First I have to say we choose Hilton properties when ever we travel if avalable. As for the property, staff, and cleanliness, all get very satisfied. The rooms were very clean and quiet which is a must for a good nights sleep. The only thing left is the beds. Hilton Garden Inns now have an adjestable bed using a dial...
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Thank you for your kind words about our staff and cleanliness.
Regarding the bed, though, please give me a call directly or contact me at david.alexander@hilton.com so that I can identify the particular bed you used, and make things right for you. I'd like to have our Maintenance Department inspect that particular bed, as your comments are not the norm....
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We arrived really early, on our way to a wedding, and were quickly accomodated waaay before check-in so we could change and be on our way to the church.
The lady at reception was friendly and eager to make sure we were happy and had a nice stay.
Our room was spacious, clean and well-appointed. We had no problems with...
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Thank you for taking the time to post your thoughts about the hotel on TripAdvisor. I’ll be sure to share your kind comments about the front desk staff with their department head. ... We hope to see you again soon.
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I went to Sarasota, FL with my husband and we choose this hotel. We went for the 4th of July holiday and arrived at the time of check-in no hassle at all it was quick and great. We opt for the king room (we had to pay an additional amount to get it) but it was clean really spacious and...
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Thanks for sharing your experiences with us. ... The Ringling Museum as well as the entire Sarasota area is a great destination to visit over holiday weekends; and we hope to see you again soon. For any further information about the hotel’s proximity to local attractions, please feel free to give us a call directly any time.
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I recently stayed at this property for a four night stay. When I arrived the lobby was completely a mess, but it will be for a good thing as they are renovating. It is only about 2-3 minutes from the wonderful SRQ airport. There is not a lot near the hotel if you do not have a car but the...
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Thank you for your feedback about your recent stay.
Also, thanks for your patience with us as we were redoing our lobby and restaurant/bar. We're very excited about the finished product. The bar and restaurant are now much more open and inviting, and offer a better mix of space and seating for individual guests as well as groups. … Hope...
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My fiance and I ended up staying here because of friends of ours that were getting married, although we only stayed for one night, the rooms were very clean, the staff was very nice and the breakfast service was great! The hotel has a nice pool, its very good for what it is. Wouldn't stay here to vacation, but as...
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Thanks for sharing your thoughts! I look forward to sharing your comments with our housekeeping and our restaurant staff.
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I came for a conference, was joined by my 89 year old dad and sister, and found the hotel everything I could have asked for, including ground floor accessible room. There was a good enough restaurant to have room service when we were exhausted, a nice breakfast restaurant with choices of hot or cold food, helpful desk staff, guest laundry,...
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Thanks for taking the time to share your experiences. It was a pleasure accommodating you and your family. We'll be sure to share your comments with our housekeeping and restaurant staff. We hope to see you again soon, or if you're attending the next biennial conference.
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Overall, a very good hotel. The location was great, very convenient to the airport and easy parking. The clerk at check in was pleasant and my room key and room info was already prepared and I was through the check in process (including getting my complimentary waters) in about 90 seconds, which I appreciated. While the room is starting to...
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Popovova,
Thanks for sharing your thoughts. We're glad to hear that you won't hesitate to return the next time you're in the area.
In the meantime, I'd like to address the issue about the fan. All rooms should allow you the option of keeping the fan on, rather than having the air cycle on and off. If you could give...
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As a brand, Hilton Hotels are problematic enough—and I say this as a member of HGVC—but the “motel” experience of the “Garden Inn” is even worse. It’s all about appearances: just don’t take that closer look. The rooms are spacious and well appointed; however the bed is one of the worst I’ve ever slept in: like sleeping on a steep...
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Thanks for your feedback. ... I sincerely regret that you did not enjoy your recent stay with us. Mainly, I think we failed to inform you about many of our hotel's features during your pre-arrival/arrival, as we actually do provide the services that you say we are lacking. Given that I'd appreciate it if you could give me a call...
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Excellent service! Bartender is very friendly and efficient!!! Minutes from 75 and blocks from the airport. Centrally located and a great place to stay!!
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Thanks for your feedback, and recognizing one of our bartenders! I look forward to sharing your comments with our Food & Beverage Director.
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I'm a Silver HH member. I briefly visited Sarasota overnight for a wedding. I chose this hotel for its proximity to the airport and the wedding site. The whole place needs to shut down for a week and undergo a spring cleaning; high guest turn-over is obvious in the general dirtiness. The staff was generally amicable but lacked the overt/above-and-beyond...
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Thank you for sharing your thoughts with us.
Unfortunately, while downtown, the Ringling Museum, Selby Gardens, etc. are within our shuttle range, our hotel, along with all our Hilton properties in the area, does not have shuttle transportation to Siesta Key, Longboat Key, and St. Aramand’s Circle. Our area actually has somewhat of a shortage of major braded hotels on...
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