Stayed on a Saturday nite when the hotel had at least one convention and two groups to deal with. Yet, among all that, the staff, from Manager Bruce to the Desk Staff to the Room service gentleman went out of their way to make us feel like we were the only guests!
My special requests, made by phone a day...
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A Florida Road Tripper,
It was the Orlando Marriott Lake Mary's Pleasure to make
a Birthday Weekend Special for you!
We hope your travels bring you back to the
Marriott Family of Brands!
Hospitably Yours,
Bruce Skwarlo, C.H.A.
General Manager
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Pretty nice for a quick overnight stay... I had a "Government Rate Room", so when I got up at 3:45AM to get ready to go, the shower didn't work!! I am convinced that hotels give the crappiest rooms to Government Guests, because I've had similar experiences in the past, and all over the country:( Anyway, the front desk clerk was...
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DragonStormArt,
Thank you for the nice comment about your stay. I was sorry to learn that your shower
had problems but was happy to hear our Desk Professional handled the issue.
I can assure you if you call me personally on your next visit your room will be perfect!
Hospitaby Yours,
Bruce Skwarlo
General Manager
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My husband and a group of men from his work were staying at the Marriott Lake Mary - all reserved King rooms the night before their stay. Granted this was late notice, but they were all told their rooms would be King. Therefore, my seperate business in Orlando led my husband to invite me up to the hotel for the...
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Dear QueenMellybee,
Hello and thank you for your honest feedback. Unfortunately, since
we dont know which room you were occupying if you can contact us
via email we can assure this issue is corrected right away.
Please feel free to email me direct at bruce.skwarlo@marriott.com
Sometimes if we experience a significant climate change in the
area our Air Conditioning system...
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This hotel is a gem, located on the north side of Orlando, right on I-4. Everything is sparkling clean: lobby, elevators, halls, and bedrooms. Staff is extremely attentive. I left a personal pillow, and Victor of housekeeping could not be more helpful in spending time when I went back a day later to retrieve it. The front desk lady was...
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Jmamajan,
Thank you so much for your OUTSTANDING review of our hotel. I was happy
to hear that Mr. Gonzalez loctaed your lost pillow and you received it. I will
pass along your kind comments to our entire team! Hope to see you again!
Hospitably Yours,
Bruce Skwarlo
General Manager
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I travel a lot--over 100 nights of hotel stays a year, and I have to say, this was the worst hotel I've stayed in over the past few years. Staff were somewhat friendly, but my experience overall was just awful. The first room I was assigned looked nice enough--but when I pulled the sheets back, I saw a couple of...
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Eric,
I was sorry to hear you had a cleanliness issue at our hotel and
We agree this is unacceptable.
Please free to email me personally at Bruce.skwarlo@marriott.com
So we may discuss how to correct this unfortunate visit!
Hospitably Yours,
Bruce Skwarlo
General Manager
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I stayed at the Marriott Lake Mary in December while attending a funeral. Though the occassion was solemn, the hotel amenities and service provided for a restful stay, despite the occassion. The hotel is immaculate and the service is top notch. Of course, the bed is typical Marriott -- pillowtop, nice linens, lots of pillows, etc. I hope to come...
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Mainebillieboy,
Thank you for the Excellent comments about your experience
At our hotel! I hope you can visit Lake Mary under better
Circumstances in the future.
Hospitably Yours,
Bruce Skwarlo
General Manager
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The Marriott in Lake Mary is an ultra clean and updated hotel.
Right off of I-4 the hotel is easy to find, get to, and has access to numerous restaurants within walking distance. Though I didn't eat breakfast there I did have a dinner there was quite good and affordable. There's also a Starbucks 'grab-and-go' available in the mornings.
The...
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BG26,
Thank you for the wonderful comments about your visit
To our hotel! Please feel free to email personally prior
To your next visit in October and I would be happy
To make sure you receive an upgraded room!
Hospitably Yours,
Bruce Skwarlo
General Manager
Bruce.skwarlo@marriott.com
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Room were very clean and updated. Staff was friendly and helpful... Service was excellent.
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Jjh1419,
Thank you so much for your kind comments
Regarding your experience at our hotel!
I will share your comments on your visit
With our Team!
Hospitably Yours,
Bruce Skwarlo
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excellent rooms, nice accommodations and great location! Shjopping & restaurants close by
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Neecie,
Happy to hear your sisters 70 th Birthday Party went well
And thank you so much for your fantastic comments
About our hotel!
Hospitably Yours,
Bruce Skwarlo
General Manager
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The room was neat. No refridgerator though.
Complimentary Internet connection was wired and not wireless.
Should provide option for guests to reuse towels.
They have a full functional gym that is good. There is a heated swimming pool.
Breakfast buffett has some good standard options and good service.
The bellman arranged for a cab that coasted me less than the...
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Jinngala,
Thanks so much for your comments about your recent
Stay at our hotel!
I was sorry to hear that you did not access our Free
Wireless Internet but happy you located our wired service.
We do typically have refrigerators available but we do
charge extra for this service. Please ask for me personally
On your next visit and I...
More
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160 Reviews
87 Reviews
