My family and I stayed at this place before a cruise,when we checked in they didn't have a room ready due to being sold out the night before.We did arrive before the 4 p.m check in time.The young lady(Cathy) explained that if we called her back in a hour and a half and gave us a highlighted card with the...
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Dear Guest,
We really appreciate your time in making this feedback. It’s our duty to give you comfort and an exceptional customer service. We’re glad that you enjoyed your stay with us. Rest assured that we’ll do our best to meet your needs and expectations. Thank you.
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My Wife and I stayed there one night prior to getting on a cruise ship. The room was a good price, $59, and the hotel staff were friendly and helpful. It cost $20 extra to park the car there anf use the hotel provided shuttle to and from the cruise terminal, which was also a pretty good deal.
As for...
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Dear Guest,
We are glad that you took time to make this review. We are also happy that you chose to stay at Econo Lodge. Our goal is provide our customers affordable and impeccable services. This feedback will be taken seriously for us to better improve the services that we offer. We assure you that on your stay, you will...
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I was searching for a place to stay the night before we were going on a cruise. We stayed in a room on the first floor in the back of the hotel. As we walked to the room huge roaches were all over the property outside. The bar had people doing drugs in it (you could smell it as we...
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Dear Guest,
We apologize for the inconveniences that you’ve experienced during your stay. I also would like to thank you for taking some time in making this review. This will definitely be taken as a constructive criticism for us to improve our services. Rest assured that all of your concerns will be discussed during our regular meetings. We are still...
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On 11/18/11, my husband and I had a birthday party for my brother at the Econo Lodge Space Center night club. My husband made it very clear to Dawn, the bartender working there that night; he did not want to use his credit card because he would be paying cash. She insisted on keeping his credit card until the tab...
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Dear Guest,
Thank you so much for sharing this review with us. Our customer feedback really matters a lot. We sincerely apologize for all the inconveniences that you had during your stay. No one expected this to happen and this is taken seriously. At this point of time, we are currently discussing these issues and accountabilities to those staffs who...
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We booked this hotel online because of their Cruise & Park Package. If you stay one night at the start or end of your cruise from Port Canaveral, the hotel provides "free" parking while you are at sea and provide a shuttle to and from the terminal. Since parking at the cruise ship terminal costs $15.00/day, this seemed like a...
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Dear Guest,
Thank you for spending the time to share your review about our hotel. We truly appreciate your efforts and we are glad that you liked the services you received during your stay. Although there were some minute issues concerning the shuttle service, yet, you still appreciated some services we offered. We can assure you that we will continue...
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We stayed here on the night before we left on a 7 day cruise.The rooms are clean and well furnished. The hotel provides cruise parking and shuttle service to and from the cruise terminal, The service was great, the free breakfast was good and it was a very enjoyable experience for us. We did not encounter any problems here and...
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Dear Guest,
Thank you for sharing such a positive review about your experiences on your stay at our hotel. We are very glad that you were pleased with what services you received from our staff to the amenities that are available at our hotel. We are also happy that you were satisfied with the free breakfast, the cruise parking and...
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I reserved on line and got there early, was very nice and let me check in. First night hookers were working out of there and the law was called as one man got his neck cut and was bleeding all over the lobby. that went on for several hours then things calmed down...So O.K. I will give them that one,...
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Dear Guest,
We do apologize for the inconvenience that we have caused you during your stay. Indeed, things like this really happen. In fact, we are already discussing as to how we could come up with precautionary measures to prevent this kind of occurrence. We can assure you of your safety and we will always see to it that our...
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There were a few things I was diappointed about this hotel:
1. The large breakfast room they show online is far from the truth. It was a hotel room turned into a breakfast area with only three tables and everyone had to crowd around to make breakfast. The breakfast choices were as cheap as you could possibly get and the...
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Dear Guest,
Sorry if you felt that way. In as much as we try to provide you with the best service possible, there are really people who cannot appreciate that. True enough, you cannot please everybody. Sorry if you were disappointed with our services but we are doing our very best to make your stay really memorable and hassle free....
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A family member book several room for families member, coming to her wedding for the weekend. I arrive late in the afternoon my room was on the second floor, the room had an odor also had small roaches. I could not relocate because of short notice and traveled with my small toddle. I will never let anyone book reservation for...
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Dear Guest,
Thank you for choosing to stay at Econo Lodge Space Center. You mentioned some minor issues on your review regarding the odor as well as the small roaches in your room. Have you tried informing our front desk officer regarding this so they could have let our chamber maid clean it? Next time, please let our front desk...
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I'll start by saying we didn't expect much when we booked this hotel because the price was so cheap online $59 for the one night. All we needed was a bed to rest our heads for a few hours before boarding our week long cruise out of Port Canaveral, which is only about 15 minute away. We did check under...
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Dear Guest,
Thank you for opting to stay at Econo Lodge Space Center. We really appreciate your honesty in sharing your experiences with our hotel. Yes, one thing that we can pride ourselves with will be the price of our accommodations as well as our hotel location. It is perfect for those who are planning to go on a cruise...
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