Grand entrance that's where it stops. Our room we checked into was horrible from given 2 twin beds not a king to the view of a roof top and asphalt. Dirty green carpet FILTHY right outside our balcony. So far nothing has been done to fix this. We are with a huge group of 200 and the first people we... More

wife and I stayed for 2 nights in the club level island double room. What a great hotel., the service was great, the food was fantastic, the pools were beautiful, the bed was very comfortable. We found nothing wrong. When I was in the gym the attendant came with cold water; when I was in the spa, they came with... More

Attended a recent conference for an-all-too-short first visit to the Ritz-Carlton Key Biscayne. Unfortunately, I didn't get a chance to enjoy all the amenities given the business time crunch but the Ritz is a great setting that presented both a good stage for business and a nice setting for pleasure as well. The conference facilities, food and beverage quality and... More

First time at this property. I'm a Marriott platinum and stay at RC properties through tout the world for business. Arrival is lovely as you drive up. We pulled up but staff went in front and behind us to valet cars and get bags. They had blue tags and we had white, so prob something to do w residents. After... More

This is our third trip to this location. To start off, I would like to be clear that this resort is still a very clean and beautiful property as I remember it on our previous visits which go back 5 years. What did make me a little concerned was we had a minor hitch in our check in, as we... More

There is something unique about this resort. They pull together: a property which remains one of the best in the US for luxury family vacation a beautiful location on a quiet clean beach, facilities made well and decorated with great taste, year after year A resort design that allows the hotel to remain 5 star inside and out, while still... More

From the moment we arrived, virtually every employee was working hard to make us feel special. Isn't that why you go on vacation? We arrived with our college aged son and it became harder and harder to leave the resort as the days contlinued. Cioppino was excellent. If you do the breakfast buffet, they can make you anything. All in... More

Wife and I stayed for our 15th Anniversary for 4 nights and we were impressed with the facility, beach, food, service, and location!! Spa facilities are well kept and staffed with friendly and professional folks!

So we have stayed at the Ritz Carlton Key Biscayne numerous times in the past, however the last couple of times we have been a bit turned off by our experiences. From the time we arrived at the property and we went to the front desk to check in I was amazed that they only had two staff members working... More