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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

2.5 of 5
307 New Warrington Road, Pensacola, FL 32506
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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
Ranked #18 of 59 hotels in Pensacola
4.0 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    18
    5
    8
    2
    3
Date Rating
new orleans, LA
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 22 May 2012 NEW

We stayed one night, i brought my wife and 3 kids alOng. The pool area was small, but very nice. The rooms were okay, clean, semi-modern (what you would expect frOm Holiday Inn. The most notable thing however was the remarkable customer service. Check out was supposed to be at 11a, my dive charter ran very very late and my... More

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Minneapolis, Minnesota
Senior Contributor
28 reviews 28 reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 15 May 2012

This hotel is an excellent business hotel for business travelers on a budget! Brand new, clean, comfortable, quiet, with free internet and parking, THE BEST BREAKFAST AROUND! Well worth the money...you will be happy here. More

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 April 2012
1
person found this review helpful

I was really impressed with our room and the bed was really comfortable. Plus, who ever was cleaning our room during our stay did a wonderful job. That being said, everyone we spoke to and dealt with was really rude and seemed like it was a chore to even be there. I stay at hotels a lot so I understand... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review
12 May 2012

Nhc07c, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We hope that you give us a chance in the future to show you how great our hotel is. Ben J IHG Care More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 April 2012
2
people found this review helpful

We were trying to find a hotel close to the beach but away from the spring break crowd. This holiday inn couldn't have been more of what I asked for for me and my family. The staff was great and very helpful! More

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Orlando, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 March 2012
1
person found this review helpful

This hotel is in a great location for visiting families for the Naval train facility plus the staff is superb and very acomadating. We had a great stay and we were quite suprised on the quality of the hotel. We are used to upper tier hotels when we travel, usually suites or somthing. Needless to say I would stay at... More

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everywhere
Senior Contributor
30 reviews 30 reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 26 February 2012
2
people found this review helpful

At the time we booked this place, it was roughly $70 per night. We stayed here for one night and were happy with the cleanliness of the place and the friendliness of the staff. The hot breakfast was also nice. For those that like a hearty meal in the morning, they offer biscuits and gravy, eggs (made from powder and... More

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Tallahassee, Florida
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 26 January 2012

Our experience began when we called from downtown Pensacola, seeking directions to the hotel. The clerk had no clue what to tell us. Keep in mind that Pensacola is a small city and the civic center (where we were) is a major landmark. We later learned the clerk is new to town, but even the most basic training should have... More

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baton rouge, Louisiana, USA
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

November 2011 I called and confirmed a firefighter rate by the front desk prior to my booking of room to see Blue Angels with my family, including 2 young kids. Three days prior to arrival, received call from General Manager and was told my rate was being raised $40 PER NIGHT. I was told by her I could find another... More

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Melissa, General Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review
10 February 2012

In response to Mr. Todd P's review: We as the hotel management, IHG Corporate office and BBB have all agreed and have determined that we are correct in our charging this guest the correct amount for his stay. He was trying to get the government rate on a Blue Angel Air Show weekend and he was not coming for work... More

Santa Fe, New Mexico
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 9 January 2012

The hotel is basically a nice place to stay and conveniently located, HOWEVER, management needs to pay attention to a few basic details. The bathtub and shower in my room had a serious case of black mildew, mold, and missing caulking. I also recall that being the case on a previous stay at this hotel a year ago, so I... More

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See 4 more reviews by willy4391 for Pensacola
Gulf Shores, Alabama
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 31 December 2011

Very nice and clean hotel. When I called up to the front desk this nice girl name Lisa brought me some extra towels tried to give her a tip but she said it my pleasure thats what i am here for. You dont see that much. So I would go back if I am that way and If you are... More

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Additional Information about Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

307 New Warrington Road, Pensacola, FL 32506
Price range (per night):* 112 AUD - 154 AUD

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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
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