Arriving close to midnight, I was checked in by an efficient and friendly staff member, who upgraded me to a 2 bedroom suite, presumably due to my Marriott Rewards status. The staff member was very helpful in explaining the features and the services of the hotel. My suite was spotless, well furnished, and efficiently laid out. Wireless internet worked flawlessly....
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Dear Valued Guest,
Thank you for the wonderful comments about your recent stay at the TownePlace Suites. It is always so nice to hear from our guests; especially when we have exceeded their expecations.
I am very proud of our staff and they all work very hard to make ensure a great experience. I have posted your comments in the...
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We stayed in this hotel for one night as we were flying out of St. Petersburg early in the morning and it's across the street from the airport. Location is fantastic for that. The hotel could use some fixing up. We had a two bedroom suite - best suite layout that I've seen at this price point. Even had a...
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Dear Valued Guest,
Thank you for taking the time to post comments about your recent stay at the TownePlace Suites.
We are always pleased to hear from our guests, especially when we have succeeded in making their experience a pleasant one. It is our goal to give our guests the best possible service and accommodations at an affordable price.
If...
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My husband and I stayed here for one night and thoroughly enjoyed our stay. It was Easter Sunday and the desk clerk was very helpful and friendly even though she was working on a holiday. The room and all common areas were very clean and all staff members were extremely friendly. This is exactly why I love Marriott properties.
Dear Valued Guest,
I greatly appreciate you taking the time to review our hotel! We rely on reviews, such as yours, to ensure that we are meeting the guest expecation and providing a pleasant experience.
Our team members are our most valuable asset and we are proud of their accomplishments. We are particularly pleased when we succed in making a...
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Just way too many substandard issues with this location. Room was tidy and we were afforded early check-in by the front desk. Design-wise, we had a two-bedroom suite and they should have really configured the suites with the bathroom somewhere else besides one of the bedrooms. Very inconvenient. The common areas were all grimy looking, including the entry to our...
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Dear Valued Guest,
I great appreciate your feedback in regards to your recent stay at the TownePlace Suites. Please accept my apolgies for any inconveniences you experienced during your stay. I will meet with the leadeship team and share your comments. Please be assured that all your concerns will be discussed and corrective action will be taken.
It's from comments,...
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Oven didn't work.
Stove fan didn't work which caused me to set off the smoke alarm. (When that occured I tried to pick up the phone and call the front desk, guess what, that didn't work either)
The sofabed was more "spring" than mattress ...
The pillows were not Marriott!!!!!
The TVs were OLD, even the TV channels were different...
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Dear Valued Guest,
Thank you for taking the time review our hotel. Please accept our sincere apologies for any inconveniences you experienced during your stay. Let me assure you it is our intention to maintain the highest levels of quality and service. With this goal in mind, I have discussed your concerns with our staff in hope that we may...
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spend one night there..very convenient location.. nice, clean and spacious rooms, quiet.. the personnel that checked us in was very friendly and accomodating.. breakfast the typical with muffins and yoghurt.. small area to sit.. overall good value
My friend and I stayed at this hotel for 3 nights the beginning of this month. We were very pleasantly surprised with an upgrade to a 2 bedroom suite. This included a small kitchen with a full sized refrigerator, stove, dishwasher & microwave. There were 3 TV's, although they really need to be updated. Also included was a complimentary continental...
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We had reservations to stay here, we had a used a promo code that was supposed to be half off, there is no way this place is selling rooms for the $110 that was supposed to be regular price! Coming into the area we immediately noticed undesirables congregated at the gas station next door, as we drove through the parking...
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Thank you for taking the time to post your comments. Although our hotel has an excellent safety record, I greatly appreciate your feedback and will share this with the staff. If you get back to the Clearwater area, I hope that you would give us another opportunity to earn your business.
Warm Regards,
Christine Sieber
General Manager
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The hotel is in disrepair although the lobby looks nice. Doors which say they are locked for guest safety are in fact unlocked. Tv in room is an old 19inch tube type from 1992. All this said the room is clean.
Thank you for taking the time to share your comments and feedback in regards to your recent stay.
We credit our success in the lodging industry to providing great service and accomodations at affordable prices. I thank you for taking the time to let us know where improvement is needed so that we may continue to maintain the Marriott standards...
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We chose to stay here because our trip was planned last minute and it was one of the few places that could house our family of six in the Clearwater area. The bathroom smelled of urine, even my children noticed. Also the dishes in the kitchen were not clean. They had lipstick stains on the rim. I made my children...
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610 Reviews
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