It was the second time to stay at the Red Roof Inn. We have been there a year ago and it was not great at all. This time we got a room that was not cleaned - a housekeeping issue. We travel with a dog and it seems that at the Hotel Dog rooms are not cleaned at least not...
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stayed here for over a week,,,,,l have stayed here before.....the service was as good as before.. indoor coridors.....the bed was comfy clean....rooms good size,,,,with microwave ,fridge,tv,..bathroom..with red hot water(which l like)..and shower,,,,.cant stand hotels with warm water!....has a pool,,clean...few sun lougers chairs......is just off the i 95 but to be honest l never heard a thing....well maybee the odd truck...
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Reviewed 12 May 2007
Nice outdoor pool
Downstairs rooms have no opening windows so very musty.
Hair dryer not working-clump of hair sticking out of it
Friendly reception lady
Pleasant breakfast
Room aged and generally quite worn out
Dirty carpets and stains on office chair
Bedding a bit manky, which in my opinion is the most important aspect of a motel room.
Just OK.....
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Dear Guest,
Thank you for your comments. You are correct the rooms on our first floor do not open up into the pool area or public areas. However, we do have rooms on the second floor that have balconies facing the pool. I apologize about the hair dryer, carpet and chairs. We have since steam cleaned the carpet and furniture...
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I reviewed this property in May of 2011 and this April my husband and I gave it one more try since we get points for Red Roof visits and it was in a convenient location on our way. Sad to say, it was even worse than last year. There used to be an iron and hair dryer, but all that...
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Dear Valued Guest,
I am sorry to hear this. I don’t have any excuses why this happened. My Inn and staff know to check their work and rooms before we rent them out. Rest assured I will speak with them again and confirm we are taking corrective actions to prevent this from happening to future guests. If your travels every...
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We booked this hotel based on several good reviews. However, we were quite dissapointed upon arrival. The hotel itself is fairly run down and needing some updating. Our room had a musty smell and several things didn't work. The TV remote, lights, and air conditioner were not properly working. The room overall seemed not quite clean. The sheets on the...
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Dear Valued Guest,
I am so sorry that we fell short of our goal to provide a clean and comfortable room for you. We pride ourselves on having clean rooms. I try to inspect each and every room prior to our guest’s arrival. I am truly sorry that I missed this room. I assure you I will share your feedback...
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The staff were friendly and the breakfast was good but there were a number of problems with the room. The bathroom door couldn't be closed all the way and made a strange noise when you opened it. The sheets didn't actually fit the bed very well and we ended up in a pool of bottom sheet by morning.
If I...
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I am sorry to hear that we did not exceed your expectations We are renovating our property in 2012 and 2013. We would love to have you come back and revisit our property. We look forward for your revisit in brunswick, GA.
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Booked a pet friendly room, guess what that means dog poop behind the door! The joy of this was only added to when we discovered the dried vomit on the box springs. We slept in our clothes. I have been a hotel manager for 22 years and never seen such a disgusting product. The health department should close this hotel...
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Thank you for taking the time to post your feedback. Please accept our sincere apology for your stay. If you would be kind enough to contact our property as would like to discuss your experience with us and make your future stays with us excellent. I hope you reconsider us in the future as we are renovating our property. Thank...
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Everytime I come to this Red Roof they great me with a smile an always ask me how i am doing. The young lady Jennifer always greats me back by saying Hello Mr. Brantley it's nice 2 c u again welcome back. That always makes me feel welcome. The bed are very comfortable the towels are nice an fluffy an...
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Thank you for your fantastic review. We love to hear that our front desk representativeslike Jennifer Gaines take care of our guest needs down to knowing their name. These are the details we strive for. We have been making changes with our property over the past year and glad to see you took notice of some of the changes. Again,...
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I was pleased by many things on this stay, courteous staff, emaculent rooms, quiet halls. Everything was great!
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Thank you for this positive feedback. I will share this with our staff. We thank you for your business and look forward to seeing you again, when your plans include lodging in Brunswick, GA.
Jennifer Gaines
Manager
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Arriving late, it was nice to stay at this motel. They do allow dogs and we travel with 2 of them. The people were very nice and we enjoyed our stay. It is not the Hilton or the Hyatt or even a Marriott, but it seems Red Roof Inns seem to have a good attitude to travlers. Thanks Red Roof...
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Thank you for your positive feedback. We will share this with our staff. We take pride in being pet friendly. Our hotel has a large grass yard around our pool, very large to accomodate guests who would like to walk their pets. I am very glad you were able to get a restful night. We thank you for your business,...
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