We arrived at 730pm and no one was at the desk to check in. I called the number for customer service and they said they would get the key...but lost the reservation...10 min later they found the reservation but couldn't figure our how to get the key to me. I was shuffled around to three different departments where no one... More

How is this company allowed to ambush-charge you with damage waiver/cleaning fees of $122+ after their unit is booked through a Super Savings offer on a major booking website?!?!? Shocked to see it was not just me. 50% mark-up on the "discount" rate offered by Hotwire.com. The room was dinky, with a clanking heater-A/C unit, one miniature trash can, and... More

The studio unit we stayed in was such a disappointment. Stained wall-to-wall carpet, sandy bath mats, clunky wall unit a/c that made noises all night long, out-dated decor, no box mattress cover, thin sheets and stinky comforter. We had originally planned to stay two nights but cut the trip short to one due to the nature of this unit. I... More

My, my. Where to begin? Incompetent staff? Stained linens? Noisy air conditioner? No light in kitchen? Sand on floor? This place is poorly constructed and maintained. The room decor is "first apartment out of college" and straight from Target. The hideously fake plants haven't been dusted since opening. You have to take a TRAM to the pool which is at... More

We stayed the week after 4th of July, we were in the room for an hour, the kids were playing on the floor in the master bedroom and were black from the knees down from the dirty floors. We complained and they came back up and cleaned but it didn't help. We were told that this is normal in a... More

We just checked out yesterday (a day early) because the odor in the room was so bad and the carpets are so dirty we could not stand it any longer. A place with rates this high should replace carpet and clean more through. We left the window open the entire time we were there but it did not help.

We booked a one bedroom condo for three nights via Oaseas Resorts. Upon arrival we found a clean, well appointed property with a wonderful pool. Many outstanding restaurants and shops are within walking distance of this scenic area. The only problem we encountered was locating the office for check-in.

Booked a two night stay on Expedia to stay at villages. A fair amount of $288 was charged to my credit card. Upon check in, the front desk demanded an additional amount of $188 for check in and cleaning fees. After a 38 minute phone call to Expedia, my $288 was credited back to me and we went elsewhere.

We booked for a one night stay on our way to another destination because of an advertised $90/ night special. When we arrived we were charged an additional $104 in "resort fees" , cleaning fees and damage insurance. For one night! The studio unit was clean and comfortable and the property was beautiful but the extra charges at checkin put... More