This was our second stay at this hotel.
The positives:
It is right on the beach and has a veranda overlooking the ocean with rocking chairs.
The pool is nice size and has a lazy river.
Room service was good, we had nice meals at the restaurant and lunch on the beach/pool.
Great lobby, nicely decorated. There's an Ice cream...
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I wanted to stay at a hotel that was on the beach and not across the street from the beach.
The beach could not be more beautiful!! The beach is very private and secluded from the public beach areas. They have free chairs and beach towels for guests and beach food service.
The hotel is designed in a classic Floridian...
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Dear midwestmamma,
Thank you for your review and it is great to read how you enjoyed your stay. I am happy to say we are in the process of acquiring new TVs for the rooms but like you I feel the sites outside your room are much more beautiful than a TV show.
I know I speak for our entire...
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Having had a few problems in 2011 with the Pelican, we decided to give it another chance in 2012. As requested by Mr Keesler the Manager, I emailed him with our return dates well in advance. My main request was that we get a front facing sea view room, as we were booking it well in advance I was assured...
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Dear ReginaMac,
Please accept my apologies that once again you did not get the view you requested. I can assure you that while you did get the category of room you had reserved the room with the view you wanted was not available when you arrived the next day. As you know unfortunately while we had made every attempt to...
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Theblobby is nice and the rooms are plenty spacious. It would be a great hotel for a family vacation, if you like to stay on the property. The food was typically over priced resort food. There is not a good restaurant onsite. The fun part of the city is too far away to enoy a walk down there, essentiallynif you...
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Dear r2cook,
So sorry to read that you did not enjoy the location of the hotel. You are correct in that the Pelican Grand is in a more private and upscale area on Ft. Lauderdale Beach. While we are only a 5 minute cab ride to the more public and action packed bar scene of Ft. Lauderdale many of our...
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We stayed at Pelican Grand for my son's wedding. We had a suite at a wedding rate of about $400.00 per day plus $24.00 per day for parking. Nothing was included with the suite.
The room needs a complete redo. Two televisions and neither were HD. The carpet was worn in spots. The paint was pealing in at least one...
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Dear violaplay,
Again it is very disappointing to read your review. I do appreciate your sitting down and discussing your feelings concerning the hotel. Again, I want to apologize for the sheer lack of communications that occurred with the service requests you made that went unfulfilled and the inconvenience it caused you in getting ready for your son’s wedding. There...
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great rooms that are nice and clean, great ocean view. Good food. But really really Bad service.
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Dear chris p,
It is great to see how you enjoyed your accommodations but very disappointing to read your comments on the service you received. I would like to invite you to call me personally so I can gain more insight into what went wrong. I certainly apologize for the lack of service and look forward to speaking with you...
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The property and hotel suite were beautiful, although the lighting was inadequate in the suite. We did however have several surprises. There is no self-parking. When booking the suite, the confirmation mentions that valet parking is available for $30.00 per day, BUT, the confirmation does not say that there is no other alternative. Street parking is metered and requires feeding...
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Dear Edward B,
Please accept my apologies for what is certainly not our standard. Our goal is to exceed our guest’s expectation and certainly in this case we did not live up to yours or the ones we set for ourselves. It is very true that we only offer valet as does every other hotel on Ft. Lauderdale Beach and...
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We enjoyed our 2 night stay at the Pelican Grand pre-cruise. The location is great, just north of the main Lauderdale beach strip, and unusually located right on the beach and not across from the beach. It's located at the beginning of a residential condo/private homes strip on the beach. The 5th floor location was the closest we've ever stayed...
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Stayed here for 3 nights before a cruise just after Christmas last year. The staff were friendly. The room was huge and gorgeous, overlooking the beach. Breakfast was great.
Didn't use the pool, but it was pretty full all the time. Loved the seats outside to people watch.
Maybe the only problem is that we had to cab it everywhere...
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Dear juliewinchester,
We are so glad you have found our special slice of paradise here on Ft. Lauderdale Beach. You are correct that we are just outside of the public fray on Ft. Lauderdale offering a little more exclusive experience. I know I speak for our entire team when I say we are so glad you enjoyed your stay. I...
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If you're looking to relax in an upscale sort of way, the Pelican is a fine choice.
Nice rooms, great views and relaxing in a rocking chair facing the ocean is soothing.
The food was above average, as was the service, hospitality and professionalism of the staff.
Although the location is right on the beach, it is a bit out...
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Dear travelguys1015,
Thank you for your review and sharing your experience here at the Pelican Grand with the Trip Advisor community. It is wonderful to read your comments and I am sure our team appreciates your kind words.
I hope you will return soon.
Sincerely,
Bob Keesler
General Manager
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