We stayed 4 nights at the Ritz Carlton as part of our honeymoon trip. We had a fantastic stay. The staff was amazing and paid attention to all our needs. Check-in was very smooth and staff at the reception was very friendly and professional. We were offered a bottle of champagne, strawberries and chocolate and a congratulations card upon our...
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Dear Khaled73,
Congratulations on the start of a beautiful marriage. We are thrilled to hear that the Ladies and Gentlemen of the Ritz-Carlton Coconut Grove were able to get your Honeymoon started off properly in true Ritz-Carlton fashion. Ms. Solorzano shows true passion and care with every guest that she interacts with. If you speak to any Lady or Gentlemen...
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I stayed at the Ritz since I had some business at the U. The room was very nice & comfortable. I took dinner out from the bar & had breakfast at the restaurant. Both were very good. When I was at the pool at 8:30am, the pool area looked tired. There wasn't any service personnel there. The rest of the...
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Dear Fan2006,
We, at The Ritz-Carlton Coconut Grove, value the relationship with the University of Miami and appreciate your comments. I apologize for the pool area in the morning and will revise our early morning procedures to make sure we exceed the expectations of our guests. We are very proud of the genuine care and comfort that our Ladies and...
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Stayed at the Ritz for University of Miami's graduation weekend (they have a discounted rate with the school) and had a lovely relaxing stay. Staff was attentive and friendly and the rooms comfortable and luxurious. Seemed like there were mostly residents at the pool during the day and although, in an urban setting, the pool is set up high enough...
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Dear Carrie W,
We would like to extend a “Congratulations” to you or your family member who graduated from the University of Miami. This was a very exciting weekend as we had a lot of wonderful graduates and families staying with us. The Ladies and Gentlemen at The Ritz-Carlton Coconut Grove enjoyed speaking with all of the families and always...
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It was my first visit to the Hotel and I made a last minute reservation, when I arrived early in the morning my room was already available and was offered so I could rest from my flight. During the day I stayed, the staff was always ready to satisfy my requirements. My room was impecable as were all ambients I...
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Dear Martin A,
Many of our guests are business travelers that have been traveling for days and on Red Eye flights. We understand how tired you must be and wish for nothing but to fulfill even your unexpressed wishes and needs. I am glad to hear that we were able to accommodate your needs and provide you with a warm,...
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This is not a beachfront hotel, though the pool area is very nice. It was wonderful to stay somewhere that was walking distance to shops and restaurants. Great service. Treated my two boys like little princes. Very few kids staying here. I believe it is mostly owner occupied apartments. But still, very, very nice.
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Dear 1965Lana,
Thank you for taking the time to provide us with such a great review. As a father myself, I can appreciate when a Hotel or Restaurant takes the time to engage with my son. It keeps my son happy, and that makes my wife and I very happy and a little more relaxed. The genuine care and comfort...
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This Hotel is not very big (150 bedrooms), and it is a very very well cared. The decoration is beautiful as you go into every place of the hotel. Its near restaurants and shops in a walking distance. Everything in the bedroom looks new. The bathroom is not only new as pretty and a lot of lights. The same for...
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Dear silvia359,
Thank you for sharing such beautiful comments with the TripAdvisor community. At The Ritz-Carlton Coconut Grove we take pride in maintaining and continuously improving this beautiful property. When you stay at The Ritz-Carlton Coconut Grove you are staying in the “home” of over 150 Ladies and Gentlemen who are some of the most wonderful hosts in the world....
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Mostly a residential Ritz. Only 100 rooms but still great Ritz service. Dining room for dinner is lobby and minimal but surprisingly good singer ....Leesa Rihards. Need more tables on outside patio and better lighting. Breakfast dining room quite nice. A business hotel Ritz not a vacation Ritz.....still a Ritz though which is always good.
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Dear Mimi1234cat,
The Ladies and Gentlemen of the Ritz-Carlton are our most important resource. The property is a cozy yet elegant hotel located right in the heart of Coconut Grove. The neighborhood has many boutique shops and dining establishments that are great for business travelers or families who enjoy taking walks together. We appreciate your feedback because, as you mentioned,...
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Good sized rooms, service was great and breakfast selection was superb. However, location is not convenient, it's in a residential area. Stayed here for business. It's easy enough to catch a cab from the hotel but very difficult if you're in town or anywhere near Coral Gables to get back to the hotel. Tried calling for cabs as well but...
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Dear najwaabubakar,
Thank you for staying at the Ritz-Carlton Coconut Grove, Miami and for sharing your experience with the TripAdvisor community. Compared to most rooms in South Florida, our rooms are spacious and very comfortable, while providing an elegant and sophisticated touch to them. Coco-Walk is three blocks away and is a beautiful, warm, and is the upscale center of...
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After much preparation dates were set and all attendees arrived. This was going to be my first stay at a Ritz-Carlton and needless to say I was ready to experience its exceptional service level, highly awarded comfort and undeniable luxury.
My early evening arrival at The Ritz-Carlton Coconut Grove was standard. There was no "out of this world" meet &...
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Dear JerzboyMiami,
Thank you for sharing your experience with us. I apologize for the experience that you encountered at our property. We are also “torn” about your experience because it is not the expectations that we set for ourselves and it isn’t what is typically produced at the Ritz-Carlton Coconut Grove. If you could please reach out to me I...
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Nice hotel in a great location....it had a small hotel feeling only with a luxury touch....
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Dear Bella134,
If I had to describe our property in 20 words or less I don’t think I could do it any better. Thank you for the kind words and we look forward to welcoming you back soon.
Kind Regards,
Alexander D. Blanco
Assistant Rooms Executive
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