I recently stayed at this hotel and what a great suprise. The rooms were clean and comfortable. The staff always seemed to have a smile on their faces and very willing to help and provide me with the information i requested. Thank you so much for making my travels all the better.
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Thank you for sharing your experience at our hotel. It's great to hear that you enjoyed your travels and we hope you'll have the opportunity to come and stay with us again.
Best Wishes.
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We had a great stay at your hotel. As with most things, it was your people who made the difference. Ann Talamantes was most helpful, with the reservations and our stay. And John was also most cordial and available for our every need. Thank you to them both.
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It's great to hear you enjoyed your stay at our hotel. Thank you for taking the time to let us know how we're doing and we look forward to hopefully seeing you again sometime soon.
Best Wishes.
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We were in from another state and when we were trying decide whether to stay another night or to check out....11am came and a pounding noise at the door from the rude security guard was stating time to leave. I feel that when my children went to eat breakfast they were treated like they did not belong there. Never will...
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Dear Best Western Guest,
Here at the Best Western we strive to maintain a relaxing, quite and professional atmosphere for all of our guests. We hope you understand that our top priority is to ensure a calm and pleasant experience for everyone who chooses to stay with us. Excessive noise and rowdiness will not be tolerated.
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I recently stayed 2 nights at the Louisville Inn and Suites while visiting family in Louisville. The hotel was a good value. All the hotels in Louisville are clustered together in a good location. I had an interior room that was quiet and clean. The staff was helpful, breakfast was decent. I needed to check in very early (11 a.m.!)...
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Thank you for your response. I'm pleased to hear your comments and will share with the staff. We hope you come back soon!
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We stayed here for five days as we were in town to help our son move. The first two days we were not happy with the housekeeping in our room. Spoke with the person at the front desk and he assured us things would be taken care of. They weren't. Finally on the fourth day we spoke to the person...
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Thank you for your response. I'm glad we were able to correct the problems you experienced. We have taken a very proactive approach to any customer issues and these reviews are now utilized in training and help us to make decisions regarding future efforts.
I hope you will stay with us again when you visit your son. I feel confident...
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My wife and I stayed here after a weekend in rocky mountain national park. The room had a sitting area with a big flat screen tv. I was very impressed to get a room with 2 large tv's for $75 a night. I'll definitely stay here again.
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I wanted to take a moment to tell you thank you for your comments. We have worked hard over the last two months under new management to increase our customer service level as well as make hotel improvements. It can be a bit chaotic during a large transitional time at a hotel and we have worked to make some notable...
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A bunch of friends booked this hotel for our stay in Colorado during the Labor Day weekend of 2011. We were mostly on the go and just returned to the hotel to sleep often late at night and left early morning. So, we didn't really spend much time at the hotel.
The hotel was in a convenient location for us...
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I'm glad you shared your comments with the Tripadisor community. We appreciate your statments and suggestions. I have mentioned in other posts that we are continually striving to improve our already charming property as well as strive to be the best we can in customer service. We are under new management for the last couple of months and have made...
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Unfortunately, my family and I stayed at this hotel for an extended period this summer while I was on a business trip. 2 days into our stay, we attempted to find lodging elsewhere but no other hotels in the area we had to stay in had availability for the full length of time I needed it. However, when I stopped...
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I needed a place to stay for the CU game and ended up at this Best Western in Louisville, which was only minutes from Boulder. The room was very affordable, clean and big, but the staff is the reason I'm writing this. They were very helpful in telling me which places served great food and actually even told me what...
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I stayed at this hotel for 5 days and was astounded at how well the staff took care of us. I stayed at hotels across the south for work and have only seen this level of service a few times and the moviebeam service was incredible. I would highly recommend this hotel for business or pleasure.
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Thank you for your great review. The hotel has been under new management for approximately one month and we have been making every effort to ensure that our guests have an absolutely memorable experience. I'm pleased to share your review with the staff. We all appreciate hearing nice things about the hotel that we love. Please come see us again...
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31 Reviews
