Thank you for your professional and effective service during my daughters wedding 5/19/12. Special thank you to Gelin and team for going beyond the call of duty. The food was tap class and the staff greated with a smile. Many of my guests asked and was impressed by your services. I will continue to tell people about the part you...
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I enjoyed my stay at the El Palacio in Miami Gardens FL. The sunrise and sunset from the balcony window was so beautiful as I laid in my bed. The staff is very friendly and helpful whenever you need anything. It is also close to shopping and resturants. I will be staying there again on my next trip.
By far the most horrible hotel I have ever seen. Our first room had an issue with the heat and our second room they transferred to was even worse. There was dried urine all over the bathroom floor and toilet and a used toothbrush in the sink. I checked out after they didn't offer to clean it up or anything....
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Management disagrees with this review. This guest stayed here back in January for our National Orange Bowl Event. The hotel was completely sold out and the policy for cancellation was 21 days out from the event for full refunds. The guest tried to cancel the day of arrival which was 1/3/2012 and demanded a full refund. Our policy was clearly...
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The rooms are very clean and spacious. The staff is extremely friendly. I love to stay at the hotel often because of its location to the casino, stadium and the Florida Turnpike. The amenities they have are great the pool area is awesome as well as the gym and the mini golf course they have. I must say this is...
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Have been staying at this property since it was Joe Robbie Holiday Inn,However,last stay proved unpleasant as the mattresses are now virtual "Cots"..low to the floor and "Bad"
Sorry for the inconvenience with the beds. We replace our bedding on a regular basis. I would really like to know the room number you stayed in so we can change the bedding in question. We appreciate your feed back and hope you visit again.
Thanks
GM
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I know that the hotel claims to be a sports hotel & conference center but I think they got a little carried away with the sports theme and decided that the any knowledge of service related to business was better kept to a minimum.
After checking in and paying a resort fee for a non existent resort was a small...
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It clearly seems we did not meet any expectations of yours and we do apologize for all the problems you have experienced. We have properly passed to each department all of your complaints and these issues will be taken care of. Thanks you for your honest response.
GM
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I stayed in this hotel a few years ago and it was a good hotel, it met all the needs that I needed. This time however I don't know what happened. Let me just list everything that was wrong.
1. The room was very musty
2. The beds in room 609 are so worn out and creek with every single...
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We have taken your list and have fixed all issues you have expressed. I only wish that you would of complained here when you were in the room so we could have fixed the problems immediately. If that meant giving you a better room than that would of been done. We want you comfortable for your stay. We hope you...
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My Husband, son and myself stay at the El Palacio Miami Gardens 03/16/2012 because my son wanted to check into a local college he was thinking of attending. First the maid tried to service the room soon after we checked in. We told her we didn't need service as we had just arrived. Later that evening we noticed the sheets...
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Management totally disagrees with this statement and we take it very seriously when our staff is accused of stealing..We have documentation that this guest ever stayed at our facilty.No reports,names ,no incident report.GM
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As someone who travels throughout North America 5-10 times a year over the last 10 years I felt obligated to post a review on this place. Having stayed in over 100 hotels in my life I can say in all honesty this is the worst hotel when it comes to service and right up there as worst for property as...
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We are sorry we did not meet your expectations.We feel we can always improve and will use your constructive comments to do so.Our staff works very hard and we pride ourselves to provide good customer service and a clean Hotel environment. GM
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With the good rate we got, we were not expecting much, but were pleasantly surprised at how nice it actually was. Most of the staff was great. Weekend maid service left a lot to be desired. Overall would highly recommend.
We appreciate your positive review. We try to provide a clean, friendly Hotel and offer it at a value to our Guests.Thank you.We hope to see you again.GM
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