We were very impressed when we first started our check-in. The front desk attendant Monica was very nice, she checked to see if there was a better room available than what we requested and upgraded us to a pool view room for free. We were happy with that and went to drop our luggage in our room only to find... More

We just arrived at Universal Palms Hotel. It will be a 2 nights only stay. Unfortunately not longer, because our arrival was a very welkom one. The hotel is very nice, clean and the people are friendly. At the frontdesk Jacques was very kind to us. He gave us a very nice room, even better than we expected. Also he... More

We had 3 nights here in May 2013 and it was just ok. The location is not the best as the hotel is next to a railroad track and a main road too, it was noisy. The hotel is old and our air conditioning was really noisy. Breakfast is $4.00 each which is good value. Make sure you get the... More

Stayed here for the memorial day weekend with two friends. The hotel is located almost 8 miles from the airport and they do not have an airport shuttle. The neighborhood is a little run down but if you are in Florida visiting, then you are mostly out!!! The hotel reception is decent but the corridor and elevator area needs some... More

Overall, I guess you get what you pay for. My room was "upgraded" to a suite. But the suite was on the side of the hotel facing train tracks. Loud train horn blowing every hour on the hour. The room was average for the price but I noticed ants in my bed and on the night stand. The location is... More

The area that this hotel is located at is just horrible.It was so bad that I didnt even stay, took the lost and left because I ordered online and its not refundable. The room had a very bad ordor coming from the vent. It was just an awful experience.

I stayed in their DELUXE 2 ROOM SUITE COURTYARD - POOL VIEW. The room was AWESOME! It was better than some of the rooms at so called 'high end' hotels along the beach and best of all it offered FREE PARKING! The pool was 8 ft deep and heated which once again was better than the so called 'high end'... More

We had read that the staff was not too friendly, but we found them to be great and very helpful, that wasn't the problem. We stayed before and after a cruise, we didn't have a car, there's simply nothing to do around this hotel, we did eat 4 times at the Waffle House next door. The pool area was beautiful,... More

The Hotel overall is not bad. It is close to everything. If you do not mind the train blowing the horn really loud every hour at the intersection 300 yards away then you wont mind this place. Room service is not bad. Although Jacques at the front desk was extremely rude. Joel whom is the Site Manager not a man... More