not be staying anywhere else on future visits. From...
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Thank you so very much for your kind response. Our staff enjoys reading guests feedback as much as our management. Encouragement from our guests is so motivating for our staff of all departments.
We will look forward to your continued business. Priority Club is an exceptional awards program--we just had a guest book his honeymoon in Hawaii with his earned...
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Traveling as much as I do, I always try to stay at this property and have done so on a regular basis for the past 5 years since it was new. The management and staff continue to keep it in prestine condition and always take the extra effort to ensure that my comfort is assured. With a 24 hours fitness...
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Your compliments are much appreciated. We have many guests that consider our hotel a home away from home! And I am thrilled that you consider our staff and hotel your hotel of choice.
Our restaurant, Baxters American Grille, is an exceptional place to dine with friends and co workers--the food is amazing in taste as well as presentation.
Our meeting...
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I stayed in this hotel recently while attending a funeral in the area. I realize that every market is different and I don't normally visit cities this small so please take that into consideration.
What I liked:
• The hotel is new and the rooms are very clean. It's been years since I've stayed in a Holiday Inn and have...
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Thank you so very much for your honest feedback both positive and less than favorable. We can only grow from knowing our shortcomings--thus we sincerly appreciate knowing what areas we can improve upon.
I agree with you on the outlets and locating them on the base of the lamps. Our hotel is just at 4 years of age and the...
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We were in Bloomington for an AAU Indoor National Track & Field Championship, and the team’s hotel was the Holiday Inn Airport. We got a special rate and I must say, the hotel was really nice. Friendly check-in - Great room – Very large suite with doors to shut off the bedroom - Small bathroom – Very clean – Nice...
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Thank you for the business as well--we so much appreciate parents utilizing our hotel when in town for sporting events.
We know how tiring traveling can be and also realize the financial impact as well. Thus, we do keep both of these factors in mind when proposing a rate for sporting events as well ensuring our staff fully understands the...
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I have stayed at this hotel with family members and guests about six times since it opened several years ago. Being from the Bloomington-Normal area, I love the location of this hotel. I have always had great service and my only complaint is that the last time I tried to get a room on a holiday weekend, all of the...
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Thank you so much!! I am sorry that you were not able to get your "suite" upon your last trip to Bloomington at our hotel. Our suites are very much in demand---probably because they are not priced much higher than our standard rooms and offer so much space plus TWO flat screen TV's and a living room.
Please feel free...
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