This is by far the worse hotel I've ever stayed in... (that's if it could be called a hotel).. It's a super old nasty building. Day of checking they could not even find our reservations. We finally get to the room and the bathrooms were nasty, it had a rusted broken down light and nasty refrigerator. I wanted to cry....
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I had first had my reservation for this "resort" in July of 2011 , after reading the horrible reviews i decided to cancel. When i had called to cancel I told the reservationist the reasoning for this was becuase of the horrid reviews. She then convinced me to stay with them by upgrading us to an updated ocean view room....
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Thank you for leaving a comment on your recent stay at our oceanfront family friendly resort located in the safe upscale neighborhood of Sunny Isles Beach.
After reviewing your notes, our management team realized that there is certainly an opportunity to improve staff interaction with our guests. The pool and housekeeping departments were copied on your email. As a follow...
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Hmmm, booked and paid for this hotel in Australia prior to attending the USA. Upon checkout I was also asked to pay 'resort fee's & taxes' which were not part of any contract. The woman behind the counter, apart from being strikingly orange was very rude.
The rooms were mediocre, I come from Australia, so please don't tell me its...
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Thank you for leaving feedback on your experience at our resort.
There is a daily resort fee of $10 per day and taxes of 13% which is published on the internet you may have overlooked. We are in the process of making updates to the resorts which our staff is excited about and know that you would like as well....
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I read a lot of bad reviews about this hotel but I choose to give it a try. It was marvelous. I was looking for a hotel close to the beach, with a good size pool, and big rooms with good service and I found it. What else! In any place you can find people with attitude and good people...
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We appreciate your taking the time to leave a comment on your recent stay at our resort.
We are please to read that you enjoyed our resort’s proximity to the beach, our spacious room accommodation and Olympic sized swimming pool and most importantly the hospitality of our staff.
Again, thank you so much for leaving a comment. We value your...
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We booked this hotel from an agent and paid it in full, in advance. While saying in it we did not use any extra services as a mater of fact for the duration of our stay the water in the shower were lukewarm, at best, and one reading lamp was missing. In spite our requests for repair, at least twice...
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Thank you for choosing the Ramada Plaza Marco Polo Beach Resort and for leaving a review on your experience at our resort.
Our daily resort fee of $10 is very competitive for the area and is published on the internet, you may have overlooked this.
We are disappointed to learn that some aspects of your stay fell short of our...
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For ninety dollars a night im not quite sure it was worth staying here. A nice pool and easy beach access are just about the only positives. The hotel has a strange and often evolving smell of sewage and air freshner. There is some
Type of liquid being pumped from the hotel daily into the storm drain on the street...
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We appreciate your taking the time to leave a review on your most recent stay at our resort.
We are pleased to read that you enjoyed our temperature control Olympic sized swimming pool and easy beach access as much as we do.
We are disappointed to read that you encountered a few challenges while vacationing with us. I have shared...
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The only good thing about this hotel is the ocean, the rooms are old and gross, no room service, really slow valet and most days our room was not cleaned at all. Don't stay here, it's not worth whatever deal you think your getting ......
Thank you for leaving feedback on your recent stay at our resort.
We are pleased to read that you enjoyed the great ocean view. We are disappointed to read that you encountered a few challenges while vacationing with us. I have shared your concerns regarding the wait time for your vehicle with the valet manager. Also, the Housekeeping department was...
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Thank you very much for the great service we receive from Gabriel, Matt, Angel. They make our vacation wonderful. We will recommend your hotel to all our friends. Thanks again, klaudiya Savchenko.
I have stayed at the Marco Polo a couple of years ago and can definetly say there has been major renovations done to the hotel. I was impress from the moment I walked in. I was checked in by Angel, he was very nice and answer all my questions. The continental breakfast was impressing, they had french toast and fresh...
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I stayed at the Marco Polo for one week at the end of February. While it goes without saying that I enjoyed my stay in Miami Beach because, after all, Miami is paradise, I just wanted to comment on my stay at the Marco Polo. The Marco Polo isn't luxurious nor does it have the amenities you might find at...
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