We booked two rooms for a 3-day stay through an internet booking service. There was a mix-up with one of the rooms when it was booked, and the staff was extremely helpful and accommodating to correct the problem. The staff went above and beyond the call of duty to make sure that we were happy. The hotel needs some updating,...
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We had very low expectations when we booked this place, however, the location was perfect and the staff was excellent, well, acutally, the one staff member that we encountered was Shay and she was the best. She was extremely friendly, efficient and made us feel very welcome during our stay at the Suburban Inn. Thanks for the hospitality, Shay.
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Thank you for the quick review. We are all very happy to hear you enjoyed your stay. And the positive feedback for the staff member is greatly appreciated. We hope to see you again next time you’re in Daytona.
Thanks Again
Suburban Extended Stay
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I Had low expectations when we booked this place for the Rolex 24 hr of daytona race. The only thing it really has going for it is the location. Thats it. Beds were discusting. Bathroom was mouldy and the service was poor. tooke them 6 hours to Find a cot, and when they did it looked like it was stored...
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Sir,
Thank you for the review we use all reviews as a tool to better the guest experience. We are glad that you enjoyed being directly across the street from the track and that you enjoyed the outside of property. I am sorry about the roll away bed in question. We were able to replace the bed after the complaint...
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My family and I stayed here for 2 days. The outside of the hotel is nice and clean. There is even an area in the back that you can throw a football or frisbee with the kids. But the inside is old and neglected. We stayed in a king room, handicapped equipped. Though none of us are handicap. This was...
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Thank you for your quick and honest review. We are glad to hear you enjoyed the location and outside of property but are also disappointed we did not meet your standards on the room. First the room type. It’s my understanding that the king was the only available at the time of your check in. We once had pull out...
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I had a great stay at this hotel - great rooms and a great staff. Would suggest it to anyone I know.
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Thank you for the positive review. We are glad you enjoyed your stay.
Suburban Staff
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I stayed here with my wife for a weekend in February while we were in town visiting friends. Our room was great - it was nice having a kitchenette so that we could eat in the room when we wanted. The staff was super friendly when we asked for recommendations for places to go in the area. Loved the pool...
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Thank you for the positive review. We are glad you enjoyed your stay.
Suburban Staff
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Room are very small, make sure your sheets are changed ours were not, when we arrived we were a little early and we actually watch them clean our room and the sheets and blankets were not changed from the previous occupants.
We complained and it was corrected but should never have happened to begin with. The upgrade to the gold...
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CMartin78,
First we would like to apologize for any issues that you may have had during you stay. Also we would like to thank you for a quick review. Reviews are a tool in which we can better improve guest experience and they are all helpful. As far as the complaint. I am sorry to hear that you were unhappy...
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I stayed here for 3 nights. The hotel is in a great location. It is close to the speedway, shopping and restaurants. Short drive to beach. It is great having a fridge and stove in the room and saves on meals. The staff was very helpful with my needs and they provided advice on places to go in the area....
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Thank you for the positive review. We are glad you enjoyed you'r stay and look foward to seeing you again.
Suburban Staff
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My husband and I stayed at this hotel last March for Bike Week. The rooms were ok and since we booked at the last minute we were thankful to get a room at all for Bike Week. This year we booked in advance and we were again disappointed at what we found. We reserved a non-smoking, queen size room. What...
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Reviewed 13 June 2011
First we want to thank you for taking time out of your busy schedule to post a review of our hotel. We appreciate all feedback in regards to our hotel. Constructive criticism is crucial in our goal to better improve guest experience. In regards to the issue with your room the following steps have been made to correct this issue...
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My husband and I stayed at this hotel for the Daytona 500 this year (2012). I can't say enough about the Staff they were all wonderful. Tony the mgr was very accomodating and tried to do everything he could to make our stay great. I really think he is doing a good job trying to make things better.
Very close...
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Thank you for taking the time out to write a review. We are glad you enjoyed your stay and hope to see you again soon.
Thanks
Suburban Staff
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159 Reviews
