This room was so small you could not open a suitcase. The TV is so small its ridiculous. When we asked to leave the manger was totally unfriendly and refused any assistance. Hyatt has sunk to a new low and will no longe get my business. More

The resort is beautiful, with spacious, updated rooms. The rooms are very key west, with light colors, and very comfortable. The location of the resort is the best!! It's exactly where you want to be when you come to Key West!! You can wake up, walk to the dock to see the cruise ships coming in in the morning and... More

The hotel is very nice and in prime location right off Duval St. More

I stayed in this hotel for 2 nights at Christmas 2011 and I feel disappointed.While the resort looks appealing from the outside it leaves much to be desired once you check in.I booked the room through ebookers and as far as I remember the stay should have included breakfast but the receptionist told me they only served one on mondays... More

We loved Sunset Harbor. The staff was friendly, the grounds were immaculate with a beautiful pool area, and the location cannot be beat. The rooms are a little dated and the decorating not exactly my taste but it grew on me and it was very clean and comfortable. We loved being next to Mallory Square and all of the restaurants... More

The Good --> Awesome pool side atmosphere - they allow your own cocktails at the pool - they have 2 pool parties, one is Margarita day and the other is Rum Punch day. Very easy walking distance to Duval street, Mallory Sunset is just steps away. You can see a different cruise ship every day - they are gone by... More

My husband and I stayed here while we were still dating. It was amazing, great location! Its not a top of the line hotel but its clean and you can take your own beer to the pool. We also stayed at the Doubletree which we loved but they charged an arm and a leg for our poolside cocktails! :) We... More

I have been going to the Hyatt Sunset Harbor for 11 years now. The location is incredible, the place is spacious, clean and really, really nice. It is a time share but rooms can be rented, 1 bedroom with incredible bathroom, 2 bedrooms with balcony, living room, kitchen, 2nd bath, etc..... The concierge is great, gets you many discounts on... More

The stay was overall very enjoyable. The rooms there were fantastic and very spacious (had two rooms not just one), comfortable, and clean. The only problem with the room was that the TV in the living room was in a place that was hard to see. The pool was very clean and the people that worked there were very friendly... More