I had a very good reservation experience, thanks to Mara Paas. The valet/bellpersons were always there for you. The rooms are attractive and the beds are comfortable. I asked for a humidifier and it was in the room when I arrived. I attended a meeting before and after skiing and the meeting room was comfortable in temprature and the meeting... More

We drove up to the valet and were courteously greeted by several bell/door staff, escorted to the front desk and were introduced to the front desk staff. Nice touch although I was slightly uncomfortable with this extent of service. Check-in was smooth; we were told the bell staff would deliver our bags to our room. 45 minutes later, no bags,... More

We just spent 4 nights at the Viceroy and were blown away! Our first impression was made far before we made it to the hotel; Scott from the Viceroy was at baggage claim waiting for us. He assisted us with our baggage and drove us to the hotel which is only 10 minutes away. He was polite and helpful. We... More

On my first trip to Aspen I stayed at the Viceroy. I was very impressed with the friendliness and helpfulness of the staff as well as with the accommodations that are state-of-the-art in decor. The meals at the restaurant were also first rate. More

This hotel was a waste of money. Valet lost our skis EVERY day. We spent more time looking for our boots each day than on the slopes (a bit of an exaggeration, but annoying). Very un-kid friendly. Go somewhere else. More

We paid more than $1500 per night for a 2 bedroom. It's over priced, over rated and in a terrible location. Might look good on the website, but in real life its a "shocker" The staff are poorly trained, the hotel is full package deal guests and the location is middle of no where. Keep looking don't stay there More

We were very impressed by the staff kindness, hotel accommodations and services as the ski store inside the hotel. It was one of the most exciting trips of our livers, my kids 13 and 15 really enjoyed and I think that being for the first in Snowmass - Viceroy is a must. More

We stayed a week at this wonderful hotel in Snowmass in January. First the hotel is very nice, new, and very well located, beside the slope, where you can get a lift and then the gondola! The hotel have a heated outside pool that is great, and 2 Cabanas with fireplaces. They get a lillte busy in the end of... More

We enjoyed a few days at the Viceroy in early December. From the moment of arrival with the Valet, until departure with the valet, the service was outstanding! The front desk extended a very warm welcome, as did every area of the hotel. We dined in the 8K restaurant many times and also enjoyed room service several times. All were... More