Why do we keep going back? Is it perfect-no. Is it in a great location- not really.Every time there is a third night free I get motivated. Here's the thing we love the spa treatments, the classes are good, the private trainers (Walid, Hillary are excellent) but it can be very relaxing or very intense depending on your mood and...
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It was our 5 th stay for my daughter and I. We love it here as we can attend great exercise classes, try some new things too like TRX , eat well and have a lovely room. The other benefit is that you are close to Bal Harbour for great people watching and shops so you can leave the premises...
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The good: Rooms are huge and very nice. Property is beachfront and pools are great and plentiful. Location is ok (too far north) but easy to grab a cab and take advantage of Miami's nightlife. Most of the classes were very good. Spa is above average but services were excellent. The bad: Service really runs the gamut here. Servers in...
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Dear Guest,
Thank you for the constructive feedback and our apologies for any inconvenience. We have some training opportunities with our housekeeping, spa and restaurant staff and will incorporate your feedback into that ongoing effort.
Healthy regards
Matthias Kammerer
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My trip Canyon Ranch in Miami was my annual beach vacation but not just any vacation. Last year when I visited, I weighted 70 pounds heavier and was not able to participate in some of the classes, though I tried. I was tired, out of shape, and felt so depressed. The experience was still amazing due to the the wonderful...
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Dear Guest,
We are filled with joy reading your story about your two visits with us. It is extremely rewarding to our team that our mission of “aiming to inspire people to make a commitment to healthy living, turning hopes and intentions into the highest enjoyment of life” has had such a positive impact on your life. Congratulations to you...
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I just came back from a wonderful 5-night stay at Canyon Ranch Miami Beach, and I can't wait to go there again. I traveled by myself and wanted to spend quality time at the gym, taking exercise classes, playing and relaxing at the pool/beach, and eating healthy food. Canyon Ranch delivered on everything, or almost everything.
The location is exceptional,...
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Dear Guest,
Thank you for sharing your 5 day experience with us. Your comments on our food portions, operating hours and weight training equipment are well taken and will assist us in improving our services and options. We are also excited to see that you took full advantage of our varied daily programming and look forward to welcoming you back...
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I guess it is the price of being in Miami, but I have stayed and brought several people to stay at Canyon Ranch Miami. I was trying to buy a stay for my mom for mother's day, and called to arrange that and pick up the gift certificate for Mother's Day. I was transferred three times to three different departments...
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Dear Guest,
Thank you for bringing your concern to our attention. My sincere apologies for this very unpleasant experience. Booking a stay, inquiring about Day Spa Packages or buying a Gift Certificate does currently involve 3 different departments, including central reservations, the spa and front desk. We are working on streamlining this process and are ready to launch a new...
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This was my first stay at CR and I was impressed through and through. The staff was courteous, check in was seamless, classes were varied and fun, food was excellent and the spa was exceptional. I came by myself for a 4 day 'mid-week breather' and was so happy I made the choice. I ate almost exclusively at the Grill...
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Dear Guest,
We are excited that you had such a terrific stay with us and thank you for sharing it with all. Please let us know if we can be of any assistance in making that “girls weekend” a reality.
Best regards
Matthias Kammerer
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This is the second year my sister and I have come to Canyon Ranch Miami for sisterly bonding, and a health and fitness refresher. We remarked to each other that we had received an excellent value in every way: fun exercise classes, attentive service, excellent spa facilities and wonderful food. We could not have been happier.
We especially like the...
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Dear Guest,
We are excited that you and your sister had such a great visit with us and thank you for taking the time to share your experiences. We look forward to welcoming you back, with your daughters!
Healthy regards
Matthias Kammerer
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this is our second time at this spa. the spa a itself is quite beautiful although smaller than the facility in Lenox., however the facility is beautiful. everyone who works there is accommodating. . the water exercise and stretch classes were very good but the zumba has changed from Latin dancing to aerobics with Latin music. a change i didn't...
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Dear Guest,
Thank you for being such a loyal visitor. Your comments on the Zumba class and the restaurant are well taken and we will review them with our team members in order to improve upon. We are looking forward to your next stay.
Healthy regards
Matthias Kammerer
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My wife and I have stayed at the hotel four times, including twice with our kids. Fantastic location on the beach packed with lots of actvities, a great gym and spa and healthy food. Perfect for a weekend or longer trip. While there is a lot to do in close proximity to the hotel, most visitors never leave the property....
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Dear Guest,
Thank you for visiting us so frequently with your entire family. I am pleased to see that Chauncey and her team are providing such memorable service and we will make sure to acknowledge her for her contributions. We are all looking forward to your next visit.
Healthy regards
Matthias Kammerer
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