The hotel isn't bad but I expect more. First off, service has been slow. Sometimes waiting 10 minutes at the bar just for someone to show up as the bartender is constantly running to the back for food orders. Everything at this hotel is very expensive, just be aware of this. Don't expect to walk to anything, there is an... More

Everyone gave an excellent service. I could say I would change the restaurant and bar hours since its until 11pm, but still has room service. Breakfast was great. Room was pretty good and clean. Clerk was very kind, so was the lady from the gift shop and the security guard. Very good hotel.

This is a beautiful property with modern rooms and very comfortable beds and bedding. It is a little out of the way and approx. 30 minutes with no traffic from Orlando airport. The bathroom had previous guests' hair which is always a problem for me but other than that the room was clean and most of the staff was very... More

Upon making the reservations they told my husband that we'd have a smoking patio, we can't smoke in the room but the patio we could, which is understandable (NOT TRUE). Then they told my husband it was an all you can eat hot breakfast every morning (NOT TRUE). The mini fridge was not cooling well. Our toilet was clogged. He... More

Stayed three nights in April 2013 while in Orlando and area on business. Absolutely first rate location, right off the I4 and so accessible to everything. Lobby and bar area beautiful with glass atrium. Restaurant served good food, did not feel gouged. Pool and deck area quite nice. The room was a little dated and worn in spots, but not... More

I wasn't sure what to expect after reading other reviews, but I was pleasantly surprised. This was a very comfortable stay. Service at the front desk was excellent. The hotel is large, looks nice, and was well equipped. My room was excellent, very comfortable, clean, and quiet. The hotel is next to I-4 so it is easy to get to,... More

A pretty nice hotel, but there's nothing else around. You will have to drive if you want something to eat. Its about 20-30 min drive from the theme parks too( depending on traffic). We enjoyed the pool and the hot tub area. We would consider staying here again.

As a very long-time Starwood Platinum guest, I have had the opportunity to stay at many properties over the past 10 years and this is among my favorite choices - primarily due to the outstanding service at every level I have received over the years. The hotel itself is located on a secluded (but easily accessable) area of Orlando, providing... More

Very poor customer service, everyone had a bad attitude but two friendly workers? Conditions at hotel because they allow pets--- I feel like room furnishings need to be replaced or refinished?The pool area no towels-- had to wait for everything kids had an entire breakfast without water-- served on chocolate milk and when I asked where the others were he... More