Everything was really as close to perfect as one could hope. From check in, then our room was stunning, the view was even more stunning and the beach and pool were perfect. We enjoyed the cocktail hour and seafood appetizer buffet. Beautifully located, we will go back if we are in that area again.
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Dear Judy J,
Thank you for your review of your recent stay here at the Pelican Grand and sharing this with the Trip Advisor community. Our goal is always the genuine care and comfort of our guests and to exceed their expectation and it is nice to read that we achieved our goal in this case.
I know I speak...
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Don't care what other reviews said regarding this Resort, I loved every minute of it. Having had eight kids, I loved to be waited on and that is exactly what the staff at the Pelican Grand did for us. (No I did not bring our eight kids). From the friendliness of the housekeeping staff, through the lobby greeted by more...
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Dear JudyMcMahon,
Thank you for your review and sharing with the Trip Advisor community. I know I speak for our entire team when I say thank you for all your warm comments about our service. We are very happy that everything turned out to be fine with your husband and glad we could have been of assistance during this time....
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My sister and I took our parents to this resort. From the moment we called in to book the vacation to the very end of the vacation we had a wonderful experience. Our booking Agent Chaz listened to our needs, our Father who is elderly and ill wanted to see the Ocean one last time. Chaz made sure to find...
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Dear Tracy T
Thank you for your kind comments. We are very lucky to have an outstanding team of professional and thank you for point out so many team members and departments that made your stay special.
We all want to thank you for choosing the Pelican Grand and we are all looking forward to your return.
Sincerely,
Bob Keesler...
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This hotel was exceptional! The staff treated us like we were family and the accommodations were spacious and nicely decorated. We especially enjoyed eating ice cream on the veranda while sitting in the rocking chairs that overlooked the ocean. We had a special need case for our father and the staff went out of their way to accommodate him (including...
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Dear TerryTriz,
Thank you for your review and sharing your thoughts with the Trip Advisor community. It is great to read such glowing comments on our team and the service you received. I know I speak for our entire team when I say we were glad we could make this trip special and something that your entire family will remember....
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Our second time returning to this hotel.
We choose this hotel whenever we stay in Fort Lauderdale because it is one of the few hotels right on the beach.
The rooms are nice. I believe all are "ocean view."
The suites have a separate sitting room with couch, chair, table, refrigerator, microwave and an additional TV.
TV's are not yet...
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Dear AVIDEATER,
Thank you for your review and your comments. It is gratifying to read that you enjoyed your stay and overall had a great experience. Thank you for your thumbs up review. In addition it is great to read how you enjoyed the food here at the hotel.
As for your comments about the music we will review some...
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Think this used to be a Days Inn. If that's the case they did a great job taking this property to another level. Booked last minute for business. Had to stay under budget and wanted to stay on the beach for a night. Pelican Grand was able to do that for me. The hotel has a friendly staff and grounds...
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Dear iscreenwriter,
Thank you for your comments. Overall I am glad you felt you got value and you found the hotel clean and in good repair. I am disappointed to read that you felt the hotel was not up to your standards. I can say that the hotel was never a day’s inn and was opened in 2005 as well...
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This was a great experience for my family. The resort is beautiful and kept so clean. I was so relaxed and loved that the beach was not far, were you had to walk a long distance. The people that work there are just so nice. They can't do enought for you. From Wes at the front desk , to Alex...
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Dear Michelle P,
Thank you for your review of your recent stay. You are very kind to point out so many of our terrific team members who made your stay so special. I know I speak for our entire team when I say we are looking forward to your return and we all want to thank you for your business....
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Pros: Food good, beds ok, balcony view amazing, quiet, big room, fridge, AC works well, Beach service great (I am disabled and he went out of his way to get chairs close by for me)
Cons: For $300plus nightly service not great. Valets took over 10 mins each time and charged me for 2 cars when I had one (fixed...
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Dear margarita0708,
Thank you for your review of your stay here at the Pelican grand. Please allow me to apologize for what was certainly a lackluster stay. It is disappointing to read how you feel you did not receive the value for the dollar that you expected. For this I am truly sorry.
First, let me address the comment about...
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There are many things to like about the Pelican Grand such as its location right on the beach, the zero entrance pool (perfect for young kids), the lazy river, the ice cream shop, and the layout of the room to name a few. The service ranged from excellent (Ken in house keeping) and Ashley (front desk who also babysits) to...
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Dear HCG38,
Thank you for sharing your comments with the Trip Advisor community. Overall it is great to hear how you enjoyed your stay. As for the umbrellas I am happy to say our new supply has arrived and we are all set for the summer. I do apologize that we had a shortage due to an extreme high tide...
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This was our first trip to Pelican Grand Beach Resort. We were more than thrilled with every aspect of the resort. We were well taken care of with regurads to our room, meals, and pool/beach service. We could not get over just how friendly and helpful everyone was. We were able to truly relax. We had an ocean front room...
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Dear Mimi and P,
Thank you so much for your review on Trip Advisor. It is great to read your list of positives and wonderful to know you enjoyed the hotel’s location, amenities and our team of service professionals.
It is disappointing to read your thoughts about the rooms. I can say we take every comment very seriously and share...
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702 Reviews
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