I have stayed at this hotel several times over the past 10 years, the most recent of which was December 2012. Interestingly, for this property and our party of 6, there are apparently 2 distinct hotels within this hotel property. You have the Holiday Inn as one, and the other is APEX. This “second” hotel seems to be (from my... More

I could definately tell that it is an older property but their staff is doing a really nice job keeping it clean and neat. Front desk gave us some great tips on what do do and where to eat. The lobby is amazing and comfortable. We did have some issues with wireless the first day we got there but it... More

I stayed at the Holiday Inn Apex Vail this past week, and what a great stay it was! From check in, to check out everything flowed well, and the staff was nothing but curtious and helpful! The room was extremely clean, and whenever we needed anything, housekeeping brought it in a very timely manner. It was extremely nice to have... More

Recently booked a vacation but had to cancel 3 weeks in advance due to an unexpected surgery. The hotel didn't agree to cancel the advance fee and since are not responding to any contact attempt. I am a platinum member and this is by far the worst experience I had with hotel management. Be careful!!!!!!! More

Cleanliness: There is no feeling quite like lifting a toilet lid to find it full of paper and a memento of the last guest's digestive tract. Comfort: A rowdy drunken party broke out in the hall at 1:30 am. After more than an hour and multiple calls to the front desk, the wimpy night manager said he could ask them... More

Don't let the luxurious lobby photo on their website fool you - it's the only part of the hotel that looks like that. Appearances aside, we had a number of disappointments and inconveniences over our short two night stay. - The front desk staff (most notably the males), were unwelcoming upon arrival and unhelpful when asked questions... often borderline rude.... More

Went with a relative who booked before checking the reviews. It's an older hotel and appears to be stick framed rather than concrete. As such sound travels easily through the walls and floors. I used earplugs all 3 nights. Rooms are definitely in need of updating. Mattresses are very firm. Coffee maker in the room and free coffee in the... More

We made a reservation here for 4 adults, and specifically requested one of the condo/rooms on the 4th floor with two bathroooms, pull out couch, and two double beds. Arrived in the wee hours of the morning to find one bathroom, a pull out couch, and one king bed. No real help from the staff other than "we don't know... More

Hotel has all amenities for skiers, rental equipment, ski bus, restaurants, it is conveniently located. Rooms and lobby are very clean. Staff is helpful. More