We first arrived a little early and asked if we could check in and received a very bad attitude from the man at the front desk. So we decided to go grab some lunch about 5 minutes away. The area wasn't too bad, 10 min south there is plenty of restaurants and supermarkets to shop at and grab what you...
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Thanks for the feedback. I'm sorry if you didn't enjoy your stay but most of these issues could have easily been addressed if you'd have let us know while you were here. Unfortunately we can't always offer early check-in. As our confirmation email clearly states, check-in begins at 4PM. If our staff is able to have the room ready for...
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We arrived after hours - thanks to US Air and two different flight delays! We arrived at Casa Del Sol about 5 hours later than we expected... after midnight, and we had no problems getting into our room. We called the office a few times to let them know that we had a delay. They were very accomodating!
The bed...
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Thanks so much for choosing to stay with us during your honeymoon, and thanks for the great feedback! We really appreciate the kind words, and we look forward to accommodating you again soon!
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Excellent spot. Amenities were good. Living room furniture is tired, loveseat had no legs. Kitchen is beautiful and says it's fully equipped which is not so. We had to request utensils which were provided without hesitation however Elijah had to scourer thru other units. It is evident that the units when originally built were with the best, but everything at...
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Thanks for the feedback. We're glad you enjoyed your stay, and hope to see you again!
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We didn't really know what to expect after booking this hotel. After we had already booked it, suddenly all these negative reviews popped up so we were apprehensive, but knew we were locked in at that point. They call it a resort but it is basically a condo. Very spacious room with 2 bedrooms & 2 1/2 baths. The condo...
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The resort & rooms looked great based on previous reviews on Trip Advisor and uploaded photos. Harsh reality set in when we checked into the room and tried to get settled. Room was newly decorated but on a surface value - cabinet sitting on top of fridge, small bathrooms, little lighting or decor. Great view of the ocean but not...
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First of all thank your for the feedback. I'm sorry that you weren't pleased with the quality of your suite. We are constantly working to update our units and keep them top-of-the-line. We are very proud of our resort, and hopefully you'll enjoy your next trip to the Keys more.
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$300 plus per night. We had a 2/2.5 room which was supposed to sleep 8. We were a party of 4. No dishwashing liquid. 3 forks (one was a serving fork), broken closet shelf, broken bathtub. No cutting board. Two "common area" grills, which did NOT have any grates in them. NOT worth the price and not worth your time.
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Thanks for the feedback. I'm sorry that you had problems with your room. All of these could have been easily addressed- we have a full-time maintenance and housekeeping staff, and they work hard to ensure all of our suites are ready for our guests. Sometimes small things slip through the cracks. Hopefully you'll enjoy your next stay with us. Thanks...
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I was there for 1 day (Jan 31st) in this hotel, and that was my last day in Key Marathan area. After returning from there, I have found they have charge $75 additional as room cleaning activity. I asked them, and answer was it was written in the docs while I signed up their docs, and whatever docs is with...
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We pride ourselves on the cleanliness of our suites, and we want each guest to feel at home when he or she checks in. Each room is thoroughly cleaned after each guest departs, which of course is standard service and part of the price of any hotel or resort room. However, when a guest leaves a room in such a...
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Booked it on the Internet. Loved our accommodation. It was spacious, with a living room and dining room. The balcony had netting to keep bugs out. We faced the ocean and had a pleasant view. The guy that mowed the grass was also the guy who fixed the tv - no complaints there. The fridge, microwave et all were available....
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First of all, thank you for the feedback. We're so glad you enjoyed your suite. Unfortunately, recent windy weather interfered with our internet connection throughout our property, and it was pretty spotty for a couple of weeks. However, we've spent a lot of time getting the problem sorted out and I am happy to say that we have it up...
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Clean and comfortable rooms, beautiful views, excellent prices. Was there this last weekend (1/7/2012). Didn't want to leave!
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Thanks for the kind words, we hope to see you again soon!
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I made a reservation and cancelled two days later. Now more than a month alter I am still trying to get a refund. When I called I was advised to dispute this charge with my credit card company. I got the idea form the person that I spoke to that this is how they do business. Beware when reserving with...
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We would never encourage anyone to dispute a charge- we try to resolve every situation in a friendly and professional manner. It isn't always a simple matter to issue a refund and sometimes takes time. To avoid situations like this its best to be sure of your travel plans before making a reservation.
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