I was moving and had a car full of my belongings. Arrived at 4 AM yet received superb service. Was provided a room right in front of my car. When the desk person saw I'm handicapped, he went out of his way, showing me where to park, holding the door open and offering to carry my bag. The suite was...
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Thanks for your wonderful comments. It certainly makes me proud when I hear about our staff providing great guest service. It's something that we always strive for, and it was nice of you to go out of your way to mention it!
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Have stayed here many times since the property was built when in town visiting family. Service is friendly, property clean and breakfast buffet well maintained and stocked. This time I was pleasantly surprised to see Kashi cereals in the breakfast area. Nice! Rooms are a suite in that they have a kitchen, but living space is all in one room....
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Thanks for your review! I'm glad to hear you're a repeat guest and you enjoyed our breakfast. We are now also offering fresh baked pastries and breakfast breads in addition to our fresh baked muffins each morning. I would like to offer a couple of comments that may help you or other travelers when visiting in the future. Our overnight...
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I stayed here for 8 days in the aftermath of Storm Alfred. I had no lights, heat or water at home so I booked my reservation knowing they had very limited facilities (no lights or heat) but I could take my dog with me and be in the center of town. Most of the staff was awesome and their customer...
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Great to hear from a Storm Alfred veteran! The staff loved your review. It's always great when our guests acknowledge the extra effort our team puts in because its so much more meaningful than any praise I can provide - and it keeps us motivated to get even better. I was amazed at how patient most people were during this...
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This hotel offers a safe, quiet, and convenient alternative to downtown hotels if you are visiting the Hartford area. The front desk staff were friendly and helpful, there is ample parking, and the free wi-fi worked well in both the lobby and the room. The suites are large and well maintained, which is what you are paying for at this...
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Thanks for your comments about the hotel. Our location is great if you have a need to be in the Hartford area but don't like being right in the city. We're just under 10 minutes from downtown in a nice area of Glastonbury walking distance to fine shops and restaurants. It is true that more than 2 adults in the...
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We spent the Thanksgiving weekend at the Homewood Suites while visiting relatives nearby. Glastonbury only has two hotels, so we went for the suite option. Our room was a king suite with plenty of space for two adults and two kids. The bed was comfortable, and the linens were fresh and clean. The full kitchen was a nice surprise; it...
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Thank you for choosing our hotel and for submitting a survey response. The extra space in the guest suites and the complimentary meals really help out when you're traveling with the family. I'm glad you enjoyed your stay and I hope we see you back next year!
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Was in town for a weeklong training class. The hotel was well managed with great service. Olivia, the desk clerk, was a sweet and cheerful as anyone I've met in my hotel experiences. The room was clean and comfortable. The bed and tv's in the room were past there prime, but functional. I also would have like to have had...
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We really enjoyed our stay here - right from the minute we walked in - very attractive lobby with gas fireplace and friendly professional staff day and night. Our room was spacious (king suite w/full kitchen) and clean. Down pillows and comforter. Wonderful full breakfast w/attentive staff there as well. We didn't use the amenities (fitness room or pool), but...
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Thanks for the kind remarks about our propery and staff. I'm really glad you enjoyed your stay. It makes me proud when a guest goes out of the way to recognize the effors of our staff. They do work hard and I know they appreciate when our guests notice!
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Four times this year already, for business purposes. Nothing to complain about. Clean, spacious rooms, good wifi. The fitness room is not to par, however.
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Thanks for your review. I'm glad to hear you are one of our repeat guests - we appreciate your business! I should let you know that we are in the middle of an upgrade to our wireless infrastructure and service so in the not too distant future our wifi should be even stronger. I agree that our fitness center could...
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Really nice hotel. The manager went out of his way to accommodate our requests. The room was spacious, clean, and comfortable. We'll definitely stay there again. Excellent experience!
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I'm glad you and your family enjoyed your stay with us! Thanks for taking the time to post your review and share your experience. You paid us the best compliment possible when you said "We'll definately stay there again." Thanks so much and we'll see you down the road!
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My lifestyle doesn't afford me to frequent hotels but a recent wedding brought me to the Homewood Suites in Glastonbury. I was extremely impressed by the staff and the cleanliness of the rooms. Everyone was very friendly and accommodating. I am not comfortable anywhere I sleep, however, this was the exception. In fact, it could not have been more comfortable!...
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Thanks so much for your review! I'm glad you and your party enjoyed your stay. It's always difficult not being able to sleep in your own bed so we try hard to make our guests feel as comfortable as possible. We appreciate your business and hope we will see you again in the future!
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