we stayed May 3-8, 20012. when we drove up the bellhop was very nice and didn't rush. the entire staff was pleasant. we asked for a room on a high floor and got it w/o a problem. i ordered fruit and champagne for the room and it was delicious, but got there late. the pool was clean and is open... More

The hotel itself was nice. (rooms, beach, pool, lobby) When you called front desk or housekeeping they were courteous. The mennworking valet and greeting the front were always nice. The serving staff is horrible in the pool area, restaurant, etc. With the exception of one older gentleman and a girl named Elizabeth, they are slow, inconsiderate, and really need to... More

I got this deal thru Delta Vacations and what a deal it was! Room, air and daily buffet breakfast for $695 for 4 nights/5 days. Hotel and rooms are beautiful and staff are very friendly. Right on the beach About a $8 cab ride to Lincoln Rd but you can walk to The Perry and Fountainbleu. Right on the beach... More

We stayed in Miami a couple years ago at the Palms' sister hotel (Circa 39), and we had lunch in the Palm's restaurant. We liked it so much, that when we came back to South Beach we decided to stay there. The location is very good, it's a 15 minute walk from Lincoln Road and 20-25 minutes from the crazy-ness... More

Overall, this was a huge disappointment. The service was laughable. The deafening construction noises completely ruined the spa experience. The front desk staff is incompetent.

A true resort! We absolutely loved every single thing about this hotel! The food, room, pool and beach! The feel of the hotel is very exotic. There was live music on the porch one night and we loved it. The walk into the heart of South Beach on the boardwalk is incredible and takes about 15 minutes. We are booking... More

Our four day stay at the Palms Hotel and Spa was more than we could have hoped for. The staff was always competent and courteous, and our stay felt like we were in a family setting. The beach, dining and spa were convenient and enticing. A well organized operation from front desk and concierge to the issuance of beach towels.... More

Beautiful hotel. However I left jewelry and toiletries in my room when I left. 4 phone calls and 3 emails later I still haven't got my property back despite the hotel confirming they have it. My children made some of the jewellery for me so I'm feeling very let down given the" first class service" they promote.

A well-located hotel in Miami Beach. With an excellent breakfast, good room and good service. the people are friendly and free internet. i recommend.