No one told me the pool was under construcion at any time during my making the reservation. They never mentioned the great big COCKROACHES crawling around the room either. Had to find that out myself.
At first they offered to comp 1 night and free breakfast for one day, really? After making a call, I was offed to be taken...
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Dear Guest - I truly apologize that you had a bad experience during your short stay with us. I noticed that your reservation was booked through Ramada.com. I called Ramada and reminded them to PLEASE let all of our guests know that the pool is under renovations. The pool should be completed within the next few weeks. As per our...
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My family and I we enjoyed the stay at Ramada Inn Airport North. This ramada has four excellent things. 1) very nice upgrades 2) Flat screen TV in room.3) comfortable bed.4) Friendly staff. We had a great week and the stay was really amazing.
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Dear Guest - Thank you for taking the time out of your busy schedule to let us know that you had an EXCELLENT experience during your recent stay. I'm pleased to hear that you enjoyed our new upgrades during your visit. Our ultimate goal is to provide EXCELLENT serve to each and every guest we serve.
I will share your...
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The service is good & bilingual. The employees are polite and smiling.
The problem is that the room is tasteless, old-fashioned (like the rest of the hotel) and way too expensive. The only good thing about the room was the very comfortable kingsize bed.
I had troubles with the Wifi in the lobby. The breakfast was a disaster: the fruits...
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Dear Guest - Thank you for taking time out of your schedule to let us know your observations during your recent stay with us. Please know that your feedback is extremely valuable to us and we will utilize your comments to continue to train our team members to meet the needs of each and every guest we serve. I'm pleased...
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I was worried by the reviews but to my surprise we had a great weekend stay. I was responsible for booking 14 rooms for my son's soccer team in town for a tournament. I have a budget to work with and this place had the rate we were looking for. After I booked the rooms I was having nightmares about...
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Dear Guest - Thank you for your business and the opportunity to provide EXCELLENT service during your recent stay at the Ramada Miami. Our ultimate goal is to provide EXCELLENT services to each and every guest we serve. I'm please that you were satisfied with our facility, team members and surrounding area.
Thank you again for your business and we...
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Good luck getting them to answer a phone. Foolishly I booked a night here on either end of a Caribbean cruise. The place is clean, I will grant it that, so it avoids the lowest possible rating. I specifically asked if they feature transportation to and from the airport and the pier. I was told they did, and got the...
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Dear guest - Thank you for taking the time to provide us with your feedback concering your recent stay. I sincerely apologize you feel that the management and staff let you down at certain times throughout your stay and you did not have an EXCELLENT experience. Our team's goal is to not only meet the needs of each guest we...
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On April 2012, my husband, baby and I were looking for a hotel -for one night only- very close to the Miami Airport (if by close you mean 20 mins using their shuttle). The pictures of the hotel posted on line are deceiving (the hotel is old and dirty). The staff was rude when I asked them for help (since...
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1. Never stay in this hotel if you get into Miami Airport past 11:30pm. The shuttle service stops and the only way to get to the hotel is via taxi. The taxis runs between $30 and $ 35.0 dollars.
2. Never stay in this hotel if you have an early flight. Im my case, my flight was at 7:30am out...
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Booked about 2 months for just an overnight as I was arriving in Miami late. Took the shuttle from the airport the driver (and the shuttle drivers are the only good thing about this place) announced that the shuttles next day need to be booked and are on the hour every hour. Check in was a disaster the guy couldnt...
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Dear Guest - First of all I truly apologize for the inconvenience you experienced during your recent stay. Our ultimate goal is to provide EXCELLENT service to each and every guest we serve. I will review your comments with the operations team.I thank you again for your feedback. If your travel brings you back to this area we will like...
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I booked a suite when I arrived there i was given a regular room airconditioning did not worked three days later after complaining i was given a room at the back and told the elevator would be fixed the following day that never happened . dirty refrigerator. am very disappointed because the location is ideal for me.
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Dear Guest - Thank you for taking out of your schedule to let us know your observations during your recent stay with us. Please know that your feedback is extermely valuable to us and we will utilize your comments to continue to train our team members to meet the needs of each and every guest we serve. I will personally...
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We stayed at this hotel for 2 nights before our cruise from March 16-to-18/12; we called for the shuttle service from Miami airport only had to wait 15 minutes, hotel is older but very clean , had a room with 2 double beds that were very comfortable ; we booked the free shuttle to Walmart & to Cruise port, was...
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Dear Guest - I would like to thank you for taking the time to let us know that you had an EXCELLENT stay with us. We are pleased to hear that you enjoyed all the services (FREE shuttle to the Port of Miami and the various stores in the surrounding area) that we provide. I will make sure to pass...
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