Just checked out today... It was good and bad. For the price, I can't complain. What I can and will complain about is the rude front desk staff. I'd smile everyday and say hello when coming in and out... And nothing. Not even a smile. The shuttle service was not what I expected. It runs 3 times in the morning... More

At first glance, this was a nice hotel. It has two different kinds of pillows and the hotel is nicely decorated with a modern flare. A few problems that led to this poor review, first and most importantly two days in a row, housekeeping failed to provide us with towels. We had to call both times and request it. Then... More

Had a quick overnight stay before our vacation condo was available. Room was clean, pool was fun for the kids, breakfast was good. A big hotel with more than 400 rooms and very busy but not overly so. Had a nice game room for the kids, nice bar. Quiet at night. Good sound barriers here. Thanks holiday inn !

My wife and I stayed at this hotel recently and were very pleasantly surprised. BIG comfortable room with lots of space. The staff was very friendly. When I realized after the first night sleep that the hotel had feather pillows and that I was having an allergic reaction to them, the staff took care of it in a jiffy and... More

Excellent bed, nice staff, good location. Not much counter space in the bathroom, and no towel racks, only 2 hooks, which was weird. The pool is nice but they could use more lounge recliners. Did not try the restaurant, but I really appreciated the fridge and microwave in the room. In-room coffee was surprisingly good. I got a great rate... More

Hotel was easily located. Could not check in until 4pm which is the listed check in time but this is honestly the only place we weren't able to check in early. Room was huge but bathroom was very small, I mean very very small. Overall the hotel was nice, staff was friendly. We'd probably stay here again when in the... More

We had a wonderful time and your property is beautiful! From the very second we walked into the lobby your staff was nothing but amazing and hospitable. They answered any and all questions quite thoroughly. Had an extra toothbrush for the member of our party who had forgotten us and even called us a cab for our crazy night out... More

Hotel is very clean, rooms were big and spacious and beds were extremely comfortable. Loved that the TGI Fridays was accessible through the main lobby. Pool was clean and really enjoyed using it. Considering it is so close to Universal Resort, I was please that there was no parking fees. I had previously called about getting a wheel chair accessible... More

This hotel is clean, safe, decent size rooms and had a really good free coffee maker in the room. Also the hotel has a TGI Fridays which joins on to the main lobby so is very convenient for breakfast or late night dinners after a big day at the parks. The best thing about the hotel is that it's walking... More