Residence Inn Tampa Suncoast Parkway at NorthPointe Village (Lutz, FL): See 48 Hotel Reviews and 25 Photos

AlexandraB9

Saint Louis, Missouri

Senior Contributor

37 reviews

7 hotel reviews

Reviews in 16 cities

2 helpful votes

“Dirty room, average breakfast”

Reviewed 17 May 2013 via mobile

I stayed here for one night on business. I'm a gold member, so it was nice when I was upgraded to a nicer room....until I got In the room, that is. It was pretty dirty, there was a layer of dust on the furniture in the bathroom and the next morning I noticed that the shower curtain was orange from... More

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AlexandraB9, Thank you for your review. I sincerely apologize that the cleanliness of your room was not met with our excellence in service. I can assure you this has been addressed with our housekeeping staff. We value you as our guest, and hope to have you stay with us again at Residence Inn. Thank you again for writing a review.... More

Jaci K

Stevens Point, Wisconsin, United States

1 review

“Worst customer service ever.”

Reviewed 14 May 2013

This is an unfortunate thing that I'm forced to write this review. Had I written it during our stay I would have given at least 4 stars. The hotel was very clean, the room was great and my kids really enjoyed the pool, the basketball court and the breakfast. However an unresolved billing issue that has been ongoing for more... More

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Jaci K, We sincerely apologize for the frustrations you encountered with the Marriott promotion. Regretfully this issue was not handled properly and we apologize for the delay in processing your refund. Your credit card was refunded for your third night's stay on 5/16/13. We value you as our guest, and we hope you'll give us another chance the next time... More

HVB

Tampa

Top Contributor

92 reviews

31 hotel reviews

Reviews in 41 cities

74 helpful votes

“The people make it great”

Reviewed 7 May 2013

My husband and I and our three cats stayed here for almost three weeks while work was being done on our house. Thankfully we had a 2 bedroom suite, which was large. The people here really helped make our stay so good. Matthew the chef was very personable and delightful, as well as talented! Every Tuesday and Wednesday and every... More

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HVB, Thank you for sharing your experience. We appreciate you choosing the Residence Inn for an extended stay while work was being done on your house. I loved your observations and appreciate that you recognized our wonderful team and their excellence in hospitality. I’ll be sure to recognize Matthew, Daisy, and Luis with a special commendation for their excellence in... More

sailingnana

Marco Island

Senior Reviewer

8 reviews

5 hotel reviews

Reviews in 6 cities

8 helpful votes

“Service not what I expected from any Marriott hotel”

Reviewed 28 April 2013 via mobile

When we checked in no one at the front desk but sign will be back in 10 minutes, called the front desk after 10 min, called the front desk we heard the phone ring and ring but of course no one there to answer then disconnected. After our dinner we came back to the room. No ice called the front... More

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sailingnana, Thank you for sharing a review about your stay with us. We sincerely apologize that we were unable to provide you with the exceptional service you've come to expect from us. The little details definitely do make a trip and we regret we missed the mark during your stay. Your feedback provides many areas that we can work on... More

IMHO2

Sanford, North Carolina

Top Contributor

75 reviews

12 hotel reviews

Reviews in 34 cities

35 helpful votes

“The room was huge!”

Reviewed 3 April 2013 via mobile

We were in the Tampa area for one night. I too noticed no clerk was at the desk til I came in and waited at desk. Had a two bedroom suite and it was huge. The rooms both had king beds. They seemed to have temper pedic mattresses. Everyone in our party loved them. I have a back problem and... More

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IMHO2, It’s great to hear from you, and we’re glad you enjoyed your stay with us at the Residence Inn. I’m pleased to know that the spacious layouts and cleanliness of our rooms met your expectations. We enjoyed having you as our guest and hope you’ll visit us again soon. Thank you again for writing. Sincerely, Francesca Garmon, General Manager More

kirkmid

Hilton Head, South Carolina

2 reviews

Reviews in 2 cities

2 helpful votes

“Nice but...”

Reviewed 19 March 2013

We spent 3 nights at this hotel and found the experience to be a mixed bag. First the good news, the rooms are big, clean and very well stocked. The beds are very comfortable and the hotel seemed to be very quiet ven on a busy weekend. The main problem I have with the hotel revolves around issues we had... More

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kirkmid, Thank you for your review. We appreciate you and your wife staying with us at Residence Inn. I have read your review in its entirety and appreciate your candid feedback. You have touched on areas where we can make improvements, so I'm glad to receive your comments. We enjoyed having you and your wife stay with us, so I... More

Queenie76

York, Pennsylvania

Senior Reviewer

10 reviews

9 hotel reviews

Reviews in 9 cities

22 helpful votes

“Great Hotel for our Group”

Reviewed 14 March 2013

We stayed in this hotel over the New Year's holiday as we were in town for a Lacrosse tourney nearby. The staff was very courteous and helpful, considering they had three full teams and several other guests at the hotel. Rooms were very clean, and stocked well with supplies. We did not cook, but they had everything you needed for... More

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Queenie76, Thank you for your kind review. We're glad you stayed with us at Residence Inn. I'm glad you liked our property, staff, and complimentary breakfast. Should your travels bring you back to our area, we hope you'll stop and visit us again. Sincerely, Francesca Garmon, General Manager More

pocopicketNewYork

new york

Senior Contributor

21 reviews

21 hotel reviews

Reviews in 19 cities

37 helpful votes

“This is a very clean hotel”

Reviewed 18 February 2013

This hotel is very clean and well maintained. I would recommend this hotel as it was fantastic! I previously stayed at the Homewood Suite in Port Richey and it was horrible stay at the Residence Inn and you will be satisfied.

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pocopicketNewYork, Thank you for your kind review. We're delighted to have had you stay with us, and we're glad you enjoyed your visit. We appreciate your recommendation for future travelers! Please plan to visit us again the next time you travel to Lutz. We look forward to it. Sincerely, Francesca Garmon, General Manager More

Linda H

2 reviews

Reviews in 2 cities

1 helpful vote

“I was pleasantly surprised at the hotel.”

Reviewed 3 February 2013 via mobile

I stay at Residence Inn quite a bit because of the convenience of having a small kitchen and eating area. Most of them, however, are older hotels, spread out like bungalows and with no elevators. The Residence Inn in Lutz, Florida was a very nice high-rise hotel with a high end feel. The rooms were smaller than in the older... More

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Linda H, Thank you for your kind review. We're glad to hear from you and learn of your pleasant stay with us. I'm pleased to know that you liked our property and enjoyed our suites. We enjoyed having you as our guest and hope to see you again soon. Safe travels. Sincerely, Francesca Garmon, General Manager More

Scott_Smith6064

Virginia Beach, Virginia, United States

Senior Reviewer

6 reviews

3 hotel reviews

Reviews in 4 cities

2 helpful votes

“Very Nice Hotel”

Reviewed 20 January 2013 via mobile

This is a very nice hotel, but they need more parking. Food and drink are within walking distance and they are located close to the toll road for easy access to the Tampa area. The rooms are very nice with only a slight noise issue from other guest.

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Scott_Smith6064, Thank you for your review. We appreciate you choosing to stay with us at Residence Inn. I'm glad you liked our hotel and convenient location. Please plan to visit us again. We look forward to it. Sincerely, Francesca Garmon, General Manager More

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Residence Inn Tampa Suncoast Parkway at NorthPointe Village Hotel, Lutz

Residence Inn Tampa Suncoast Parkway at NorthPointe Village

48 reviews from our community

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